Store Anycubic (store.anycubic.com) has a 4.6 out of 5 rating on OK.one, based on 244 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 35% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the exceptional overall quality of the products and the outstanding dedication of the helpful customer service team. People note that staff members respond rapidly to inquiries, providing clear guidance and promptly sending necessary replacement parts to solve problems. Some reviewers were not happy with frustrating logistical delays, pointing out instances of slow communication, extended waiting times, and receiving incorrect replacement components. A few individuals also mentioned experiencing serious difficulties when trying to track shipments or resolve persistent machine issues with support. Furthermore, some customers described receiving unhelpful template emails that did not resolve their concerns.
Auto-generated from all reviews of this business. For reference only.I had a 3-D printer go haywire and scratch up my build plate. After receiving my email, anycubic didn't only replace the build plate, but also the hotend too, Without Much struggle or questions That is satisfactory customer service. If i've ever seen one, 5 stars. Forget what i said. The sent replacement parts that broke immediately after it got here
After sending the logs to Anycubic regarding an abnormal motor rotation in my Anycubic Ace Pro they promptly are sending a motherboard for the fix. I hope that this is the fix and not a different issue. Haven't received the product yet and it sucks that something is broken and I haven't had the product for 30 days yet. Regardless, good customer service that helped me throughout the process and willing to work with you to help fix problems you have.
My kobra 3 had a z axis issue with it being very stiff and causing the nozzle to hit the print. They were very responsive with getting the issue resolved. The problem was an issue from day 1 of using the printer. I was promised a 1kg filament reimbursement for all my failed prints. I have not received any info on how to claim it. So for now 4 stars.
Good, they resolved all issues quickly.
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