Bait and switch
Bait and switch. I reserved a nice hotel but upon arrival there they couldn’t find me in the system. I checked email and found that traveluro cancelled my reservation last minute and rebooked me to a rundown motel next door
About Traveluro.com
Data updated- Website
- splittytravel.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 106 reviews
- Replies to negative
- 0% (0/148)
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About this business
We love to travel as much as you do.That's why our mission is to provide you with the best hotel deal possible.We spent 4 years developing an award-winning algorithm so we can provide you with unique travel deals at the hotel of your choice, at silly prices.Book your next deal on Traveluro or Splitty.
Written by the business, not verified by us.Is Traveluro.com legit?
Traveluro.com (splittytravel.com) has a 2.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 72% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-08-12.
What reviewers say
AI generatedMost reviewers were unhappy with their experience overall. Customers frequently complained about unhelpful customer service teams, long waiting times, and difficulties contacting a real person by phone. Many people also shared issues with payments being charged upfront, while hotels had no record of bookings or received no funds. Furthermore, consumers struggled significantly to get refunds or proper assistance when unexpected problems arose during their travels. Some reviewers were happy with the customer support, noting that helpful representatives successfully resolved reservation errors and changes. A few consumers additionally mentioned smooth booking steps, competitive prices, and quick refunds when everything went according to plan.
Auto-generated from all reviews of this business. For reference only.What people say
DO NOT BOOK!
DO NOT BOOK! Terrible treatment and no care! I booked a hotel room with Traveluro and sadly I have just been in a car accident with a head injury. When contacting customer support explaining this and offering evidence, they have explained that because my booking was non refundable and non amendable they cannot do anything at all. Yes I booked non refundable and non amendable however this medical emergency should come under extenuating circumstances policy and I asked for the dates to kindly be changed not get my money back! How hard can that be to change the dates if I show you evidence. How can I go to a hotel enjoy the place, location, food and indoor pool with a head injury? I received back a robotic response and when I asked for this to be passed onto a manager it was not and the same person replied with the same exact email he had previously wrote to me....cut and paste job! I also read another review that even if you do get the non refundable and non amendable they will not want to do it and not reply back to you in time. Disgusting way to run a business for consumers with no customer or care! Please choose a different provider if you want peace of mind and no hassle if anything happens.
Absolute scam
Absolute scam. I booked a 4-star hotel but upon arrival I discovered Traveluro made my booking at a 3-star hotel next door! I called Traveluro but the line would always disconnect. I contacted them by email but they never replied. SCAM!
Let's Try This...
Tested the waters. I received excellent service and correspondence throughout the process. Cari was super helpful and courteous. 5 star service! I will return in the future, no question 🌟
Prices good, Service not.
Traveluro is one of several companies owned by Holisto. I was refered to this site by algotels.com, also owned by Holisto. Algotels, to its credit, honored a lowest price guarantee and a $50 voucher that could only be used at Traveluro. I know, it's complicated. Anyway, booked a hotel with the $50 voucher and price difference credit, and was ready to go. I booked a non-cancelable, non-refundable room which was clearly indicated. Unfortunately, there was a hospitalization which prevented travel. Unlike Mark Gross' experience, I was not able to reach anyone by phone, or email. Traveluro was simply not reachable. I did explain I fully understood the terms, but was hoping for a future credit or something due to extenuating circumstances. Silence. Traveluro's prices are good, but be aware that if you expect service after the sale, you may be on your own. Also, be aware that you will not get hotel points when you book through Traveluro or affiliated sites like Algotels.
I booked a room at Arts Hotel Bosphorus…
I booked a room at Arts Hotel Bosphorus in Istanbul through Traveluro for May 3–8, 2025. The photos and description on the site showed modern, spacious rooms in the main hotel building — at no point was it mentioned that the booking was for an economy room in an annex building. Upon arrival, we were shocked to be placed in a separate annex with a very small bed, and were given a broken baby cot. The hotel confirmed that rooms booked via Traveluro are “budget” rooms in the annex, but this was not indicated anywhere during booking. We asked to change rooms, but were told it was impossible. To get a room matching the photos on Traveluro, we had to pay for an upgrade on site. I have contacted Traveluro multiple times and received no response. Their customer service is completely unresponsive. I am now requesting a partial refund for false advertising and poor service. This was a misleading booking and I will be filing complaints with consumer protection services and my bank for a chargeback due to non-conformity. I urge Traveluro to respond and take responsibility for this situation.
Absolute SCAM
Absolute SCAM. We booked the hotel on 6/27/24 and called the hotel to check on the room prior to our check in date. The hotel didn't have a reservation for us. We contacted Traveluro and their customer service was horrendous. We had to make other arrangements and told Traveluro to give us our money back. All of a sudden they found a room 1 day before the event. We already had made alternative arraignments and told them to give us our money back. Their customer service is a joke. We are out over $1200.00
Buggy website and Support Hotline!
Booked hotel without user account. Website says "as advertised on Google". When I refreshed the website after a payment error the booking date got changed. Careful when you're first payment try falls. My bad I guess? 0/5 for the Support. Can't reach anyone without the reservation number and last 4 Digital of phone number. Tried three times. It only ever works on the seccond try, even when entered correctly. Every time my call got dropped immediately after a short "stay in the line".
Great customer service.
I came down with COVID right before my trip. Algotels was helpful canceling my reservation and gave me a full refund. Great customer service!
Charged card, no reservation
Bought hotel room through them, card was charged but got no email from them. Called the next day and they said best they could do is to call me back in 24-48 hours to let me know if booking even happened. Meanwhile I have a £800+ charge and no clue if we have a a hotel. My wife has a visa appointment tomorrow which requires booking confirmation so this is incredibly stressful. Avoid and just use booking.com instead
10000% scam why bcos they always told…
10000% scam why bcos they always told me they will help me to refund been 4 days now theh just keep sending me email that we will try our best for the refund..i told them to call the hotel bcos the hotel waiting for there call theres no problm in hotel the problm is on them...
Not Recommended.Tall claims no service
Not Recommended.Tall claims no service. Paid for 6 days hotel booking at Grand Mercure Dubai. Traveluro charged taxes and then hotel again charged me taxes. Traveluro doesnot reply emails. the phone disconnects after 2 rings. Will never book again.
DONT DO IT
I booked a hotel reservation through Traveluro back in March - received my confirmed reservation email and all was situated. Then I happened to call the hotel this week for my June 1 check in date and they informed me they did not have my reservation in the system. When I followed up with traveluro they cited "technical difficulties" and couldn't provide any other information but simply cancelled my reservation. Now I'm just shy of a couple weeks before my trip with no hotel and rates have gone WAY up. Be aware - booking through this platform is likely going to leave you in a pinch that costs you time, energy and happiness!
Worst scam website
I did make a reservation for Dubai, They sent confirmation mail but, when i visit the hotel they said no reservation.
Ann was very prompt in seeking approval…
Ann was very prompt in seeking approval for room cancel and full refund, as she relayed my unfortunate turn of events, i.e., broken water main valve in my basement, preventing my ability to travel and utilize the room I had pre-paid for. Excellent customer service!!!
Very easy to deal with and very helpful.
I am very happy with immediately…
I am very happy with immediately response to my question and I verified my reservation everything is on the go. Is very special occasion due to my only daughter weeding. Thank you
Cancellation request
I had to cancel a trip at the last minute and when I got onto customer service to do so Beca was really helpful. She got onto the hotel and cancelled my booking very promptly. I will definitely be using algotel again in the future.
Jag har bokat hotell i Malta men fick…
Jag har bokat hotell i Malta men fick jag inte bekräftelse än o vet inte hur länge måste jag vänta 😕🥴🙄🤔 men andra resebolaget som booking.com eller Hotel.com får man bekräftelse i mailet på en gång när resan är betald .....👌👌💖💖 men hos Traveluro man kan inte skicka non meddelande för att begära bekräftelse och istället man måste ringa till USA🙄😕🤔 och då blir dirt 😕🥴 I have booked a hotel in Malta but I haven't received confirmation yet and I don't know how long I have to wait 😕🥴🙄🤔 but with other travel companies like booking.com or Hotel.com you get confirmation in the email right away when the trip is paid for .....👌👌💖💖 but with Traveluro you can't send a non message to request confirmation and instead you have to call the USA🙄😕🤔 and then it gets expensive 😕🥴
Amazing customer service
Amazing customer service. Went above and beyond for us and was able to secure a travel credit when we weren't able to travel.
Super.com
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