Stackry

Hello Mahesh. Thank you for taking the time to leave us a review. We really appreciate your feedback and are thrilled to hear that you've had a positive experience with our service. Our team is always here to help, and we're glad you found them to be helpful when you needed assistance. We're looking forward to serving you again in the future!

Hi Reem. Thank you for taking the time to share your feedback. We're sorry to hear about your experience. Stackry absolutely assists customers with retailer returns, and if you decide you no longer want an item, we can also discard a package upon request. We noticed that our Customer Support team was not contacted regarding your package, so we unfortunately didn't have the opportunity to help before it was shipped. If you ever need assistance with a return, our team is happy to guide you through the process and help you determine the best option before you create your shipment. The team can be reached by live chat, phone or by emailing [email protected]. We appreciate your feedback, as it helps us identify ways to make these options more visible and easier to find. If there's anything we can assist you with in the future, please don't hesitate to reach out to our support team—we're always happy to help.

Hi Aidan, Thank you for taking the time to share your feedback. We're sorry to hear you were disappointed with the cost of your recent shipment. I reviewed your shipment and noticed the price increased because it was classified as a hazardous materials (Hazmat) shipment due to the hydraulic shocks. These items are classified as Articles, pressurized because they contain hydraulic fluid. International regulations require Hazmat shipments to be packed in specific packaging and significantly limit the available carrier options. For shipments to Australia, only FedEx International Priority and FedEx International Economy are able to transport this type of hazardous material. Our $12.50 Dangerous Goods processing fee helps cover the specialized packaging, additional handling, documentation, and a portion of the hazardous goods surcharges charged to us by the carrier. We understand that international shipping costs can be frustrating, and we continually work with our carrier partners to negotiate the most competitive rates possible while maintaining safe and compliant shipping practices. Thank you again for your feedback, and we appreciate the opportunity to explain the additional costs involved.

Hi Shereef. Thank you for taking the time to share your feedback. We're very sorry for the frustration and disappointment this experience caused. We understand how confusing it must have been, especially if you had previously shipped the same item without issue. Since then, our shipping policies have changed. Needles are no longer accepted for shipment and are listed on our prohibited items page because they are considered unsafe to transport. See here https://www.stackry.com/prohibited-items. We recognize that this was not the outcome you expected, and we sincerely apologize for the inconvenience. As shipping regulations and carrier requirements evolve, we must occasionally update our prohibited items list to ensure the safety of our employees and compliance with carrier policies. We appreciate your feedback and will continue working to make policy changes as clear as possible for our customers. If you have any questions about an item's eligibility before making a purchase, our Customer Support team is always happy to help. The team can be reached by live chat, phone or by emailing [email protected].

Hi Lynsey! Thank you for taking the time to share your experience and for your thoughtful feedback. We're glad to hear Stackry has been a valuable resource for purchasing art materials that aren't available for direct shipping to the UK. We're sorry the shipping process wasn't as straightforward as it should have been. We understand how frustrating it can be when things don't work as expected. Our AI Assistant is designed to help answer common questions about our services and provide assistance when our live Customer Support team is unavailable. If you need more personalized help, our live support team is available Monday through Friday, from 9:00 -AM to 4:00 PM EST, via chat, phone [781-491-0874], and email [[email protected]], and we're always happy to assist. We're glad you were eventually able to complete your shipment, even if it took one more try than expected! We also appreciate your comments about the AI Assistant—they help us continue improving both our website and support experience. Thank you again for choosing Stackry, and we hope your shipment arrives quickly and safely.

Hi Muhannad. Thank you for taking the time to leave us a review. We appreciate your feedback and understand that shipping costs can be a concern. We're constantly working to balance our prices with the high-quality service we strive to provide, especially with the current high fuel surcharges affecting carrier pricing worldwide. Compared to our competitors, we have no membership fees, free 45-day storage, and 0% US sales tax on purchases shipped to our warehouse. We hope you use our services again. ❤️ Please feel free to chat, call, or email us at [email protected] with any additional questions or concerns.

Thank you, David, for being our customer and taking the time to leave us a review. We really appreciate your feedback! ❤️

Hi Ann! Thanks for your feedback. Sorry for the inconvenience. I enabled PayPal payments for future use. Please feel free to chat, call, or email us at [email protected] with any additional questions or concerns and you will be helped by the best customer service team in the industry.

Hi Sultan. Thank you for your feedback. I am sorry to hear that website is not working properly for you. I do not see you reported these issues to customer service. We would like to investigate the issues further. Please email us at [email protected] attention to Veronica with specific details or screenshots of the problem. Thank you, and I hope you have a nice day ahead.