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Written by the business, not verified by us.Traveluro.com (splittytravel.com) has a 2.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 72% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-08-12.
Most reviewers were unhappy with their experience overall. Customers frequently complained about unhelpful customer service teams, long waiting times, and difficulties contacting a real person by phone. Many people also shared issues with payments being charged upfront, while hotels had no record of bookings or received no funds. Furthermore, consumers struggled significantly to get refunds or proper assistance when unexpected problems arose during their travels. Some reviewers were happy with the customer support, noting that helpful representatives successfully resolved reservation errors and changes. A few consumers additionally mentioned smooth booking steps, competitive prices, and quick refunds when everything went according to plan.
Auto-generated from all reviews of this business. For reference only.If there were an option for no stars I would use it. I do not recommend using due to their fraudulent practices. They charged me $350 upon booking. Upon checkout at the hotel my final bill was $337.75. They didn't attempt to refund my money even though I sent them my receipt from the hotel. I paid twice for the same stay.
I was directed to Traveleuro through kayak.com. When the reservation processing failed a screen opened that explained the option of canceling and stopping the processing of the reservation. I followed that instruction. In short, the reservation was processed regardless and I was charged. After contacting Customer Service I was told it was being escalated immediately and I would be receiving the refund and the reservation canceled. Despite this, the reservation was not canceled and the refund not processed. I have reached out by phone and email many times and have a screenshot of the Traveleuro directions for stopping the processing. Their online system failed and they are accountable. I have filed a dispute with my credit card company. Their Customer Service is unresponsive and shady. Do not do business with this online service.
We booked the room and had the receipt but when we checked the hotel said that’s not what they booked for us. When I called Traveluro they said they would called them right then and fix it. Well they did not and I got a email a day later saying they were still working on it. Fortunately the hotel manager stepped in and took care of us seeing how we just got engaged 30 minutes earlier. The Shores at Daytona beach is a great hotel with a really understanding manager.
Good customer service and reliable service
Booked my room 4 months in advance, at check in was told their card was declined. Waited half hour to get half assed customer service, just disputed charge with discover and will get it reversed. Stay away they are the worst
WORST BOOKING WEBSITE EVER!! Whenever you see Traveluro run in the opposite direction! The first booking we made was in NYC, we called the hotel a few times a day to confirm for a few days in a row, and the reservation was NEVER made! So after many calls to them, they finally said that price was no longer available and gave us a credit instead of a refund. Then we used the credit to book in Punta Cana and after many calls in 3 days in a row, they kept saying they'd call us back and they never did then in one email they said the hotel was sold out which is a major lie because I ended up booking it with Expedia. So we lost $200 and have had the worst customer service experience ever!!
I can help you, you contact me.
Don’t book with them
Unusable service and completely lost my trust. Website shows unavailable rooms for a week+ and gives a generic payment error when you attempt to book at the end of the booking process. I watched the price of an exact room in a hotel for a week remain the same price. I tried to book and it kept saying the payment can't be processed. I tried multiple cards and I tried the next day. The same price is available. I called and was told that the room isn't available and I need to call to get rates. What a waste of time!! I would've been looking at other hotels if I knew this rate wasn't available. I won't be using traveluro or any of it's partner sites again.
Booked a hotel with them. Arrived at hotel and was told no reservation. One month later they have not processed the refund despite emailing saying they would. They do not allow you to call their customer service for a live person so it just says they’ll file a ticket and call you back. Basically this company is a scam and they will take your money and leave no recourse for a refund. Save yourself the hassle and do not use them.
I had booked a hotel through Traveluro and paid on their website. When I arrived at the hotel they asked for a card to put on file and turned out the hotel wasn't paid for on the hotels system. So I paid for a service I never received with Traveluro. I phoned Traveluro and I'm currently in a que waiting for a call back via their automated ticketing system to get a refund. Garbage service. DO NOT BOOK WITH TRAVELURO.
I feel like Traveluro is an unscrupulous company. I was trying to book a room for that same day when the best rate came up on their site. I read through everything and paid. It stated the room was booked, and all fees and taxes were paid. There was no mention of any other costs at the hotel. When I got to the hotel, Nugget casino resort, in Sparks near Reno. They asked me to put $154 more on my credit card. I asked for what? $100 was a deposit, which I didn’t mind, but then they added almost $54 for resort fees, (actually more than I paid for the room). I explained this was not mentioned on Traveluro website. I showed them the receipt that everything was paid in full. But they would not let me have the room without paying more. They said they can’t control third-party vendors. Well, they sign up with them. Don’t they? This actually seemed like a bait and switch technique to get me there. I did not take the room and contacted Traveluro right away and asked to cancel the room and refund my money due to dishonest practices. It’s been over two days and I’m getting the runaround from Jaz. They say it’s nonrefundable, but that’s not the case if you’ve done fraudulent advertising to sell something. I don’t recommend using this company. Their customer service is lacking in service. We just came back from 25 days traveling in Europe in which I used Booking.com and never had any issues. They tell me that they report extra fees before you make your payment. I don’t recommend Traveluro.
Worst worst customer service ever !! Such a scam site. No response to emails regarding refund after mutilple followups !! Stay away and beware of this type of third party booking sites!
Mass robbing customers and customer service is terrorist robbings stealth robbings
Worst customer service ever. Bad communication. They always leave you on hold abruptly hang up or transfer. I believe this entire entity is a scam.
I had a great trip! At first I was a bit worried that there might be issues with my reservation, but after calling the hotel and confirming it directly, I saw that everything was fine. I was able to book at a very competitive price. Thank you, Traveluro!
Someone booked a hotel using my card. I cancelled my card immediately and reported it to not only my card holder, but also Traveluro. Traveluro told my card company that I had made three prior reservations and provided screenshot of the booking so they woukd enforce the charge. Im out 150 for a room I never booked from a company ive never used because of...False evidence I guess? Dont use them....they couldnt even assist me when there was fraud.
Traveluro is an absolute nightmare for customer service and change requests. AVOID. I had a confirmed, pre-paid, four-night booking at The American Hotel Atlanta Downtown. I needed to make a simple, one-day adjustment, moving my check-in from May 7th to May 8th, thus making the total trip one night shorter. - False Denial: Customer support initially rejected the request, claiming there was "no availability left in our inventory" and the hotel was "fully booked" for the new check-in date. This was completely nonsensical, as I was booking one fewer night and the hotel had already provisioned the room for the dates following the change. - Bait-and-Switch Fee: After I contested the ridiculous claim and threatened to call again, a different agent suddenly confirmed the change could be made. However, they tried to impose an unwarranted "additional charge of USD20". - Unjustified Charge: Modifications were supposed to be free since I contacted Traveluro before the drop-dead cancellation date. They lied about inventory availability and then immediately tried to fleece me for $20 to approve a simple, one-night reduction to a trip I had already paid for. The entire process was frustrating, marked by conflicting information and transparent attempts to profit from a minor change. Do not book with Traveluro if you expect a competent or honest customer experience.
Unethical scammers. I had tried to book an extra room at the Amrit in Palm Beach for the last night of a family vacation - their website was unable to process my Amex nor my Sapphire nor my Barclays. I called them and after a long delay on hold finally left a voice message describing my issue with my cards not processing (not a credit issue). I then booked a room with another travel agent. I subsequently received an email from Traveluro that my reservation was now confirmed and thank you. I reached out again, remained on hold for 30 minutes and concurrently went on their website and cancelled the reservation, all within the hour. I subsequently spoke with an agent and reconfirmed my issues and again cancelled the booking. Upon my check in, 3 days before the room in question was to be used, I was informed that the TRAVELURO reservation had not been cancelled. As we had multiple rooms booked for 3 days and the reservation in question was only for the last day the receptionist happily cancelled the reservation from TRAVELURO and stated the charge would be cancelled. A full 10 days later TRAVELURO reached out pursuant to my disputing their charge with Barclays and told me that as 10 days had passed they could not cancel their cancellation fee. Round and round we went with their customer service department wherein they referenced all my messages and refused to acknowledge their lack of effort to timely cancel. Highly disreputable!!!
Nothing to say
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