Stackry

Hi Oliver! Thank you for taking the time to share your feedback. We understand how frustrating this situation must have been. While axes are not currently listed by name on our prohibited items page, our policy restricts knives and similar bladed items with a blade length exceeding 5 inches. Because the blade on your camp axe exceeded that limit, we were unfortunately unable to ship it. That said, you make a very valid point. We appreciate you bringing this to our attention, and we will be updating our prohibited items list to specifically include axes so this restriction is clearer for future customers. Thank you again for your feedback. It helps us improve both our policies and the information we provide to our customers. If you wish to discuss this further, please contact customer service at [email protected].

Hi Sultan, Thank you for taking the time to share your honest feedback. We're sorry to hear you were disappointed with the shipping cost. While we work hard to negotiate competitive international shipping rates, overseas shipping can be expensive, especially with the current high fuel surcharges affecting carrier pricing worldwide. I noticed your shipment contained sneakers. For future shipments, we can discard the shoe box upon request, which often helps reduce the package size and lower shipping costs. Many of our customers also maximize their savings by consolidating multiple purchases into a single shipment rather than shipping smaller packages individually. In addition to consolidation and repackaging services, Stackry offers several benefits designed to save customers money, including no membership fees, 0% U.S. sales tax on purchases shipped to our warehouse, and 45 days of free storage for every package, giving you time to combine orders and reduce overall shipping costs. We truly appreciate your feedback and hope you'll give us another opportunity to serve you in the future. If you have any questions or would like help finding ways to lower shipping costs on your next order, please don't hesitate to chat with us, give us a call, or email us at [email protected]. We'd be happy to help. ❤️

Hi Melv! Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with Stackry. We're glad our shipment notifications gave you peace of mind throughout the process and that you found our website easy to navigate. We work hard to make international forwarding as simple and transparent as possible, so it's great to know that showed in your experience. We're especially pleased to hear that you were happy with our consolidation service. Our warehouse team takes great pride in carefully packing every shipment to help ensure items arrive safely while optimizing package size whenever possible. We'll be sure to share your kind words with the team—they'll truly appreciate the recognition. Thank you for choosing Stackry. We look forward to assisting you with many more shipments in the future!

Hi Karissa. Thank you for taking the time to leave Stackry a review. We appreciate your feedback and are glad to hear that you had a positive experience with our service. We're looking forward to serving you again in the future!

Thank you, Des for being our customer and taking the time to leave us a review. We really appreciate your feedback! ❤️

Hi Ashwin. Thank you for taking the time to leave us a review. We really appreciate your feedback and are thrilled to hear that you've had a positive experience with our service. Our team is always here to help, and we're glad you found them to be helpful when you needed assistance. We're looking forward to serving you again in the future!

Hi Wagner! Thank you for taking the time to leave Stackry a review. We appreciate your feedback and are glad to hear that you had a positive experience with our service