Stone Tile Depot (stonetiledepot.com) has a 4.6 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I ordered a tile sample as I was preparing for a bathroom remodel project. Not only did shipping take longer than expected, but once received it was the wrong tile. It didn't instill much trust, so unfortunately I won't be ordering anything else.
Reply from Stone Tile Depot2026-08-04
Hello Mary,
I am sorry to hear that you received a wrong sample. No worries. We will refund your CC. Please send us a picture of the sample you received and we ll send you a correct sample. Here is my e mail address: [email protected]
Best Regards,
JJ
Stone Tile Depot
Kathy was so helpful with my search for a backsplash tile. When the sample I ordered didn't meet my needs, she was ready with some alternatives. I would do business with her again.
Reply from Stone Tile Depot2026-08-03
Hello Marjorie,
We appreciate your business.. Hope to see you soon.
Best Regards,
JJ
Stone Tile Depot
B
Ben Kim · 1 review · Verified · Experienced 2026-06-24 ·
★★★★★
Excellent company to work with
Excellent company to work with. The quality of the absolute black stone is amazing. The stone was securely packed. Not one chip when arrived!
Reply from Stone Tile Depot2026-07-28
Hello Ben,
Thank you for your comments. Looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
I ordered a matte white tile, but received an Antique Gray semi matte tile.
Reply from Stone Tile Depot2026-07-28
Hello Richard,
I am sorry for wrong shipment. No worries, We will refund you the charges and send you the correct material free of charge. Please accept our apology.
Best Regards,
JJ
Stone Tile Depot
I paid a significant amount for my marble tile 4 months ago and still don't have it. There are known issues with the freight company and I wasted 3 full days for scheduled deliveries which never occurred. I've requested a refund for which there has been no response other than we're working with the freight company. It looks like I'm going to have to pursue legal action.
Reply from Stone Tile Depot2026-07-30
Hell Patricia,
We have received the returns and your credit card will be refunded and it will show in your account in few days. Please accept our sincere apology for the trouble.
Best Regards,
JJ
Stone Tile Depot
O
Oscar W · 1 review · Experienced 2026-07-17 ·
★★★★★
Buyers BEWARE!!
Buyers BEWARE!!! shop somewhere else, I placed an order , could not get a ship date, cancelled the order and was charged a return fee, i did not receive the order I cancelled the order not returned it, they live for the fees. BUYER BEWARE!!!
Reply from Stone Tile Depot2026-07-30
Hello Oscar,
We are truly sorry for the unexpected circumstanes in processing your order. Your refund was sent.
Best Regards,
JJ
Stone Tile Depot
I ordered two pallets of 20 mm porcelain pavers. There was not a single chip or crack on any of them. All corners intact. Great communication throughout the process.
Reply from Stone Tile Depot2026-07-30
Hello Craig,
Thank you for your business. Looking forward to working with you in the near future.
Best regards,
JJ
Stone Tile Depot
I ordered a sample, prompt delivery and in great condition !
We decided that the sample would not suit our purposes.
Reply from Stone Tile Depot2026-07-30
Hello Jeff,
Thank you for your inquiry, looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
J
John O · 2 reviews · Experienced 2026-07-08 ·
★★★★★
The folks at Stone Tile Depot give back
John M and Kathy O at Stone Tile Depot made our day here at Reinforcements Inc. We are a nonprofit organization that restores the homes of military veterans and Gold Star spouses. We placed an order for a small batch of tiles last week and had paid for the tiles and shipping. After hearing about our mission, the good folks at Stone Tile Depot donated the entire order. Wow! Thank you!
Reply from Stone Tile Depot2026-07-13
Hello John,
It has been our pleasure to serve you, and we hope we see you again soon.
Best Regards,
JJ
Stone Tile Depot
I ordered five samples. I received two of them. I sent an email to my sales representative, asking when my other three samples will arrive. He said he showed that they were all delivered to my house. I told him that there were only two samples in the box and I'm still waiting for three.
After still not hearing anything from him, I called and spoke with another rep, who said that the shipping manager was looking into it. I never, ever received another word or my samples. I sent an email asking for my shipping feedback. Haven't heard a thing.
Reply from Stone Tile Depot2026-07-13
Dear Customer,
We are very sorry to hear your disappointment with delivery issues. Our Accounting Department is fully refunded the charges back to your account. Again, terribly sorry for the inconvenience we caused.
Best Regards,
JJ
Stone Tile Depot
Hello Gaylord,
Thank you for your sample order. Looking forward to hesring from you soon.
Best Regards,
JJ
Stone Tile Depot
l
lisaz · 5 reviews · Experienced 2026-06-26 ·
★★★★★
had an excellent experience from start…
had an excellent experience from start to finish. The customer service was outstanding—everyone was friendly, professional, and genuinely eager to help. They answered all of my questions, kept me informed throughout the process, and made everything easy and stress-free. It's refreshing to receive such attentive and caring service. Once I placed the order, they escalated the delivery for my tiles. John, and the entire staff have been awesome!
Reply from Stone Tile Depot2026-07-06
Hello Lisa,
Thank you for your business. I(t is our pleasure to work with you.
Best Regards,
JJ
Stone Tile Depot
This was my first experience with Stone Tile Depot and I will definitely be returning!
I was able to order a full size tile to sample which arrived quickly. Matt followed up to make sure I'd received the sample and see if I needed any help.
Great prices with great service!
Reply from Stone Tile Depot2026-06-26
Hello Kerry,
Thank you for your business and see you soon.
Best Regards,
JJ
Stone Tile Depot
D
Dave Krymuza · 1 review · Experienced 2026-06-18 ·
★★★★★
Kathy made the stone selection…
Kathy made the stone selection amazingly easy even after we made. Hangers to the order. Will shop again without hesitation.
Reply from Stone Tile Depot2026-07-06
Hello Dave,
Thank you for doing business with us. We hope we see you
again soon.
Best Regards,
JJ
Stone Tile Depot
M
Mr Robison · 2 reviews · Experienced 2026-06-24 ·
★★★★★
Vast terracotta source
Stone Tile Depot has a great selection of terracotta tile where this material is not prevalent in the Washington, DC area. They are knowledgeable and were helpful in multiple tile projects in my home.
Reply from Stone Tile Depot2026-06-26
Hello Mr. Robison,
Thank you for your business and patience.. We really appreciated.
Best Regards,
JJ
Stone Tile Depot
J
Jane Hole · 2 reviews · Experienced 2026-06-15 ·
★★★★★
Had great experience working with Matt…
Had great experience working with Matt @ Stone Tile Depot. Thanks Matt!
It's our first time ordering from them.
Product came in very well packaged and with NO defects or damage. Thank you!
We use them for our laser engraving business for memorials. It turned out wonderfully!
The only complaint we have is the shipping!
Reply from Stone Tile Depot2026-06-26
Hello Jane,
It has been our pleasure to serve you, and we hope we see you again soon.
Best Regards,
JJ
Stone Tile Depot
