StandUp Wireless (standupwireless.com) has a 3.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 30% give 1 star; The business has replied to 99% of negative reviews. Last updated 2026-08-10.
Hello Teresa,
Thank you for reaching out. We're sorry to hear you are experiencing issues with your data. Issues like those you are experiencing often require troubleshooting to resolve. Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help! You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen.
Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at [email protected]. We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Stand up wireless是一家好公司，我遇到的唯一问题是我的手机坏了，因为它不在保修期内，他们无法为我做任何事情，所以我不得不切换服务
Reply from StandUp Wireless2026-06-03
We appreciate you sharing your experience. We understand your frustration regarding the phone issue.
Any 4G/5G LTE phone that is unlocked (not locked to another carrier) and compatible with the T-Mobile Network should work with our service. Our Customer Care Team can recommend a specific device and may now even be able to help ease the financial burden of that purchase! Please reach out to us to see how we may be able to help you come back.
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at [email protected].
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Great, quality service without any problems. I get great reception everywhere I go and have never dropped a call. Highly recommend.
Reply from StandUp Wireless2026-06-01
Hello,
We are glad to hear that you are having a good experience with our service! Thank you for your positive feedback; we appreciate it.
Sincerely,
StandUp Support
I never received the phone and never used the service.
Reply from StandUp Wireless2026-06-01
Hello SEFERINA ,
Thank you for reaching out. We're sorry to hear you are experiencing issues with the service. We do not offer free handsets. Issues like those you are experiencing often require troubleshooting to resolve. Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen.
Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at [email protected]. We appreciate you taking the time to review our service.
Thank you, StandUp Support
J
John Dawid · 1 review · Experienced 2026-05-27 ·
★★★★★
I have no cell signal where I am at…
I have no cell signal where I am at (Kennett Missouri). I called customer service to see what was up.
The call center agent rudeness was exceeded only by the rudeness of her supervisor. They demanded my password. NO IT organization of any sort demands passwords from customers, in fact they issue large warning stating that representatives will not ask for such information.
They were so incredibly rude that they refused to answer my questions, demanding that I answer theirs first.
Both the supervisor and the agent had overseas accents to their english. I sincerely suspect fraud.
Reply from StandUp Wireless2026-05-28
Hello John,
Thank you for reaching out. We're sorry to hear you are experiencing issues with the service. We know it's frustrating. Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help! You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at [email protected].
We appreciate you taking the time to review our service. Thank you,
StandUp Support
A
Ann · 1 review · Experienced 2026-05-03 ·
★★★★★
I give a so so review , because of stupid things.
I give a so so review because they need to update their website. The phones they try to sale are not available. Everytime I sign into my account and look at my dashboard it never shows the true amount of my data, text or minutes information after using the phone for over a week or more. It's always the same amount from day one. It never changes so I never know how much is being used before the month is up. And when that happens you end up having to get a top off, or go without a phone until your account is refilled. So I had to get a top off after finding out I was down to just five minutes of talk time. This is not the first time it has happened. Now before all that happened I was told that my account was transferred to a different provider, and that I had to switch it back to them. You tell me how that could happen without my knowing about it,because my phone number was still active on this provider.
Reply from StandUp Wireless2026-05-27
Hello Ann,
I understand your frustration and apologize for the stress of having to switch providers. While we cannot speak to what plans were offered by your previous Lifeline provider, while they were providing Lifeline benefits (until they were no longer providing Lifeline benefits), StandUp Wireless Lifeline plans are created in strict accordance with FCC rules and guidelines to assure your Lifeline benefit is protected. Plans vary based on where you live and StandUp will automatically enroll you in the best free plan available for your zip code, if you qualify.
You can learn more about the lifeline program on our website, at standupwireless.com/lifeline/ (under the “About program” tab, “Lifeline”), by visiting www.lifelinesupport.org, or by contacting the Lifeline Support Center for your state.
Any 4G/5G LTE phone that is unlocked (not locked to another carrier) and compatible with the T-Mobile Network should work with our service. Our Customer Care Team can recommend a specific device, send you a direct link to purchase it, and may now even be able to help ease the financial burden of that purchase! Please reach out to us to see how we may be able to help.
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at [email protected].
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
I dont enjoy running out of data and having to go 2 weeks with nothing ,it embarassing its bad buainess to run us out then try to up selll us on more data.im almost 60 years old and i hardly use my phone and to say i went over is outradges.do better STANDUP WIRELESS BE A CONPANY I CAN BRAG ABOUT HAVING .
Reply from StandUp Wireless2026-05-26
Hello Barthalemew,
We appreciate you sharing your experience and feedback regarding your data usage. We understand your frustration with running out of data and the feeling of being upsold. We want to assure you that StandUp Wireless Lifeline plans are created in strict accordance with FCC rules and guidelines to assure your Lifeline benefit is protected. Plans vary based on where you live and StandUp will automatically enroll you in the best free plan available for your zip code, if you qualify.
You can learn more about the lifeline program on our website, at standupwireless.com/lifeline/ (under the “About program” tab, “Lifeline”), by visiting www.lifelinesupport.org, or by contacting the Lifeline Support Center for your state.
You can purchase additional services, and add value to your plan, through our automated phone system or in your MyAccount. Or a member of our Customer Care Team can assist you with purchasing a TopUp, of additional data or minutes. They are also experienced at reviewing data usage with customers - to help you ensure no data is being used by apps running in the background, without your knowledge. Please reach out to us so we can help!
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at [email protected].
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Hello Vinus,
We're glad you are having a great experience. Thank you for the positive feedback!
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Hello Michael,
We're happy you are having a good experience. Thank you for the positive feedback.
If there is anything we can do to make your good experience great, please reach out to our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at [email protected].
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
There service sucks and they say you get unlimited Internet but you don't and they start charging for phone calls and texts
Reply from StandUp Wireless2026-05-26
Hello Richard,
We appreciate you sharing your experience and feedback regarding your data usage. We understand your frustration with running out of data and the feeling of being upsold. We want to assure you that StandUp Wireless Lifeline plans are created in strict accordance with FCC rules and guidelines to assure your Lifeline benefit is protected. Plans vary based on where you live and StandUp will automatically enroll you in the best free plan available for your zip code, if you qualify.
You can learn more about the lifeline program on our website, at standupwireless.com/lifeline/ (under the “About program” tab, “Lifeline”), by visiting www.lifelinesupport.org, or by contacting the Lifeline Support Center for your state.
You can purchase additional services, and add value to your plan, through our automated phone system or in your MyAccount. Or a member of our Customer Care Team can assist you with purchasing a TopUp, of additional data or minutes. They are also experienced at reviewing data usage with customers - to help you ensure no data is being used by apps running in the background, without your knowledge. Please reach out to us so we can help!
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at [email protected].
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Great free service from government officials and administration. Could be better with having only WiFi plans. Everything else is affordable and rollover credits come in handy. Customer service I rate about a 1 that they don’t give you what you ask for after asking for all your crendtials and social security number but other than that. Their great.
Reply from StandUp Wireless2026-05-26
Hello S. Monroe
We appreciate your positive feedback regarding our affordable services and Lifetime benefits not expiring. We are also taking your comments about customer service seriously as we continuously work to improve your experience.
Please reach out to us, if you'd like to learn more about our Wi-Fi Calling features.
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at [email protected].
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
So right that I forgot that I was even paying for it.
Reply from StandUp Wireless2026-05-26
Hello Dustin,
We're glad you enjoyed your experience so much that it felt seamless. Thank you for the wonderful feedback!
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
I run out of data and can't figure out how to add more
Reply from StandUp Wireless2026-05-26
Hello Michael,
We appreciate you sharing your experience and feedback regarding your data usage. We understand your frustration with running out of data and the feeling of being upsold. We want to assure you that StandUp Wireless Lifeline plans are created in strict accordance with FCC rules and guidelines to assure your Lifeline benefit is protected. Plans vary based on where you live and StandUp will automatically enroll you in the best free plan available for your zip code, if you qualify.
You can learn more about the lifeline program on our website, at standupwireless.com/lifeline/ (under the “About program” tab, “Lifeline”), by visiting www.lifelinesupport.org, or by contacting the Lifeline Support Center for your state.
You can purchase additional services, and add value to your plan, through our automated phone system or in your MyAccount. Or a member of our Customer Care Team can assist you with purchasing a TopUp, of additional data or minutes. They are also experienced at reviewing data usage with customers - to help you ensure no data is being used by apps running in the background, without your knowledge. Please reach out to us so we can help!
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at [email protected].
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
I really do not like your service because the fact that you only get thousand talk minutes do you know how many times a person actually be on the phone these days a 1000 talk minutes cannot work for anybody a kid maybe yes but I'm a grown woman and I can't do no $1,000 and want me to pay to get more no I do not like your service at all sorry I would never use it again I would never refer anybody over there vehicle
Reply from StandUp Wireless2026-05-22
Hello Jessica,
We appreciate your feedback and understand it's frustrating to run out of free minutes/data before your Lifeline Reload Date.
We want to assure you that StandUp Wireless Lifeline plans are created in strict accordance with FCC rules and guidelines to assure your Lifeline benefit is protected. Plans vary based on where you live and StandUp will automatically enroll you in the best free plan available for your zip code, if you qualify. You can learn more about the lifeline program on our website, at standupwireless.com/lifeline/ (under the “About program” tab, “Lifeline”), by visiting www.lifelinesupport.org, or by contacting the Lifeline Support Center for your state. You can purchase additional services, and add value to your plan, through our automated phone system or in your MyAccount. Or a member of our Customer Care Team can assist you with purchasing a TopUp, of additional data or minutes. You can add unlimited minutes to your plan for only $6/month (+ tax). You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at [email protected].
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Pretty happy with service don't really have many Brock calls customer service is pretty nice can't really complain the only problem I have is I can never get a signal in my house I literally have to walk out my front door into the yard to get a signal to talk on the phone but I can text me the internet just fine when push comes to shove it's definitely worth it for the money that I pay don't have dropped calls when I'm outside of my house signals always good except when I'm inside my home.
Reply from StandUp Wireless2026-05-21
Hello Amy,
We are glad to hear that you are having a good experience with our service! Thank you for your positive feedback; we appreciate it.
Sincerely,
StandUp Support
Hello Charles,
We are delighted to hear you had a great experience with our helpful customer service. Thank you for your positive feedback.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Extremely difficult to get answers my phone does not make phone calls I signed up for the free plan I also paid you so I think this ain't my job to figure out what you did wrong I would strongly recommend anybody out trying somebody else this company does not do what they're paid for and they definitely won't do what they say they will
Reply from StandUp Wireless2026-05-20
Hello Kenneth,
Thank you for reaching out. We're sorry to hear you are experiencing issues with the service. We know it's frustrating. Issues like those you are experiencing often require troubleshooting to resolve.
Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen.
Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at [email protected]. We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Horrible can't get nothing done or a straight answer give you the runaround for hours
Reply from StandUp Wireless2026-05-20
Hello Kenneth,
Thank you for reaching out. We're sorry to hear you are experiencing issues with the service. We know it's frustrating. Issues like those you are experiencing often require troubleshooting to resolve.
Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen.
Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at [email protected]. We appreciate you taking the time to review our service.
Thank you,
StandUp Support
The most horrible company. The worst, maybe. And I have a terrible phone to boot.
Reply from StandUp Wireless2026-05-20
Hello Brenda,
Thank you for reaching out. We're sorry to hear you are experiencing issues with the service. We know it's frustrating. Issues like those you are experiencing often require troubleshooting to resolve.
Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen.
Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at [email protected]. We appreciate you taking the time to review our service.
Thank you,
StandUp Support
C
Cowboy CEO · 2 reviews · Experienced 2026-05-15 ·
★★★★★
Yea got your bullshit response SORRY
Yea got your bullshit response SORRY! don't work for me! AWARE STAY AWAY FROM STANDUP WIRELESS
Reply from StandUp Wireless2026-05-18
Hello,
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at [email protected].
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
