StorageTreasures.com (storagetreasures.com) has a 3.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 68% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Mrs Terri was a pleasure working with!! Super friendly and very knowledgeable!! Would highly recommend!!
Hello Stephanie, We appreciate you sharing your wonderful experience! We are so glad our team was friendly and knowledgeable.
Overall not to bad of a deal I dont like how there can be 12 auctions in one area then 3 hours to go and they cancel all but like 4 or 5 auctions I mean I understand people should have the right to pay off there bill but for f sakes come on there is no way they all run in 3 hours before the auction ends and pay there bill. Kinda feel they could close when bill gets paid not all at once 3 hours before the auctions end.
Hello Travis, Thank you for your review! By law, tenants have the right to pay for their unit anytime before the ends and the winning bidder arrives at the facility. When that happens, the auction must be canceled and the unit is no longer available. Unfortunately, that is something we are not able to control. Good luck with your next auction!
Hello John, We're glad to hear you had a great experience with our service. Thank you for your kind words!
Hello Nancy, We apologize you had that issue. We have reached out the facility regarding the matter getting it resolved. If you further assistance is needed you are more than welcome to contact customer support via live chat or by submitting a request in the help center. Thank you, The StorageTreasures Support Team
Hello Horismann, We really appreciate you being a customer and helping to share the word about us! Thank you for the 5-star review! Thank you, The StorageTreasures Support Team
Hello, I bought a storage on line. I was the high bidder. Auction #1632165. My credit card was declined. I found out today that my credit cards have been compromised. I have been trying to contact Smart Stop Storage. I have received wrong phone numbers. I finally was able to find a phone number for Smart Stop. Their answering system was not able to help me, there was no one to talk too. I'm very frustrated that I can't get any assistance on this at all.
Hello Steve, Thank you for leaving us a review! Please contact our support team for assistance with your payment.
It was a lot Easier and Cheaper to do it online.
Hello Torina, We're glad you found our online process easy and affordable. Thank you for your positive feedback!
Easy to use it’s very straight forward just hassle free
Hello Jeff, We're happy to hear you found our process easy and hassle-free. Thank you for your positive feedback!
Basically very good but would be nice to know in the information if the locker is inside storage or an outside unit. Thanks
Carol, We're glad you enjoyed your experience! We appreciate your feedback regarding locker information and will consider adding more details. Your StorageTreasures Team
Hello David, Thanks for your feedback. I will pass the comment along to our team. The StorageTreasures Team!
Difficult to navigate the automated system. Limited info and choices.
Hello Philip, We appreciate you sharing your experience. We are reviewing our system to improve navigation and options. StorageTreasures Team.
Explained everything very well. Everything was simple.
Hello Davanil, We're glad everything was clear and simple for you! Thank you for your kind words. StorageTreasures Team.
Great site just join the right membership based on how much you buy.
Hello Ralph, We appreciate you taking the time to leave us a 5-star review! We look forward to doing more business with you. Thank you, The StorageTreasures Support Team
Fast and easy. Simple instructions for pickup. Easy to understand invoice
Hello Debra, We're glad to hear your experience was fast and easy. We appreciate your positive feedback on our instructions and invoice. StorageTreasures Team.
I pay the fee then they gave the unit that i won to someone else and now they want refund my money this is the worst auction place I have ever seen
Hello Terry, We apologize you had an issue. As a courtesy 24 hours is given to pay an invoice. If an invoice goes more than 24 hours without payment the process to reach out to other bidders can be started. If that process is started the bidder's account is suspended. An auction you won went 24 hours without payment. If you need further assistance you are more than welcome to contact customer support via live chat or by submitting a request in the help center. Thank you, The StorageTreasures Support Team
This site is a scam. They raise the prices on actions last minutes before the closing time and cancel without any notice of why.
Hello Meriam, Our platform uses a soft close feature, which is designed to give all bidders a fair opportunity to participate. If a bid is placed during the final moments of an auction, the closing time is automatically extended. This prevents "sniping" and ensures that interested bidders have time to respond rather than losing an item due to a last-second bid. Regarding canceled auctions, auctions are only canceled when necessary and for specific reasons, such as item issues, seller requests, listing errors, or other circumstances that prevent the auction from being completed properly. When an auction is canceled, a notification explaining the reason for the cancellation is sent to affected participants.
Great customer service. Very clean facility.
Hello Steve, We are so glad you enjoyed our great service and clean facility! StorageTreasures Team.
The person's i deal with at the locations here in West Virginia, are polite and easy to talk to.
Hello William, Thank you for the great rating. We’re happy to hear you found the facility up to standard and were pleased. Thank you, The StorageTreasures Support Team
Cool, ty...
Hello Joseph, We really appreciate you being a customer and helping to share the word about us! Thank you for the 5-star review! Thank you, The StorageTreasures Support Team
This is my first and last time using storagetreasures.com and I am just frustrated. They charge sky high fees compared to other sites. I was under the impression I had 48 hrs to pay but the storage company is closed on Fridays and only open 3 days a week.
Hello Ashley, We are truly sorry to hear about your frustrating experience with our fees and the storage company's limited hours. We are reviewing our policies to prevent similar issues. StorageTreasures Team.
201 reviews matching