Sonic Auto Transportation

We’re sorry to hear about your bad experience. We take concerns like this seriously. As we already stated in our email, this incident will impact the agent’s performance review, and he will be subject to disciplinary action, including a financial penalty, as this type of communication is simply unacceptable. We understand your decision, and we are sorry that your experience with our company ended this way. We regret that your experience with our car transport company did not reflect the level of service and communication we aim to provide.

Thank you for sharing your experience. We’re glad to hear that Harry was attentive and that your vehicle arrived safely, but we also understand why the price change from the original $800 estimate to the final carrier rate of $1,550 felt frustrating. As a car shipping broker, our role is to coordinate between customers and licensed carriers for auto transport and vehicle transport service. We provide estimated quotes based on the route, vehicle details, timing, and current market conditions. The final cost is ultimately determined by the carrier and may change due to carrier availability, route demand, fuel prices, seasonality, and real-time nationwide car shipping conditions. When a previously assigned carrier becomes unavailable on the day of pickup, replacement options may come at a different carrier-confirmed rate, especially on short notice. We understand how stressful that can feel, and we regret that the situation left you feeling taken advantage of. Our team works diligently to secure fair pricing and reliable door-to-door auto transport options, and we appreciate your honest feedback.