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Written by the business, not verified by us.Traveluro.com (splittytravel.com) has a 2.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 72% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-08-12.
Most reviewers were unhappy with their experience overall. Customers frequently complained about unhelpful customer service teams, long waiting times, and difficulties contacting a real person by phone. Many people also shared issues with payments being charged upfront, while hotels had no record of bookings or received no funds. Furthermore, consumers struggled significantly to get refunds or proper assistance when unexpected problems arose during their travels. Some reviewers were happy with the customer support, noting that helpful representatives successfully resolved reservation errors and changes. A few consumers additionally mentioned smooth booking steps, competitive prices, and quick refunds when everything went according to plan.
Auto-generated from all reviews of this business. For reference only.Do Not USE Traveluro.com This company steals your money. I booked the Staybridge Suites hotel through them in May. I have all their paperwork. They never paid the hotel and I arrived from LA to Washington DC, to find out I had no room. I wrote to them demanding a refund and they never communicated. The Hotel stated that Traveluro never paid them. Do not use them!
We booked a hotel through Traveluro and had to leave in the middle of the night due to unacceptable noise and hotel staff refusing to help. The hotel initially agreed to refund us, but Traveluro ignored our messages for days and completely failed to support us. They claim to be a booking platform, but take no responsibility when something goes wrong. We felt abandoned and deeply frustrated. We strongly advise booking directly or using a more reliable service.
I booked online for a two-day business trip. After driving for five hours, I arrived at 11 PM only to find that the room I reserved didn't have a king-size bed as booked, but a small bed instead. I called customer service and complained multiple times for them to amend the reservation. They told me they had done so and that I needed to wait 15 minutes. I waited once, then twice, until 1 AM without any response. Finally, they sent me an email saying that I was mistaken and the reservation was for a standard room. I know exactly what I booked because I am a large person and need a big bed. Therefore, I am very upset with the service of this company or website. Update: After more than two weeks, I discovered that the phone number I called was not a toll-free number, and I paid over $40 in calls just to complain about their mistakes. Truly terrible service.
I booked a hotel via Traveluro, but the hotel had no record of my reservation. Traveluro never replied to my emails, and I had to contact my credit card provider for a chargeback. This company is unreliable and should be avoided.
I have a very good experience with Algotels, and when I needed to cancel my reservations they were very cooperative and fast and got my money back in 3 days. Thank you Ann and Kerry, like to book with you guys again.
Everything went well. You get what you pay for. If you buy non-refundable you need to understand it is non-refundable. Will definitely use again.
I booked a hotel from many vendors - Traveluro is worst. My father is hospitalized in another country and I requested to cancel my booking and refund my money for genuine reasons with all support medical appointments and documents. They didn’t help. Even hotel said they are good to cancel the booking but travers didn’t reply. They don’t have humanity - they just need money and don’t consider medical emergencies.
Made 2 bookings at the same hotel for 2 rooms with Traveluro - after reading the awful reviews I made sure to call the hotel directly to ensure they had the booking. After arriving at the hotel, they informed us 1 of the rooms was cancelled a week prior, with no communication from Traveluro. After multiple attempts to get some feedback and my refund processed, the customer service was incredibly poor and they have now stopped replying. Would not recommend
AVOID USING TRAVELURO!!! Traveluro is absoluting horrible. They are unprofessional and rude. Traveluro is a scam!!!
Scam do not trust they are horrible. Got to my hotel no reservations made but payment was taken...called customer service 2 times no help but was told it will be fixed in 15 minutes not fixed called again and was hung up on....not trustable book with someone else please dont go through what i went through gluk... update they just called the hotel at 5pm 4 hours after my booking....non refundable but im hoping they work things out to refund me...still would not recommend using them but hoping i get my money back..a very big hoping.
After paying for the insurance I still have to wait 24-48 hours for a rep to call me to cancel my reservation.
Do yourself a favour and do not use Traveluro. Booked a hotel in Boston for one night. Following an issue with the room, the hotel very kindly offered refund that they sent to third party Traveluro. Money still hasn’t gone though after over 2 months and countless emails (no replies) or phone calls (can’t get through an agent) No customer service at all, disgusting.
Great support when I needed help! All ferries cancelled in the Athens area, and I got some great support (quick and helpful) to get my booking amended!
Jeffery ,Rey,& Ian are what we call customer service qualified these men went to the plate for me to make me feel like I received the best deal I could thank you particularly to Jeffery for calling me multiple times to make sure my booking pleased me and met beyond my satisfaction I assumed using a discount website for a deal there would not be much wiggle room and Jeffery made sure to make some and now he is the reason trivago will keep me as a loyal cousmter thank you all again for the support today ! Trivago is the safe way to book !!!
I have booked a hotel for my husband and I in Bologna in Italy. Upon checking in, we’ve been given a twin room instead of a standard room which is what I booked on the Traveluro website (however in the information the hotel has received from Traveluro, it says I booked a twin room, and the hotel wants me to pay a rather large amount to get the room I already paid for!). I have tried and tried to get hold of Traveluro to ask them to ensure I either get the room I paid for or cancel my remaining nights, but with no luck. They are impossible to get hold of!!
I would never recommend to book the hotel with anything with this agency. As I have been contacting them for several days to get a refund and they always said waiting for 24-48 hrs. I have been waiting for over 4-5 days they stil do not even give me any answer even tho the real hotel already helped me talk with them but the ignorance from this company is too high.
OMG, Never again!I made the booking, tried to cancell is and ... mission impossible started, cannot cxl on line, customer service in UK - 0 response. Called USA, asked several times to spell name, email etc, then transfered to another team, guess what, had to repeat same info and guess what, request to cancel was transfered to the escalation team, over 20 minutes on line with USA for nothing, just useless phone bill for something so easy. Never again.
Did not help me chsnge my reservation. Customer service wad poor and kept redirecting me. Hotel wanted to give a refund but could not due to Traveluro.
They helped change my reservation , when I accidentally booked the wrong date.
Booked 3 times with them, my booking was the 3rd time not in the system of the hotel. Tried to get in contact with traveluro. They're not picking up, not responding at my several emails. I contacted the credit card company now and they will start a claim against them.
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