StandUp Wireless (standupwireless.com) has a 3.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 30% give 1 star; The business has replied to 99% of negative reviews. Last updated 2026-08-10.
Very helpful customer service. Great service.
Hello Rachelle, We are delighted to hear you had a great experience with our helpful customer service. Thank you for your positive feedback. We appreciate you taking the time to review our service. Thank you, StandUp Support
Not that great on customer service the website and app are down all the time would not recommend
Hello Tonia, Thank you for reaching out. We're sorry to hear you are experiencing our service. We know it's frustrating. Issues like those you are experiencing often require troubleshooting to resolve. Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help! You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at [email protected]. We appreciate you taking the time to review our service. Thank you, StandUp Support
MY ORDER WAS NEVER RECIEVED SO FAR , IS HAS BEEN OVER 3 - 7 BUSINESS DAYS . I AM NOT SURE IF I SHOULD ORDER ANTHER PHONE OR PLACE AN NEW ORDER ALTOGETHER. I DONT OWN A CELLAR PHONE AT THIS TIME AND MY PHONE WAS NOT RECIEVED/
Hello Brandon, We regret if there was any confusion as to what is included for free, with Lifeline benefits. We understand it's frustrating to not receive what you were expecting, but want to assure you, that StandUp Wireless Lifeline plans are created in strict accordance with FCC rules and guidelines to assure your Lifeline benefit is protected. Plans vary based on where you live and StandUp will automatically enroll you in the best free plan available for your zip code, if you qualify. You can learn more about the lifeline program on our website, at standupwireless.com/lifeline/ (under the “About program” tab, “Lifeline”), by visiting www.lifelinesupport.org, or by contacting the Lifeline Support Center for your state. Any 4G/5G LTE phone that is unlocked (not locked to another carrier) and compatible with the T-Mobile Network should work with our service. Our Customer Care Team can recommend a specific device and may now even be able to help ease the financial burden of that purchase! Please reach out to us to see how we may be able to help. You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at [email protected]. We appreciate you taking the time to review our service. Thank you, StandUp Support
当竞争对手向我提供一部新手机时，我离开了他们，然后很快意识到自己犯了一个巨大的错误。 他们的电话很垃圾，客户服务也很糟糕。 我回来了，可能永远不会再离开。 他们的客户服务很棒，他们随时待命，我在这家公司从来没有遇到任何问题。
Hello, We are glad to hear that you are having a good experience with our service! Thank you for your positive feedback; we appreciate it. Sincerely, StandUp Support
Very nice, i’ve been doing my reviews trying to keep up and catch up on everything that I’m supposed to do. I appreciate you guys being there for us on this journey, but I’m still learning more each day.
Hello, We are glad to hear that you are having a good experience with our service! Thank you for your positive feedback; we appreciate it. Sincerely, StandUp Support
It’s ok it’s not like visible wireless wish it was
Hello, We understand your frustration and apologize for the stress of having to switch providers. While we cannot speak to what plans were offered by Visible Wireless, StandUp Wireless Lifeline plans are created in strict accordance with FCC rules and guidelines to assure your Lifeline benefit is protected. Plans vary based on where you live and StandUp will automatically enroll you in the best free plan available for your zip code, if you qualify. You can learn more about the lifeline program on our website, at standupwireless.com/lifeline/ (under the “About program” tab, “Lifeline”), by visiting www.lifelinesupport.org, or by contacting the Lifeline Support Center for your state. You can purchase additional services, and add value to your plan, through our automated phone system or in your MyAccount. Or a member of our Customer Care Team can assist you with purchasing a TopUp, of additional data or minutes You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at [email protected]. We appreciate you taking the time to review our service. Thank you, StandUp Support
Customer service was very helpful once I got to the right agent.
Hello Tamara, We appreciate your feedback and are glad the agent was helpful. We'll continue working to ensure everyone receives prompt support. We appreciate you taking the time to review our service. Thank you, StandUp Support
This company is awesome. No bills, excellent service, no problems.
Hello, We are glad to hear that you are having a good experience with our service! Thank you for your positive feedback; we appreciate it. Sincerely, StandUp Support
Hello Anthony, We are glad to hear you were pleased with the customer service you received. Thank you for taking the time to share that positive feedback and welcome to the StandUp Family! Thank you, StandUp Support
Hello Mack, We're glad to hear you found our representatives very helpful and had a good experience. Thank you for taking the time to share this positive feedback. Thank you, StandUp Support
Standup is very very annoying. They are now the most incompetent and useless service provider. Why’s the option eSIM on their website if they are not really providing the services why is the option there. Same as the customer service team not providing good services. As the head board I will advise you get something done about this
Hello Reselyn, We appreciate you bringing these concerns to our attention. We regret that you've had this frustrating experience with our services, especially regarding the eSIM option and customer service. We do offer eSIMs, and our Customer Care Team is experienced at assisting customers with switching to eSIMs, on an eSIM compatible device. Please reach out to us so we can help. You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at [email protected]. We appreciate you taking the time to review our service. Thank you, StandUp Support
All your wmployws in the telephone and game delivery dept get a radio mention!每当我不得不打电话抱怨罪恶卡不起作用或他们发送新的罪恶卡时，客户服务都很棒，他们需要教增强和直接客户服务果酱，因为我会向任何人推荐他们
Hello Melissa, We're happy to hear that our team members made such a positive impression! It's great to know their assistance was helpful when you experienced difficulties. We appreciate you recommending us! You can reach our Customer Care Team by going to We appreciate you taking the time to review our service. Thank you, StandUp Support
Give good information on all sorts of things
Hello Diana, We're happy to hear that you found the information helpful and comprehensive. We appreciate you taking the time to share your positive experience with us. Thank you, StandUp Support
I love my service with stand-up wireless! Service is great and anytime I call they help me to resolve whatever it may be immediately! Definitely recommend to others!
Hello, We are glad to hear that you are having a good experience with our service! Thank you for your positive feedback; we appreciate it. Sincerely, StandUp Support
我认为我对独立无线没有很好的评论，因为当我真的想获得新的电话和电话号码时，我订购了一张新的 SIM 卡。我称自己激活了该独立式无线 SIM 卡，但没有收到任何操作。我得到了正确的批准，而且我的所有资历也都很好。那天，这家公司的经历很糟糕！
Hello Irma, Thank you for reaching out. We're sorry to hear you are experiencing issues with the service. We know it's frustrating. Issues like those you are experiencing often require troubleshooting to resolve. Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at [email protected]. We appreciate you taking the time to review our service. Thank you, StandUp Support
I WAS NEVER TOLD YOU ARE LIMITED TO 1000 MINUTES A MONTH. FOR MONTHS I ONLY SENT A COUPLE TEXT MESSAGES, AND A COUPLE CALLS. THEN I GOT ILL. ALOT OF MEDICAL CALL USED UP MY 1000 MINUTES. THEN I HAD A HEART ATTACK APRIL 27TH, AND I COULD NOT CALL MY DR. OR THE HOSPITAL OR 911. I SWITCHED TO AN UNLIMITED CALLING PROVIDER.
Hello Albert, We appreciate your feedback and understand it's frustrating to run out of free minutes/data, before your Lifeline Reload Date. We want to assure you that StandUp Wireless Lifeline plans are created in strict accordance with FCC rules and guidelines to assure your Lifeline benefit is protected. Plans vary based on where you live and StandUp will automatically enroll you in the best free plan available for your zip code, if you qualify. You can learn more about the lifeline program on our website, at standupwireless.com/lifeline/ (under the “About program” tab, “Lifeline”), by visiting www.lifelinesupport.org, or by contacting the Lifeline Support Center for your state. You can purchase additional services, and add value to your plan, through our automated phone system or in your MyAccount. Or a member of our Customer Care Team can assist you with purchasing a TopUp, of additional data or minutes. You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at [email protected]. We appreciate you taking the time to review our service. Thank you, StandUp Support
The service is great and if I ever have a problem I am very well assisted.
Hello, We are glad to hear that you are having a good experience with our service! Thank you for your positive feedback; we appreciate it. Sincerely, StandUp Support
Hello Tammy, Thank you for reaching out. We're sorry to hear you are experiencing issues with the service. We know it's frustrating. Issues like those you are experiencing often require troubleshooting to resolve. Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help! You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at [email protected]. We appreciate you taking the time to review our service. Thank you, StandUp Support
Wish I was still with you . Assurance wireless and true connect can even send me a sim card
Hello, We are glad to hear that you are having a good experience with our service! Thank you for your positive feedback; we appreciate it. Sincerely, StandUp Support
1235568990
Hello, We are glad to hear that you are having a good experience with our service! Thank you for your positive feedback; we appreciate it. Sincerely, StandUp Support
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