The ultimate in comfort and fashion. Spring Step Shoes carries a multi-generational family legacy of providing fine craftsmanship and unparalleled European comfort shoes, boots, sandals and more for both women and men. Beautifully made shoes to cover all kinds of feet. Women, Men, Orthopedic, comfortable, with a wide range of wedges, sandals, boots, and more. Enjoy comfort with every step. Free Shipping and Easy Returns.
Written by the business, not verified by us.Spring Step Shoes (springstepshoes.com) has a 4.6 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 87% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-09-02.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful designs, exceptional craftsmanship, and outstanding comfort provided by the wide variety of footwear options available. Shoppers also note the professional and helpful staff, observing that orders arrive promptly with reliable tracking information. Some reviewers were not happy with the extra fees required for returns and occasional complications during the online shopping process. A few other people also felt that certain shoe models had sizing inconsistencies, making the fit too tight or too loose. Additionally, a small group of customers experienced frustrating delivery delays and poor handling with carrier shipments.
Auto-generated from all reviews of this business. For reference only.Ordered shoes, looks good
Thank you for your order and for taking the time to share your feedback, Allen. We’re glad everything looks good so far and hope you enjoy your new shoes. If you ever need assistance, our team is always here to help. 👟 Bianca Spring Step Customer Care Team
Merchandise arrives fast Customer service is great staff takes great care of any issues that customer has and very fast and very professional
I have six pairs of Spring Step shoes, all different styles. Every one is comfortable, looks great, and lasts. I get tons of compliments whenever I wear them and friends have started purchasing as well.
Wow, six pairs! We’re thrilled to hear that you love every style and that they keep you comfortable and stylish. Thank you for sharing your experience and for recommending us to your friends—it means so much. We look forward to seeing which styles you add to your collection next!
If I could give them zero stars I would. I ordered a pair of boots and they charge me twice my credit card. After that, I got an email saying that my order had been canceled. I called customer service and they haven’t given me my money back. BEWARE!
Hi Marina, We’re very sorry to hear about your experience and understand how frustrating this situation must have been. Please know that we did everything in our power to assist you, including reviewing your order and working to ensure that any refund due was processed correctly. If there’s still an unresolved issue, we encourage you to contact us directly so we can make sure it’s fully addressed. Your satisfaction is very important to us, and we truly appreciate your patience.
I had to send the shoes back at first because they didn't fit (typically I wear a 7.5 or 8, I had to go up to an 8.5). When I got the larger size, they were perfect. Comfortable and cute, I wear them almost every day.
Hello Ashley, Thank you for your 5 Star review! Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes. If there is anything else that I can assist you with, please do not hesitate to reach out. Have a wonderful day!
Horrible !! placed on order with them and they shipped it with FedEx. Driver dropped it off at the wrong house. First they asked me to walk around the neighborhood and ask my neighbors if they had the package. Than they made me wait an additional week to file a shipping complaint, and they would forward to FedEx while I had to wait 21 days to until FedEx made a determination. Word of advice you something from them online they don't want assume responsibility for their shipping.
Hi Juan, We are very sorry to hear about your experience, and we truly apologize for the frustration and inconvenience this situation has caused. We completely understand how upsetting it is when a package is misdelivered, and we are sorry this has been your experience with this order. As we mentioned in our previous email, since you purchased FRS+PP, your case is being handled with priority and will be resolved as quickly as possible. We truly value your feedback and appreciate you bringing this to our attention. If there is anything further we can assist you with, please do not hesitate to reach out.
Hello Vickey, Thank you for your 5 Star review! Your feedback is greatly appreciated, and we’re so glad to hear that your return and replacement experience was easy. If there is anything else that I can assist you with, please do not hesitate to reach out. Have a wonderful day! Best Regards, Yve Spring Step Shoes Customer Care Team
Excellent customer service! I had a special order and I was informed about my order every step of the way! Will definitely buy from this company again!
Hello Jaz, Thank you for your 5 Star review! Your feedback is greatly appreciated, and I’m so pleased to hear that you had a great experience and are enjoying your shoes. If there is anything else that I can assist you with, please do not hesitate to reach out. Have a wonderful day! Best Regards, Yve Spring Step Shoes Customer Care Team
The staff at the store is amazing. So helpful in every way. I know I purchase more due to their suggestions.
Hello Deborah, Thank you for your 5 Star review! Your feedback is greatly appreciated, and I’m so glad to hear that our staff has been helpful and that you’re enjoying your shoes. If there is anything else that I can assist you with, please do not hesitate to reach out. Have a wonderful day! Best Regards, Yve Spring Step Shoes Customer Care Team
I love the Ladies that work there. I love all the different styles of shoes. And I love the Sample shoes!!!! I get compliments everywhere I go! Spring Step shoes gives me that special spring in my step!!!
Thank you for your wonderful review! We’re so glad your new shoes are making you happy. Your feedback inspires us to keep delivering great styles and service. We truly appreciate you and can’t wait to help you find your next favorite pair.
I love my shoes. I feel that there is always the possibility of something going wrong. A company should be evaluated on how they handle a problem not that there was a problem. I had an issue and Spring Step rates a five on how they handled it. I am completely satisfied
Hello Judith, Thank you for your 5 Star review! Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes. If there is anything else that I can assist you with, please do not hesitate to reach out. Have a wonderful day!
Mum and her friends love their shoes. They were comfortable
Hi There, Thank you for your 5 Star review! Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes. If there is anything else that I can assist you with, please do not hesitate to reach out. Have a wonderful day!
Hello Deb, Thank you for your 5 Star review! Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes. If there is anything else that I can assist you with, please do not hesitate to reach out. Have a wonderful day!
Takes along time to return & we shouldn’t pay return shipping for an exchange due to sizing or fit !
Hi Jana, Thank you for taking the time to share a review about your recent experience with us. We are truly sorry that we did not meet your expectations. Your feedback has been shared with our team, as we are always looking for ways to improve both our products and our policies. We appreciate you taking the time to let us know your concerns and for giving us the opportunity to learn from your experience. Thank you again for sharing your feedback, and we hope to have the opportunity to better serve you in the future. Best Regards, Yve Customer Care Team
Excellent & prompt customer service I truly appreciate the comfort &style of Spring Step/La Artiste’s outstanding shoe &boot designs
Hello Deborah, Thank you for your 5 Star review! Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes. If there is anything else that I can assist you with, please do not hesitate to reach out. Have a wonderful day!
Customer be aware. The company has terrible customer service and the quality is very poor now. I ordered a pair of booths (just like the one I had bought on a trip) a few years ago and it was fine. I ordered the very same booths in a different color, and the size is now smaller (ordered the same size) and the leather is stiff. The leather used to be like Italian leather, very soft. They have terrible quality and have gone cheap on their leather. Their return policy is awful. If you tell them honestly that you wore your shoes for a few hours on carpet and had to change shoes because they were so very uncomfortable, they will refuse to return the shoes. I will NEVER order from them again. I am still within their return time, but they will not take back my booths because I was honest about having worn them on carpet for a few hours.
Hi Gary, Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand how disappointing it can be when a product does not meet expectations, especially when you have enjoyed our shoes in the past. We appreciate the opportunity to connect with you directly, and we are glad this matter was resolved with our customer service team. Your feedback regarding fit, materials, and our return policy has been shared internally, as we are always looking for ways to improve. If there is anything else we can assist you with, please don't hesitate to let us know. Best Regards, Yve Customer Care Team
Great looking shoes with all the colors I’m looking for my wardrobe
Hello Troy, Thank you for your 5 Star review! Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes. If there is anything else that I can assist you with, please do not hesitate to reach out. Have a wonderful day!
Love these shoes. So comfortable. Have them in blue and black. Quick delivery.
Hello there, Thank you for your 5 Star review! Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes. If there is anything else that I can assist you with, please do not hesitate to reach out. Have a wonderful day!
Your shoes are beautiful. A bit small unless my feet are a bit longer :) I am returning the 3 pairs I got and could only find 1 in size 9. I will order the boots and in a different style since their is no size 9 in both.
Hello Sheila, Thank you for your 5 Star review! Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes. If there is anything else that I can assist you with, please do not hesitate to reach out. Have a wonderful day!
The entire experience shopping with you is amazing. Presentation, service and overall quality is unmatched. The way you wrap and present the products is the way the retail industry used to present its self. I will continue to purchase from you. Five Stars plus! The slippers purchased are very qood quality, Thank you!
Hello Shela, Thank you for your 5 Star review! Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes. If there is anything else that I can assist you with, please do not hesitate to reach out. Have a wonderful day!
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