We love to travel as much as you do.That's why our mission is to provide you with the best hotel deal possible.We spent 4 years developing an award-winning algorithm so we can provide you with unique travel deals at the hotel of your choice, at silly prices.Book your next deal on Traveluro or Splitty.
Written by the business, not verified by us.Traveluro.com (splittytravel.com) has a 2.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 72% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-08-12.
Most reviewers were unhappy with their experience overall. Customers frequently complained about unhelpful customer service teams, long waiting times, and difficulties contacting a real person by phone. Many people also shared issues with payments being charged upfront, while hotels had no record of bookings or received no funds. Furthermore, consumers struggled significantly to get refunds or proper assistance when unexpected problems arose during their travels. Some reviewers were happy with the customer support, noting that helpful representatives successfully resolved reservation errors and changes. A few consumers additionally mentioned smooth booking steps, competitive prices, and quick refunds when everything went according to plan.
Auto-generated from all reviews of this business. For reference only.Big scammers! Avoid booking with these guys. They charge your card, and send you a Splitty booking number used internally when you contact them, but they don't give you a hotel confirmation. Hotel does not receive any booking on your behalf.
Fantastic offers, great customer services
Booked a hotel over a week in advance, then Splitty cancelled my reservation the day before. This was the day before I was heading to a wedding, so I was busy that day and thanks to Splitty I had to spend an extra hour the night before booking a new hotel. Not sure exactly if it was Quality Inn in Temecula or Splitty who dropped the ball, but I have an idea of who they would point the finger at whichever company I would talk to. Do yourself a favor and spend the extra $8 and use a booking company that you have heard of before!
I had an excellent experience booking my hotel through Splitty. The platform was fast, intuitive, and offered better rates than many traditional booking sites. I appreciated how clearly the room options were presented, and the confirmation process was smooth and reliable. Customer support was also responsive and helpful. Overall, Splitty made my hotel booking easy, efficient, and stress-free. Highly recommended.
Pure fraud. Made a single keystroke mistake for a hotel reserved through Expedia. "No changes allowed". Immediately, within 15 minutes, canceled. They refuse any refund. They have charged me the full two weeks although I canceled 20 days in advance of the booking. Hotel involved refuses to speak on the phone.
The lower prices than other sites will hook you up ..but they hide/ don't display the breakfast service included or not ..... however other sites are including it , hence the difference in prices.... otherwise it was okay, they send you mail and you have a booking when you reach the hotel....But I was disappointed that BF wasn't included while it should have been at the mentioned price
Booked wrong date, won't refund no matter how far ahead the room is booked. Company can improve by offering refunds if its 48hrs ahead of time or like most companys 24hr.
Biggest scam! Do not use this website. They did not provide a booking confirmation with the hotel and every time I called customer service the automated message said they would get back to me. I call the hotel I booked with and they did not have my reservation. Someone needs to remove these losers off the internet.
Please do yourself a favor and avoid this company. Horrible costumer service. You might save few dollars but get a huge headache dealing with them.
I accidentally booked for wrong dates and I wanted to change dates nobody resolved the problem on Traveluro My all money got wasted
Despite hearing that the Traveluro makes it impossible to cancel with a refund i found otherwise. If you have reservation details and the booking number, the process is simple. I received cancellation notification from them instantly. Money came back to my account in 2 days in full.
Excellent service and very helpful, appreciated guys Thank you
First time writing a review for anything, but this is a must. I got a last minute great deal on a hotel through google. Once booked I checked company and panic struck. Didn’t know if to cancel holiday or book another hotel. Glad I took the chance as hotel had availability on booking.com if worse happened. Arrived at the hotel 2am and everything was perfect only had to pay tax which going to any hotel in Spain with any company this charge would be expected. The room was massive with extra beds and on suite in bedroom. Had the best holiday and the perfect time to relax after reading the review on traveluro.
Absolute scam. I booked online through Traveluro for a stay at a hotel in Ontario. My card was charged the full amount. 3 weeks later upon checkout I was charged in full by the hotel - stating they had received the booking but no payment from Traveluro. I have contacted them and was assured I would get a refund. It has been 2 weeks with no refund and no returned communication. I ended up disputing the original charge through my credit card company and reporting the incident to police.
Unhelpful and difficult to communicate with this company.
My husband booked a room for me. The date was "accidently" ( see many other reviews to verify it is a scam when they change the date after you book) and when he called to say that there is a mistake in the reservation on the date they say sorry we have a strict no refund policy. Now we will have to dispute the charge. Avoid at all costs
they did everything to help me. The cheapeast place on the internet I found.
-Booked for a double bed room for 2 guests. -Hotel booking confirmation listed 1 guest and only 1 bed. -Called and they said they will rebook for me and reply back in 24 hours. -Never replied back
Booked thru this website. Never again. Let it be known that there is no customer service! They will take your hard earned money. I had to reschedule a arrival date for a hotel. I contacted traveluro requesting the change. They said no problem, and they would get back to me in couple hours. Guess what they never did call back. I had to book into another hotel, so it cost me 2X for a 1 night stay. I contacted traveluro requesting a refund. Months later, still no refund. Don't use them
I booked a hotel through Traveluro back in August and paid the full amount upfront on their website. When I arrived at the hotel, I was told I had to pay again because the hotel had only received the booking, not the payment. Hotel management confirmed no payment had been attached to my reservation. I immediately tried reaching out to Traveluro , but I’ve had no success getting a response. Despite multiple attempts, they have not addressed the issue or issued a refund. This has left me paying twice for the same hotel stay with no resolution. Based on my experience, I would not recommend booking through Traveluro.
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