sourceit.com.sg

Rama Mamidi, thank you for your feedback and apologies for the experience caused. We understand how frustrating the lack of communication would have been during the order process. Nevertheless, we’re glad the product was eventually delivered successfully. Your feedback has been noted seriously and we will continue improving our communication and update process to provide a better customer experience moving forward.

Thank you for your feedback and suggestion. We understand that faster or more immediate collection after payment would provide greater convenience and peace of mind for customers. Collection orders currently require processing and preparation time, but your feedback is well noted and we will continue working on improving our fulfillment speed and overall collection experience moving forward.

Thank you very much for the kind review and support. Glad to hear you were satisfied with our fast response and customer service experience. Truly appreciate your support and we look forward to serving you again in the future.

Thank you very much for the kind review and support. Glad to hear the collection process was fast and convenient for your order. We truly appreciate your support and look forward to serving you again in the future.

Hi Joseph Siew, thank you for your feedback and apologies for the experience caused. We understand the frustration of not receiving timely updates regarding the Kofax PDF e-license order after payment and follow-up. Your feedback regarding after-sales communication and status updates is valid and has been taken seriously by our team. Software licensing orders may occasionally require additional processing time from the distributor/vendor side, however we agree that clearer and more proactive updates should have been provided throughout the process. We sincerely apologise for the inconvenience caused and will continue improving our internal coordination and customer update process moving forward.

Thank you very much for the kind review and support. Glad to hear you had a smooth purchase experience with us. We truly appreciate your support and look forward to serving you again in the future.

Thank you very much for the kind review and support. Glad to hear you had a great customer service experience with our team. We truly appreciate your support and look forward to serving you again in the future.

Hi CHER KA LING, Hi, thank you for your feedback and apologies for the disappointing experience. We understand the frustration caused, especially after highlighting the urgency and not receiving timely follow-up or updates via email and WhatsApp. While the estimated lead time provided was approximately 2–3 business days, we acknowledge that the communication and coordination on our side could have been handled better. Your feedback regarding responsiveness, follow-up, and urgency handling has been taken seriously and will be reviewed internally with the team to improve our customer support and order update process moving forward.

Thanks for raising this and sorry for the delayed reply. We acknowledge the gap in responding to your second email and that’s on us. As shared earlier, a replacement unit was already exchanged, and the second set issue is now being escalated for another claim. Our team is actively working with the supplier to secure a new replacement for you. We’ll follow up with you directly with the next update and appreciate your patience while this is being resolved.

Thanks for flagging this and sorry for the confusion caused by the app status. You’re right that the tracking should reflect real-time updates clearly. The lack of updates and slow response is not the experience we aim to deliver. We’re escalating this internally to fix both the app sync and response time. Appreciate your patience and we’ll follow up on your order status directly.

Thanks for sharing this and sorry for the frustration caused. You’re right that the stock status should have been accurate before checkout. The delay should also have come with clearer updates and a firm ETA. We’ll follow up on your order status directly and update you as soon as possible. If you prefer to switch to a refund instead, we can arrange that immediately.

Thanks for the support. Glad the pricing, delivery speed, and overall process worked well for you. Appreciate the trust and looking forward to serving you again.

Thanks for the feedback. Glad the pricing worked for you. Happy to hear delivery was smooth and on time. Appreciate the support.

Thanks for the trust and long-term confidence. Glad the local presence gives you peace of mind. Appreciate your continued support.

Thanks for the support and the straight feedback. Glad the experience with us was fast and uncomplicated. We really appreciate the recommendation.

Thanks for the shoutout to Lim and Chanel. Glad the support was helpful and the replies were timely. Happy to hear your purchase went smoothly and arrived on time. Appreciate the trust and support.

Thanks for the honest feedback. You’re right that stock accuracy and response time must be better. We’re tightening live inventory sync and improving pickup readiness. Appreciate you sticking through despite the delays. Glad the pricing worked in your favor.

Thanks for the honest feedback and for highlighting both the product and delivery experience. You’re right that delays should always come with clear updates and a proper ETA. We acknowledge the communication gap and are improving how we track and notify order status. Appreciate your patience and the chance to improve this moving forward.

Thanks for the strong support and kind words. Glad you’re enjoying both the deals and the service. We really appreciate having you as our customer.

Thanks for sharing the full context and we’re sorry for the delays and frustration caused. The lead time was affected by incoming stock availability and we should have managed expectations better. The email going to junk is unfortunate and we agree it added to the communication gap. We acknowledge that the overall experience did not meet your expectations. Thank you for completing the self-collection and for giving us a chance to close the loop. Wishing you all the best ahead and we respect your decision.