Absolute scum
Absolute scum, they will take your money and ignore you, contact hotels directly, DO NOT WASTE YOUR TIME AND MONEY ON THIS COMPANY
About Traveluro.com
Data updated- Website
- splittytravel.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 106 reviews
- Replies to negative
- 0% (0/148)
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About this business
We love to travel as much as you do.That's why our mission is to provide you with the best hotel deal possible.We spent 4 years developing an award-winning algorithm so we can provide you with unique travel deals at the hotel of your choice, at silly prices.Book your next deal on Traveluro or Splitty.
Written by the business, not verified by us.Is Traveluro.com legit?
Traveluro.com (splittytravel.com) has a 2.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 72% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-08-12.
What reviewers say
AI generatedMost reviewers were unhappy with their experience overall. Customers frequently complained about unhelpful customer service teams, long waiting times, and difficulties contacting a real person by phone. Many people also shared issues with payments being charged upfront, while hotels had no record of bookings or received no funds. Furthermore, consumers struggled significantly to get refunds or proper assistance when unexpected problems arose during their travels. Some reviewers were happy with the customer support, noting that helpful representatives successfully resolved reservation errors and changes. A few consumers additionally mentioned smooth booking steps, competitive prices, and quick refunds when everything went according to plan.
Auto-generated from all reviews of this business. For reference only.What people say
Excellent customer service team
Rachelle and the rest of the customer support team really helped my out of a bind. This is a quality company with quality support. Thank you for going above and beyond to help me out in this situation.
Do not use this company!
Do not use this company under any circumstances. You will find the website constantly changes and refuses the offers. If you then make the mistake of phoning, the process is incredibly complicated, using phone, email and website simultaneously. I'm sorry to say this, but the person's accent was so strong that I had to keep asking them to repeat what they were saying. And then when the confirmation came through the date was wrong. I have never made a mistake like this when booking online so either it was a problem with their system, or else by then I was so bamboozled that I made the slip. I instantly spotted it and said no, that's wrong - and they wouldn't cancel it. I have lost a lot of money here. If a company cannot accommodate human error spotted instantly (if it was my error and I am not convinced it was) then they should be avoided at all costs.
Terrible Experience
Terrible Experience — No Follow-Up or Support I tried to change the check-in date of my hotel reservation, and it was a nightmare. I called three times, and every time they told me someone would call me back with the new hotel arrangement. No one ever called me back or left any message. I was left waiting with no help at all. The customer service is completely unreliable, and they made zero effort to resolve my issue. I felt ignored and frustrated. I do NOT recommend using this company.
I had to cancel at the last minute for…
I had to cancel at the last minute for personal reasons. My contact, Michael F., was responsive, attentive, and understanding. I wanted to thank you for your kind gesture.
Once you pay, they don't care what happens at the hotel
Third time using them - will never recommend this company. The first time I used this company, we booked one night in Cancun before our flight home. I booked two rooms, but the hotel only had record of one. Thankfully the hotel was excellent and was able to put us in a room and resolve it directly. Second stay, we had no issues - we received a slightly lower price and the room was as expected in Bellevue. Last stay, I booked a 3 night booking in Vancouver, WA for my son's football tournament. We booked a room with two queens. Arrived to find one king. I asked the front desk and they said, you booked with a third party, so it is their fault and we can't help you. Fine. I woke up the next morning to ants everywhere. I spoke to front desk, they miraculously were able to find us a room with 2 queen sized beds. Woke up the second night to ants again - this time, we decided to check out and head home one night early. I reached out to Traveluro for assistance and a refund. They basically said, you're not entitled to anything because your booking was non-refundable. Really, they could have offered something - even a voucher off a future booking but they simply did not care whatsoever about the experience or the mixups. Just book with the hotel directly - at least they'll try to help you in these cases.
We did a two night booking and was only…
We did a two night booking and was only able to stay one night due to weather just sent a quick email explaining what had happened. With out any grief they refunded me one night back after we had already pretty much called it a loss.
They would not honor my refund despite…
They would not honor my refund despite say that I was able to get a refund after a certain day. I had Covid and their response was too bad. Their website says they will work with someone with Covid. I will never use them again. Awful company. I don’t know how they exist.
This is a horrible company
This is a horrible company. Even when you call their customer service all they do is forward the information to an email. Then they email you back and tell you that you can’t do whatever you asked. I had a nonrefundable reservation, which was fine. But I wanted to amend the date. It did not say it was non-amendable/non-changeable. It only states that it is NONREFUDABLE. I even emailed a screenshot of my confirmation stating this. There is no manager to speak to. After speaking to three different Representatives, they ended up hanging up on me!!! I will never use this company again and I hope no one else does as well!!!
this is a fraudulent service
this is a fraudulent service. do not use. I made a same day reservation, the reservation was never made available to me until 9:30pm on the same day. I called multiple times. I ended up having to book a separate reservation to enter the hotel. They then charged me for the reservation I never received. Run far far away.
help with a booking
What a great company to deal with and so Professional especially dealing with Jun in Customer service , I will be back again to use this company .
I trough traveluro booked one night in banff
I trough traveluro booked one night in banff. I try to cancel my reserve when I booked after 2 days, but they didn't cancel it, even have 2 months time left. April 2 reserve, April 6 canceled it, June 13 will check in. But they didn't agree refund my money.
Absolutely terrible
Absolutely terrible. Unprofessional and very hard to discuss any issues. Do not use! Have contacted them 10 times as there system changed the dates I had for a completely different date. Been a huge hassle to deal with. They also lied and said the hotel company won't change the booking it was not true. Bad service. Do not use huge waste of time.
Nothing but praise
The booking for my 6-night stay at Holiday Inn Arlington was easy, the price was good and the customer service from Traveluro Rachelle was prompt and precise. Holiday Inn Arlington is a classic American hotel with big rooms that are well serviced every day. There are short direct bus and metro connections to Rosslyn and to Washington
Beca was simply amazing in finding the…
Beca was simply amazing in finding the perfect resolution for my issue.
Horrible customer service - scam
Horrible customer service, basically a scam. Huge pain to deal with anyone from this company. DO NOT PURCHASE FROM THEM, you are not saving any money.
Don't book with them there's zero…
Don't book with them there's zero customer service after you book if you need help
bahh thanks traveluro
bahh thanks traveluro, what is supposed to be a fun exciting trip away has turned in to a worrying stressful experience of not knowing if payment has gone through, then trying a second time and now, because (i assume) you are an American company operating online but in the uk, no one is available for help, NOT that i can get help as without a “trip number” contact is not possible.. to readers of this review: i can only assume any problems when you are stood in a hotel lobby with no booking you'll not be able to get in touch with traveluro when its most important. as a result i cant recommend this company.
On the Hook
I hit the wrong button during the reservation process. Once I received the booking receipt minutes after, I then called the costomer service number to notify of this issue. (Like 2 minutes after) Received email of the conversation explaining a 24 hr response time for them to contact would occur. Once it did occur during the conversation the person mentioned that it was a few days ago and I explained why,I was waiting on them. I have reached out twice now with default type negative response.On the hook,these are crooks..
Traveluro's payment to hotel was declined
I booked through traveluro and its been a disaster. On the day of my check in, I received a call from the hotel saying they didn't receive payment from the third party that I booked through. They said the card traveluro used was declined. Its been over a month and I have yet to be reimbursed. Every time I call (4 times) no one can help me and they tell me they are sending the issue to the back team. Dont book through them!!
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