The anycubic has the best customer care
The anycubic has the best customer service they resolved my print head issue very fast
About Store Anycubic
Data updated- Website
- store.anycubic.com
- Category
- Business Services
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 227 reviews
- Replies to negative
- 35% (7/20)
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Is Store Anycubic legit?
Store Anycubic (store.anycubic.com) has a 4.6 out of 5 rating on OK.one, based on 244 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 35% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the exceptional overall quality of the products and the outstanding dedication of the helpful customer service team. People note that staff members respond rapidly to inquiries, providing clear guidance and promptly sending necessary replacement parts to solve problems. Some reviewers were not happy with frustrating logistical delays, pointing out instances of slow communication, extended waiting times, and receiving incorrect replacement components. A few individuals also mentioned experiencing serious difficulties when trying to track shipments or resolve persistent machine issues with support. Furthermore, some customers described receiving unhelpful template emails that did not resolve their concerns.
Auto-generated from all reviews of this business. For reference only.What people say
Customer service is great
Customer service is great! Any and all of my issues have been addressed fast and communication is awesome. I am notified every step of the way. I love my printers and anycubic! For me its anycubic or nothing!
Every printer will have components that…
Every printer will have components that fail - what’s important is the support that’s offered and the support team from Anycubic helped me with everything that has gone wrong.
I had a technical problem.
I had a technical problem. I got quick reply to each of my emails with useful information. In addition I will receive a spare part to finally solve my issue
Great product but more importantly…
Great product but more importantly great customer service. Things go wrong with products, that is inevitable. In my opinion it is how a business deals with this which is most important, in my experience Anycubic have been absolutely first rate here. Quick to respond, polite and professional help, arranged a resolution without any question. Would buy from them again purely based on this interaction
Very positive experience with Anycubic support.
I recently contacted Anycubic support regarding an issue with my Kobra S1 Combo and ACE Pro module. The problem started after an error (11518), and later I encountered another issue (11504) related to the filament detection system. The printer worked in single filament mode, but ACE would not switch modes. After troubleshooting with their support team, they suggested checking the material break detection board — and that turned out to be the root cause. A mechanical part inside the extruder was damaged. I really appreciate how professionally they handled the situation. They quickly acknowledged the issue and arranged shipment of a complete replacement extruder under warranty without unnecessary back-and-forth or delays. Communication was clear, polite, and helpful throughout the entire process. Mistakes or defects can happen with any product, but what truly matters is how a company handles them — and in my case, Anycubic support did a very good job. Thank you for the assistance.
Working great, issues resolved fast
I had an issue, when the ACE Pro started producing weird noise and smell. I identified it as a broken down fan failure and contacted Anycubic support. They were quick to respond and sent out the 2 replacement fans the next day. They arrived 7 days later, I replaced the fan and the ACE Pro is working as new! I have around 700 working hours already done on the printer, this was the first and only issue so far. Definetly recommend to buy!
Support from the technical team is…
Support from the technical team is quick and hassle-free. A photo and a short description were enough. The replacement parts were matched and agreed upon with me. I hope they will be delivered soon.
Bought a S3 max combo and besides some…
Bought a S3 max combo and besides some product initial problems (letter fixed) the printing is very good and they're all support excellente. In the end very satisfied at all.
My experience with Anycubic Support was…
My experience with Anycubic Support was great! They were able to get my printer up and running again! They were really helpful and quick to respond to any questions and concerns!
Kobra S1 - autolevel issue
Finally, the problem with the auto-level was solved after more than a month of struggle. During this time, the level sensor was replaced twice, and a little later, the print head signal cable, the print head PCBA, and the level sensor again. All parts except for one sensor were sent by the support team. I hope this was the first and last major breakdown, and I will finally cross the 1,000-hour printing threshold, which is about 5 hours away. 🙂
Very good and competent support team
Very good and competent support team. Not my first Anycubic printer and with the good quality and good support, also not my last one!
Always quick to help and very quick at…
Always quick to help and very quick at responding!
Kobra s1 is a good product
Kobra s1 is a good product, customer Support helped Immediately as an problem accured.
Outstanding Technical Support
I've been a loyal Anycubic customer for years, and the technical support is the main reason I keep choosing this brand. Their team is incredibly professional, responsive, and knowledgeable - far ahead of any other 3D printer manufacturer I've dealt with. When you contact support, you get real help from people who genuinely know the products inside and out. The level of customer service is exceptional and sets a standard that other companies should aspire to. This is why I continue to invest in Anycubic printers and recommend them to anyone looking for quality products backed by world-class support. Highly recommended!
A circuit board is being shipped
A circuit board had a piece come off of my Ace Pro (filament gone awry within enclosure). I described the issue and included photos of the part. I heard back from tech support within the day. They acknowledged my need for the part and said they would process the claim. A day or two later I received an email stating that the part had shipped and was given a tracking #. So far, so good. I could not have asked for better service. I'm assuming I'll have the part and have it back up and running before long.
took a bad expierence and made it a…
took a bad expierence and made it a little better.
The printer does its job, Excellent customer service
The printer does its job. I encountered a few issues, and support was very quick to find a solution and helped me resolve the issue by sending me replacement parts. Replacement parts take a long time to arrive (Italy), but I still recommend Anycubic products. Excellent after-sales service.
After 3 week i am waiting for part to…
After 3 week i am waiting for part to repair my ace pro amd today i have write to Anycubic and the part is not departed from china... is the third times in one year i wait 3-4 week before i can print with tha Ace Pro... so in one year i cannot print multi-color like 3month because all the problem this Ace pro is a defective unit and nobody of customer service give me the chance to exchange for a good Ace pro... i buy many Anycubic Printer this 2 last years but now i am thinking to stop buying before they change their customer service and warranty... i have to repair and find the part problem by myself... this is not good practice and i cannot refer anybody in the futur if i cannot work with my printer 1/4 on a year on the 1 year waranty...
Reply from Store Anycubic2026-01-31
Thank you for sharing your experience. We’re truly sorry to hear about the inconvenience you’ve faced. After reviewing your case, our technical support team has been actively assisting you since the reported issues occurred. The replacement part you mentioned has already been arranged and is currently in transit, and we expect it to be delivered to you very soon. We want to clarify that throughout this process, our support team has been working to diagnose the issue and provide appropriate solutions in line with the warranty policy. We’re sorry if the waiting time for international shipping has added to your frustration — this is certainly not the experience we want for our customers. Our technical support and customer service teams are fully involved and will continue to assist you until the issue is resolved. We sincerely appreciate your past support of Anycubic products and regret that this situation has affected your confidence in us. Your feedback has been shared internally, as it helps us improve both our products and our service. Thank you for your patience and understanding. — Anycubic Support Team
Quick Response Times
Each time I've had a question or needed help solving a problem, the staff at Anycubic are quick to respond and help me find a solution. This time, my 'Discharge Port Baffle' which is the metal blade inside the poop bin, went missing and I've been unsuccessful trying to find it. They were quick to arrange to send me a new one which is now on the way to my house. I couldn't be happier. You wouldn't think one little piece could cause so much havoc, but it really is that important.
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