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Spring Step Shoes

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103 reviews

4.6103 reviews
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About Spring Step Shoes

Data updated
Website
springstepshoes.com
Category
Shopping & Fashion
Location
United States
Status
Unclaimed
Last 12 months
103 reviews
Replies to negative
100% (10/10)
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About this business

The ultimate in comfort and fashion. Spring Step Shoes carries a multi-generational family legacy of providing fine craftsmanship and unparalleled European comfort shoes, boots, sandals and more for both women and men. Beautifully made shoes to cover all kinds of feet. Women, Men, Orthopedic, comfortable, with a wide range of wedges, sandals, boots, and more. Enjoy comfort with every step. Free Shipping and Easy Returns.

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Is Spring Step Shoes legit?

Spring Step Shoes (springstepshoes.com) has a 4.6 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 87% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-09-02.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful designs, exceptional craftsmanship, and outstanding comfort provided by the wide variety of footwear options available. Shoppers also note the professional and helpful staff, observing that orders arrive promptly with reliable tracking information. Some reviewers were not happy with the extra fees required for returns and occasional complications during the online shopping process. A few other people also felt that certain shoe models had sizing inconsistencies, making the fit too tight or too loose. Additionally, a small group of customers experienced frustrating delivery delays and poor handling with carrier shipments.

Auto-generated from all reviews of this business. For reference only.

What people say

This was my first time purchasing from…

This was my first time purchasing from Spring Step. I haven't worn the shoes out yet, but from trying them on, both pairs I ordered felt terrific. The styles are very attractive and fun. I will be checking the site out when I am looking for shoes in the future.

Reply from Spring Step Shoes2026-05-04

Thank you so much for your kind words — and welcome to the Spring Step family! 🎉 We're thrilled to hear that both pairs felt great right out of the box, and we hope you love them just as much once you take them out for a spin! Comfort and style are always our top priorities, so it means the world to us that you're happy with your choices. We'd love to have you back whenever you're ready for your next pair — there's always something new to discover. Happy stepping! 👟✨

I ordered 2 pair of shoes only to have…

I ordered 2 pair of shoes only to have one pair canceled by you all and that was very disappointing. The pair I did receive was very comfortable and that made the cancellation of my second pair even more disappointing. I do not usually pay this much money for a pair of shoes much less pay for shipping but I did this time and I don’t really feel like it was worth it.

Reply from Spring Step Shoes2026-05-04

Hi Tina, We're so sorry — a cancellation after you'd already placed your order and paid for shipping is genuinely frustrating, and we understand why this experience fell short of your expectations. We're glad the pair you received was comfortable, but we know that doesn't erase the disappointment. Please reach out to us directly at [email protected] so we can look into what happened and see what we can do for you. We appreciate your honesty and hope to do better by you. The Spring Step Shoes Team

Speedy delivery to my sister in Utah

Reply from Spring Step Shoes2026-05-01

Hello Joyce Thank you for your 5 Star review! We’re so glad to hear the delivery to your sister in Utah was speedy. Your feedback means a lot to us, and we’re happy you had a great experience. 😊 If there is anything else that we can assist you with, please do not hesitate to reach out. Have a wonderful day! Best Regards, Yve Spring Step Shoes Customer Care Team

Love all these shoes

Love all these shoes. Ordering is easy and delivery is as well. App is easy to navigate.

Reply from Spring Step Shoes2026-04-13

Hi Paige, Thank you for your 5 Star review! We’re thrilled to hear that you love the shoes and found the ordering and delivery process easy. It’s great to know the app has been easy to navigate as well. We truly appreciate your support and look forward to having you shop with us again soon! If there is anything else that we can assist you with, please do not hesitate to reach out. Have a wonderful day! Best Regards, Yve Spring Step Shoes Customer Care Team

The boots have a very unique design

The boots have a very unique design! Love the different textures of material used.

Reply from Spring Step Shoes2026-04-08

Hi there Lynn, Thank you so much for your wonderful 5 ⭐️ review! We’re thrilled to hear that you love the unique design of the L’Artiste MARTINELA Boots. The mix of textures and materials is one of our favorite features too — it really makes the style stand out! We truly appreciate your support and hope you continue to enjoy your boots! ☺️ Spring Step Shoes Customer Care Team

The sandals are very comfortable & well…

The sandals are very comfortable & well made.

Reply from Spring Step Shoes2026-04-01

Hi there Susan! Thank you so much for your wonderful review!🌟 We’re thrilled to hear that you find your sandals both comfortable and well-made. Enjoy every step! ☺️ Spring Step Shoes Customer Care Team

I love Spring Step Shoes

I love Spring Step Shoes! L’artiste is my go-to brand, consistent fit, high quality. Also exchanges and returns are very easy.

Reply from Spring Step Shoes2026-04-01

Hi Jeanne, Thank you so much for your wonderful review! 💛 We’re thrilled to hear that L’Artiste is your go-to brand and that you enjoy the fit, quality, and ease of exchanges. Your support and kind words mean so much to us! We can’t wait to help you find your next favorite pair. Warm regards, The Spring Step Shoes Team

Ordering was simple

Ordering was simple, quality, style and fit of shoes is perfect. Packaging was secure and delivered in great condition.

Reply from Spring Step Shoes2026-04-01

Hi there A! Thank you so much for your wonderful 5 star review!😊 We’re thrilled to hear that your ordering experience was smooth and that you’re loving the quality, style, and perfect fit of your shoes. It’s also great to know your order arrived safely and in excellent condition! We truly appreciate your support and look forward to helping you find your next favorite pair. We're here for you every step of the way! 👞👟👡👠👢 Spring Step Shoes Customer Care Team

Exceptional Company

First off, I'd like to comment on their Customer Service. Each time I have contacted them, their response was prompt and the problem was resolved. I'd also want to say that I have never been disappointed with the quality of their products. They can count on me for further orders. Thanks SpringStep.

Reply from Spring Step Shoes2026-03-31

Hi there Loretta, Thank you so much for your kind words! 💛 We’re thrilled to hear that you’ve had consistently positive experiences with our customer service and products. Your loyalty truly means the world to us, and we can’t wait to help you find your next favorite pair of shoes! Thanks again for taking the time to share your feedback — it’s customers like you who make our work so rewarding. Spring Step Shoes Customer Care Team

We had an amazing experience and will…

We had an amazing experience and will visit again

Reply from Spring Step Shoes2026-03-31

Hi there Devika, Thank you so much for your kind words! 😊 We’re thrilled to hear you had an amazing experience and truly appreciate your support. We look forward to welcoming you back again soon! Stay fabulous! 😎 Spring Step Shoes Customer Care Team

Debbie is great

Debbie is great! So helpful and knowledgeable without being pushy.

Reply from Spring Step Shoes2026-03-11

Hi Sheryl, Thank you for your 5 star review. We truly appreciate your feedback and are so glad to hear that Debbie was helpful and knowledgeable during your experience. We’ll be sure to share your kind words with her. 😊 If there is anything else we can assist you with, please don’t hesitate to reach out. Best Regards, Yve Spring Step Shoes Customer Care Team

My new favorite shoe store

In an age of poor customer service and subpar products, I am so glad to have come across Spring Step Shoes. I love the details, styles, and the comfort aspect. It is also refreshing that they have genuine leather shoe options, which are almost impossible to find for less than several hundred dollars. In addition, when I had a question about my order, I was able to call and speak to an actual human, not AI! Keep up the good work, Spring Step.

Reply from Spring Step Shoes2026-03-11

Hi EJ, Thank you for your 5 Star review! Your feedback truly means a lot to us, and we’re so glad to hear that you’re enjoying the details, style, and comfort of our shoes. It’s also wonderful to know that your experience with our customer service was a positive one. We sincerely appreciate your support and kind words. If there is anything else we can assist you with, please don’t hesitate to reach out. 😊 Have a wonderful day! Best Regards, Yve Spring Step Shoes Customer Care Team

My Collection

I've been purchasing L'Artiste shoes from Springstep for years...often 2 or 3 at a time. 5***** for colors and comfort.

Reply from Spring Step Shoes2026-03-10

Thank you so much for your wonderful 5-star review! 😊 We truly appreciate your continued support over the years and love hearing that you enjoy the colors and comfort of your L’Artiste collection. It means a lot to us that you’ve made Spring Step a part of your shoe collection — especially when you’re adding two or three pairs at a time! If there’s ever anything I can help you with, whether it’s style suggestions or sizing questions, please don’t hesitate to reach out. Enjoy your beautiful collection! 👡✨

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