Stackry

Thank you so much for your incredible review, Luke! We're truly grateful that you took the time to share your experience. It means a great deal to hear that we were able to earn your trust, especially knowing you've had difficult experiences in the past. We're so glad our team could make the process easy, assist you in selecting a shipping option that better fit your budget, and ensure your Star Wars collectibles arrived safely. We'll be sure to share your kind words with the Customer Support agent who assisted you—they'll be thrilled to know they made such a positive impact. Our entire team works hard to provide the best possible service, and feedback like yours makes it all worthwhile. We hope you continue to enjoy growing your Star Wars, LEGO, and Hot Wheels collection, and we look forward to helping you with many more shipments in the future. Thank you again for your trust and your wonderful recommendation. It truly means the world to us!

Hi Winston. Thank you for taking the time to leave Stackry a review. We appreciate your recommendation and are glad to hear that you had a positive experience with our service. We're looking forward to serving you again in the future!

Hi Mohamed! We're sorry to hear that you were disappointed with your experience. I reviewed your account history and can see that our Customer Support team did assist with your shipment. Regarding the lip gloss, our team provided a photo of the product packaging showing the flammable symbol. When a manufacturer labels an item as flammable, we are required to follow international shipping regulations, regardless of the type of product, and cannot override those classifications. Our team also provided options for returning the item to the retailer to avoid the additional shipping requirements and assisted you with consolidating your remaining packages so you could continue with your shipment. We understand that these regulations can be frustrating, and we're sorry for the inconvenience they caused. If you feel our team was helpful in explaining your options and assisting with your shipment, we would greatly appreciate it if you would consider revising your review. Customer feedback is important to us, and we are always looking for ways to improve. If you wish to discuss this further, please contact [email protected] attention to Veronica. Thank you and have a great day!

Hi Hilmi. Thank you for taking the time to leave us a review. We appreciate your feedback and understand that shipping costs can be a concern for our customers. We're constantly working to balance our prices with the high-quality service we strive to provide. Compared to our competitors, we have no membership fees, free 45-day storage, and 0% US sales tax on purchases shipped to our warehouse. We hope you use our services again. Please feel free to chat, call, or email us at [email protected] with any additional questions or concerns.

Hello. We're sorry to hear that you've decided not to use our service in the future. Shipping carriers use two different methods to calculate shipping charges: actual (scale) weight and dimensional weight. Actual weight is the physical weight of the package on a scale, while dimensional weight is a calculation based on the package dimensions (Length × Width × Height ÷ 166). Dimensional weight is used because shipping costs are also influenced by the amount of cargo space a package occupies during transit. In reviewing your shipment, I can see that it was sent via FedEx Connect, which bills based on actual scale weight only, not dimensional weight. Although your package displayed an actual weight of 3 lbs and a dimensional weight of 6 lbs, the carrier charged based on the 3 lb actual weight. We understand that shipping terminology can be confusing, and we're sorry if this was not clear. If you contact our Customer Service team, they would be happy to review the shipment details with you and explain how the carrier calculated the charges. Thank you for giving Stackry a try, and we wish you all the best going forward.

Hi Daniel! Thank you for taking the time to leave Stackry a review. We appreciate your feedback and are glad to hear that you had a positive experience with our service.

Hi Abdullah! We're sorry to hear that your experience did not meet your expectations. We'd like to clarify that Stackry does not have hidden fees. All service fees, including optional services and any charges that may apply in addition to shipping costs, are clearly listed on our Pricing page [https://www.stackry.com/pricing] before you ship. We believe in being transparent so customers can make informed decisions. If there was a specific charge on your shipment that you were not expecting, we'd be happy to review it with you and explain exactly what it was for. Please reach out to our Customer Support team at [email protected] and we'll be glad to assist. Thank you for your feedback.

Hi Brian. Thank you so much for your wonderful review and for trusting Stackry over the past six months! We're thrilled to hear that you've found our dashboard easy to use and that the shipping process has been simple and transparent. Our team works hard to keep customers updated every step of the way, so it's great to know those efforts have made a difference. We're especially happy that Stackry has helped you access collectibles that would otherwise be difficult or much more expensive to purchase in the UK. That's exactly what we strive to do—make shopping from the U.S. as easy and affordable as possible. We also truly appreciate your understanding regarding shipping costs. Thank you again for your kind words and for taking the time to share your experience. We'll be sure to pass your appreciation along to the entire Stackry team. We look forward to helping you with many more shipments in the future!

Hello Anas. Thank you for your feedback. I am sorry that you were not satisfied with our pricing on this shipment. I looked at your account history and can see that it was more expensive, because it was a dangerous goods shipment due to the paint and hydraulic tailgate assist. Due to international regulations, shipping dangerous goods and other flammable items requires Stackry to use a certain box size and it limits the economy carriers offered. Our $12.50 dangerous goods fee covers labor and materials, and part of the dangerous goods charge our carriers charge us. We do believe our prices to be very competitive but keep striving to bring costs down for our customers. Sorry once again for your dissatisfaction. If you would like to discuss it further, please email us at [email protected] and you will be helped by the best customer service in the industry!