Stitchin' Heaven Offers The Highest Quality Fabrics With Over 10,000 Different Fabrics. Choose From Over 7,000 Fabrics & Pre-Cuts. Find The Right Fabric For Your Next Project. Largest Quilt Shop in TX. Serving Quilters 25+ Yrs.
Written by the business, not verified by us.Stitchin' Heaven (stitchinheaven.com) has a 4.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-26.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the fabrics and the wonderful variety available in the quilting kits. Many buyers also genuinely appreciate the incredibly helpful support team and the very prompt delivery on their online purchases, making creative projects completely smooth and very fun. However, some people mentioned experiencing frustrating shipping delays and a noticeable lack of communication regarding order updates. A few consumers also noted receiving incorrect items or missing pieces in their block of the month packages, which caused unexpected disappointment during their personal crafting process.
Auto-generated from all reviews of this business. For reference only.The product was high quality and the BOM was on a schedule and I always received it promptly. Directions were pretty good and I loved the creative part of the project. I have received lots of compliments on the finished quilt. I am ready to do another one.
The New Years day class was sooo much fun. The company has great inventory and excellent customer service.
I bought a Christmas gift card for my wife. When she went to use the gift card, the email contained no information on how to use it. An email was sent requesting information, and we received nothing but an auto reply stating that it's the holidays. The original email should have contained a gift card code, and I should have received a response to my request for information by now. If action isn't taken within the next few days, I will be demanding my money back and she will be spending it at a different quilt store.
Hello Lawrence. We emailed you back on the 29th explaining the delay and that you should have received an email with instructions to click to View Gift Card, which should be followed by a code. I have had the system resend this email to you and I will email you directly as well.
Great customer service and great products.
I received my entire quilt kit, including the decorations and backing, on the first month. Looking forward to working on it at my leisure. Great pattern, easy to follow directions for a beginner.
fast delivery, right order
Quickly arrived and it was just what I ordered Thank you By the way this was my first time to order from you
Timely matter on delivery and corresponding with me during my order.
It’s a good place to buy your fabric and get new ideas.
Beautiful pattern again this year, great instruction as usual
They responded quickly to questions and issues. The value and quality of products are top notch. Love their choices on website. They are the best b Jane
After I wrote this review I have recieved responses from customer service and feel the shop is working to fix the issues they had in December with their web orders and website. I am sure I will shop with Stitchin' Heaven in the future. I have recieved the missing piece to my February rug kit. Old Post: I placed 2 orders on December 5th and 6th. Of the one on the 5th I recieved one of 5 things ordered on the 26th with no explaination where the other things were or if I would recieve them later. After I called the store I was told the others could not be found and their website was overloaded and out of date. The other order is coming from a secondary site which was not explained in the order and I was told it would take 6 to 8 weeks from now to recieve it. Very poor customer service. I will be very hesitant to order from you again. Also my last rug of the month kit was missing things and I was told the missing part would be sent which has not arrived as of this date.
Hello Susan. I am sorry that we have had poor communication. Your orders were during our 12 Days of Quiltmas. Many of the Clearance Fabrics sold out quickly, especially since they are closeout fabrics and have a limited supply. As for the kit, I am reaching out to our laser department to see when they expect to have it ready. I will email you directly about the kit and anything you're missing from the Rug A Month program as well. I hope that we can clear this up for you.
I didn’t mind getting my order more than a month after the purchase. It was a big sale. What frustrated me was that the system let me purchase and pay for 13 fabric cuts. After waiting around 3 weeks, they refunded me (which I appreciate) for 8 of my 13 fabrics. The ones I wanted most and planned to use in a specific quilt I’m starting soon, or was, got canceled and 4 of the 5 I got were all different shades of the same color. I remind myself it was a big sale, but I’m still very frustrated and disappointed. Please get software that will track how much fabric you have and then how much is sold so you aren’t selling more than you have. In my opinion, getting only 5 of 13 fabrics is unacceptable but I do appreciate that I didn’t have to fight for a refund. Thank you for that.
Hello Sandra. Thank you for your feedback. We appreciate that you let us know how you're feeling. We are working on a new software and just launched our new website. It's not perfect, we are still working, but as we work to grow our website, we are working diligently to fix this problem. I will email you directly as well.
They were very easy to deal with, if I had to contact customer support I received a call back quickly. Staff was able to take care of my issue/concerns with my block of the month!
Love the monthly quilt kits. They are perfect. Thank you
Stitchin' Heaven was always there to answer any questions or help with problems. I never had to wait on a phone and the person I talked to had the answers or would get right back to me. They REALLY want our projects to turn out well. Thank you.
I love it and looking foward to working the pattern
Such great customer service! Quality block of the month kits
Got my T-shirt just in time. It was well packaged and protected from the weather elements
I liked idea, design &colors.
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