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Written by the business, not verified by us.Traveluro.com (splittytravel.com) has a 2.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 72% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-08-12.
Most reviewers were unhappy with their experience overall. Customers frequently complained about unhelpful customer service teams, long waiting times, and difficulties contacting a real person by phone. Many people also shared issues with payments being charged upfront, while hotels had no record of bookings or received no funds. Furthermore, consumers struggled significantly to get refunds or proper assistance when unexpected problems arose during their travels. Some reviewers were happy with the customer support, noting that helpful representatives successfully resolved reservation errors and changes. A few consumers additionally mentioned smooth booking steps, competitive prices, and quick refunds when everything went according to plan.
Auto-generated from all reviews of this business. For reference only.Do not use this company/website it is a scam. They charge you and then do not pay the hotel, so when you arrive you have to pay directly and then you cannot get hold of the company and they do not get back to you. So we ended up paying twice for the same reservation.
My friends and I booked rooms at a Marriott in Ft. Lauderdale before and after a cruise. We paid for the rooms prior to our vacation through Traveluro. When we arrived, two rooms weren't available. The hotel didn't even have the reservations. Luckily the hotel was able to accommodate us and we were able to book directly through the hotel for a higher rate. When I asked about my room reservation for after the cruise, they said it had been cancelled, but again Marriott was able to rebook the room. When I was checking in after the cruise, Marriott said they received a note from Traveluro that I would need to pay for the room at check-in. I had to contact Traveluro and go back and forth with them and Marriott about who was going to pay me back, because I paid for the room twice. I would avoid this company at all costs. I feel like they do this on purpose to scam people.
Two months prior, we secured a reservation for two rooms at a Fort Lauderdale hotel. Arriving after a grueling red-eye from California, we hoped for an early check-in or at least to leave our luggage. Instead, we were met with a shocking discovery: the hotel had no record of our reservation. They informed us that the rooms were booked under a different name. Frustration mounting, we contacted Traveluro. After an exasperating hour-long wait, we finally reached customer support. Their response was utterly inadequate. They offered a full refund – a bare minimum given their error – and a paltry 10% discount on a future booking, which I vehemently rejected. I emphasized that a refund was not a courtesy, but an obligation. Furthermore, their failure to assist in finding comparable alternative accommodations was unacceptable. They simply washed their hands of the situation, leaving us stranded. Fortunately, the hotel staff, unlike Traveluro, demonstrated exceptional service. Despite the inconvenience and increased cost, they managed to accommodate us with an available room. However, this positive outcome did not mitigate the severe incompetence and lack of support displayed by Traveluro.
I had an issue with the hotel and Traveluro did an amazing job contacting the hotel and handling my issue for me. Will definitely use again!
I used them to travel to see my uncle for one night. They changed my date and refused to change it when I got to the hotel. They lied said the hotel refused to change it but that was not true I was standing right there with them. I have called over and over sent emails they revise to refund or make anything right. DO NOT USE THEM YOU WILL REGRET IT.
Absolutely excellent experience from booking to changing reservation
Good rate and the service amazing, cancelled flight and they were able to get us a room for the same price a day later👍
Easy to save on rooms and the team working at traveluro is fantastic. Thank you!
Scam, booked a hotel and wanted to move the date up a day. Dragged me along for 3 weeks acting like they'd change it and then didn't. Trash site.
Stay away from this company! After booking with them I arrived at the hotel to be told no payment had been sent to the hotel and I’d need to pay directly, after Traveluro had already taken my money. Now being told the same nonsense by customer support saying it will be replied to “within 48 hours” which has already passed, and rang again to be told the same things. Joke of a company, absolute fraudsters.
Got booked quickly. Took care of a major issue.
Quick and satisfactory resolution to a refund request regarding Trip# 10211657
Came here to write, because I read the bad reviews and then booked using Traveluro anyway. I recall l reading something like “as close to a scam as possible” and it’s just not true… 1) Found a good rate on Google 2) Allowed me to book with Traveluro when I couldn’t book direct on the hotels website 3) Turned up for the reservation at 1AM and they had my booking & checked me in immediately No issues at all… thanks! :)
Ariessia Ann Candaza as the customer support for my booking really helped me a lot to amend my booking date even though the booking was not refundable. She saved my trip! Very professional, responsive and friendly. A great experience overall.
Do Not Use This Site! I used it to make a booking for a hotel. I was at the hotel already and in my room. I extended my stay. I made sure I had the dates right. When I got my confirmation email I got 2. One for a date later this month and 1 for later in the year? I called to ask to get this changed and it took over 5 hours on the phone with random people and having random people emailing me. Thank god this hotel knows me and my partner. I showed them the email and they told me to never ever use this site again. It’s just some random people in their basement making these bookings. They take your money and don’t want to talk to you anymore or give your money back.
This company is a SCAM. I broke my leg and they still wouldnt refund or reschedule my booking. I waited a week for conclusion. Numerous emails sent to the contact centre with generic replies saying they will look into this. When you call their contact centre (+12038646300) you get a person who says they are not able to do anything themselves other than manually take down all the details (this takes 20mins) of the booking and names etc and then they would pass on the details to the relvant team. They are inept and show now empathy or understanding. Despite being asked for numerous bits of evidence from the hospital about my unfortunate fracture they send a standard and impersonal reply to say that they are unable to cancel or refund the booking. The company has no decency or regard for the customer. Awful company! Do not ever use Traveluro! Nb please note we also booked twin rooms but the hotel had not reserved a twin and had instead booked a double!
The absolute worst Showed me a picture of a room with a pullout couch when we arrived there was one king bed for me and my adult son to sleep in they told me too bad that room accommodates two people.
Booked hotel only to be said in email that the booking never happened. Not safe website. Not recommending at all . Avoid
Reviews were up and down so we didn’t know what to expect, but the rate was $200 cheaper than anywhere else, including booking directly with the hotel so we took a chance. We called the hotel after booking to ensure they received our reservation: they did. In the time between booking and travelling the hotel changed hands so we called again the day before just to re-confirm. We were transferred to an offsite reservations call centre who could find no record of our booking. We were unable to reach the hotel directly as it was late evening. We panicked!! We contacted Algotels, half expecting we’d been scammed and not expecting to hear back. We went to the hotel super early expecting bad news but instead were greeted with warmth. They found our reservation instantly and even allowed us to check in early. They apologised for the anxiety their call centre had caused and couldn’t understand why they had the problem. In the meantime, Algotels was very responsive and helpful. We’re still not sure whether they fixed it before we got to the hotel, or it was a problem with the hotel call centre the whole time. Either way our check in was seamless and we have a lovely room overlooking Pitt St for the weekend. Thanks Algotels and Rydges Australia Square
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