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Is Traveluro.com legit?
Traveluro.com (splittytravel.com) has a 2.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 72% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Customers frequently complained about unhelpful customer service teams, long waiting times, and difficulties contacting a real person by phone. Many people also shared issues with payments being charged upfront, while hotels had no record of bookings or received no funds. Furthermore, consumers struggled significantly to get refunds or proper assistance when unexpected problems arose during their travels.
Some reviewers were happy with the customer support, noting that helpful representatives successfully resolved reservation errors and changes. A few consumers additionally mentioned smooth booking steps, competitive prices, and quick refunds when everything went according to plan.
Auto-generated from all reviews of this business. For reference only.
I made a reservation on Traveluro’s website (Reservation #11435188) and selected the correct date for my stay. However, the system confirmed the wrong date.
Immediately after noticing this issue, I tried contacting customer support by phone, but the system could not find my reservation. I also sent an email with all the details 9 days ago and have not received any reply.
Because of this failure in the booking process and the complete lack of customer service, I was forced to book another room directly with the hotel and pay again.
I am requesting the immediate cancellation and full refund of reservation #11435188. If I do not receive assistance soon, I will have no choice but to dispute the charge with my credit card company.
This has been a very frustrating experience, and I strongly urge Traveluro to improve its customer support and system reliability.
This company is a shame. They first do not send you a confirmation email, so that you cannot validate the number. Then when you try to call their customer service number it hangs up on you. Then when you try to send an email, they do not respond.
Fraudulent business - cannot get refund for clear failure of service
Booked hotel for 2 nights through Traveluro. Paid in advance and received multiple confirmations from Traveluro. When we arrived at the hotel, the hotel only had record of booking under our name for 1 night. Have spent 20+ days trying to get a refund for the unbooked night that we paid for and didn't receive. Have called 5+ times and have 11+ email threads. No one ever gets back to me and one time they said that they couldn't give me a refund because it was 'non cancellable'. Filed chargeback with credit card company and filed FTC fraud report.
Horrible customer service.. booked a month ago and received confirmation number. When arrived at hotel they had no record of my reservation so I called traveluro. They took my info and said would call me back within 15 to 30 minutes. After waiting 40 minutes in hotel lobby I called again and was told the booking failed (no explanation what that meant nor did I receive an email to let me know It failed) . They told me there was nothing they could do and that I just needed to book a new hotel (which wound up costing me hundreds more). I will never book though this company again and would not recommend them to others.
We booked a hotel through Traveluro. For reimbursement purposes, they are not willing to provide an itemized receipt, as we book through Traveluro and the hotel management does not provide an itemized receipt. Customer support is not willing to contact the Hotel to provide us with receipts.
If anyone wants to reimburse or file through the company, don't go through this website
We feel we have been scammed by Traveluro. Algotels and Trivago
We paid up in good faith in January for a trip to Madeira . We ware now unable to use the trip. emailed within the time allowed for a refund and to date have yet to hear from Traveluro.
They have effectively stolen our money
Traveluro never paid the hotel. The hotel is now charging me for the room, even though I already paid Traveluro. Avoid this company at all costs. No way to reach a human when calling their customer service.
I found a good price here on a hotel I wanted to stay at in Paris, and I was reserving from the US. I called the customer service number which promised to give a special deal if I called. After an interminable time, talking to the agent, they gave me the same price that was on their site. I insisted that they wait with me while I made the reservation and I entered two different American charge cards and it wouldn’t take either of them. Finally I was able to charge it to my euro card but I was charged in US dollars and a nice hefty fee came along with it! No help or response from Customer Service. I’m never using them again.
Disaster - the associate named Cath was rude, disrespectful and dismissive. I asked to speak to someone in a position of authority and she hung up on me. Took a ridiculous amount of effort to get a refund within 2 mins after booking the wrong hotel. I wanted to book the hotel across the street (for more money) on the same website - just needed to tweak the reservation. Would never use again.
After x3 weeks of contacting trying to get my booking date changed, the dates were auto selected and I did not realise until I completed my booking.
I immediately contacted on the same night I booked to try and get this rectified.
I received no call back and no emails, after waiting for x3 days. So I called and went through the route of wanting to book and I was finally able to get through to someone. Spoke to advisors who said they’ve raised my request someone will be in touch within 24-48hrs, no one got back to me. I called up again they said they’d escalate for me, still I received nothing but confirmation emails.
This went on for x3 weeks until the wrong date of the booking arrived and I called again only to get an email after my call telling me about their no refund/amendment policy. I was so livid, the biggest mistake I made was not reading the reviews. Don’t fall victim like myself, DO NOT USE THIS AGENCY!
I’m sorry but the company/agency sucks their service is completely and utterly rubbish, disgraceful even. I’ve literally been dragged me along for x3 weeks thinking they would help my situation but clearly I was being fooled.
This is the worst site that I have ever used. The dates were wrong on my confirmation and I called right away to tell the agent. She lied and said that she spoke to someone who was calling the hotel ro rebook the right date. I was told to stay by the phone and some one will call me in 15 minutes. This happened several times in one day. No one ever called and my reservations were never corrected. I had to cancel because the dates were wrong and I was already at the destination. I will never use this site again.
Traveluro (through Trivago) charged my account but didn’t pay the hotel. Contacting their “customer service” in every way possible and multiple times has yielded no refund.
Avoid Traveluro at all costs – worst booking experience ever
This has been, without exaggeration, the worst experience I've ever had with a travel booking site.
I made an honest mistake on my hotel dates and realized it immediately —within 20 minutes, I emailed their support and even called the next day. I had also contacted the hotel directly, who were perfectly understanding and agreed to cancel and refund the stay. The hotel even emailed Traveluro explicitly requesting the refund on my behalf.
And yet, Traveluro refused. Repeatedly. Hiding behind a “strict non-refundable / non amendable” policy, even when the hotel themselves confirmed they would not charge anything. So Traveluro keeps the money for a stay that never happened, at a hotel that won’t be paid. That’s not a policy — it’s a scam.
I tried reasoning with their support, explained everything, sent the hotel’s email, but all I got were cold, robotic copy-paste replies. No flexibility. No common sense. No humanity.
So now I’m out 152€, for absolutely nothing — and they’ve lost a customer forever. If this is how they treat people, especially first-time users, I strongly urge you to stay away.
Dishonest, unhelpful, and indifferent. A truly disgraceful company.
After they take payment they book your hotel and confirm with you then the next day they cancel your reservation at the hotel. I had to send them a legal threat in writing to get them to respond after trying four different times to get ahold of someone. Still trying to get a refund for the services they did not render.
Firstly a great price, lower than the group of other agencies
Secondly - there was a mistake and I had booked a non refundable room for the wrong date. The help support telephone line staff were really responsive and helpful and managed to change the booking date.
Excellent service and excellent people.
If there's a NO STAR option. this company deserves it. I have requested a refund where hotels approves and contacted the traveluro on behalf of me and we called and speak to their REP every single day stating my concern has been escalated to the escalation department but nothing has been resolved. It's very frustrating how this company works. they never respond to your email and if you had issue with your stay even the partnered hotel waived the cxl or authorize the refund, this company was no help to process the refund and return your money. They will waste your time and efforts. UNfortunately hotels dont have a way to not partnered with this company as my reservation came under Ctrip which this company uses to book. I DO NOT RECOMMEND booking under traveluro because their customer service sucks.
I've been calling trivago deals customer service and the customer service reply is from traveluro.com. The hotel I booked has canceled and refunded trivago deals last month. To date, I have not received a refund.
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