Store Anycubic (store.anycubic.com) has a 4.6 out of 5 rating on OK.one, based on 244 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 35% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the exceptional overall quality of the products and the outstanding dedication of the helpful customer service team. People note that staff members respond rapidly to inquiries, providing clear guidance and promptly sending necessary replacement parts to solve problems. Some reviewers were not happy with frustrating logistical delays, pointing out instances of slow communication, extended waiting times, and receiving incorrect replacement components. A few individuals also mentioned experiencing serious difficulties when trying to track shipments or resolve persistent machine issues with support. Furthermore, some customers described receiving unhelpful template emails that did not resolve their concerns.
Auto-generated from all reviews of this business. For reference only.Bought a replacement printhead for my Kobra 3. When it arrived, there was a firmware mis-match. Submitted a trouble ticket, included the troubleshooting already done and the situation that required the replacement print head, and the first communication back was a link to the firmware I needed so I could manually flash the printer. Less than an hour later, I was back up and running
David from support has been nothing but nice and helping, and so quickly also. Thank you very much for this pleasant correspondence!
My ACE Pro Filament Detector for slots 1/2 quit working. I emailed Anycubic customer service and they had a new shipped in a couple of days. It did take a couple of weeks to get to the U.S. from China. it arrived today and I installed it, All is well. Thanks Anycubic for the great customer service.
I ordered a printer begin of the year. I was really excited to get going, but unfortunately there was an issue with 1piece that made the printer unusable for longer prints. The support helped me to figure out the issue and fixed the printer so that I can now print without any issue. They send me replacement pieces that I needed and guided me to find the broken piece. The support was great and so far my prints are great as well.
Worst printer I have ever bought. Has been problematic since I bought it. Constant problem replacing parts and then the service section has a good response rate but after waiting months for a replacement hot bed they send me the wrong one 🤯🤯🤯🤯🤯🤯🤯
Great printers and excellent costumer care. I've bought many Anycubic FDM printers and I'm very satisfied. If you have any problem, they have a great costumer service!
The technician who assisted me was very kind and helpful. He helped me try to resolve the issue, and since it was not possible to fix it through maintenance and the product was still under warranty, he arranged to send me the replacement part so I could replace it.
Exceptional quality of service. Prompt replies and clear communication, solved my issues wonderfully. Replaced my defective build platform and a damaged LCD for no additional cost around 7 months after purchasing.
Have been using anycubic kobra 3 v2 the last 4 months and whenever i had an issue anycubic supported me with no hesitation i have to say support is pretty impressive!! Also the printer is lovely and the filaments i use from them are also the best !
Excellent service from the Anycubic team. They have never left me without answers and have always been helpful in resolving problems. I fell in love with the brand, mainly because of the service I receive from the team.
I placed an order on March 14, for 24‑hour shippin printer. No updates at all until March 18. On March 18, I opened a support ticket — no response. On March 19, I requested order cancellation — again, no response. At that point, I was forced to open a PayPal dispute. On March 20, I finally received a refund via PayPal, not thanks to the store, but only because of PayPal’s intervention. Customer support is completely nonexistent, communication is zero, and shipping promises are not respected. Very disappointing experience — I do not recommend this store at all.
Currently working with my 4th & 5th Anycubic FDM printers, in eight years, and happier than ever! Yes, I've had a few troubles along the way, but Anycubic tech support has always been responsive and helpful, ensuring that all problems were resolved, and Anycubic has always been excellent on providing replacement parts whenever necessary.
I have 2 Anycubic 3d printers and I love both of them and when I have had an issue I contact customer service and I have had no problems they send out replacement parts pretty quickly I would buy from them again
Customer service and support is always above reproach! David and the other members are dedicated to their customers. It does not get any better than this and they are unsurpassed on their motivation to take care of their customers. The product is great and support is always there. You cannot go wrong in trusting the service and product.
Very quick to fix my issue and got me the part i needed quickly.
I had a problem with my printer; it showed an error during startup, so I contacted Anycubic support. I sent them photos and a short video explaining the issue. The support team responded quickly and helped me check the possible causes. After reviewing the information, they sent replacement parts (printhead cable and motherboard) free of charge. The package arrived without any problems, and after replacing the printhead board, the printer is working perfectly again. I really appreciate the professionalism and support from the team at Anycubic. They took the issue seriously and made sure everything was resolved. Very good customer service experience.
Excellent experience, I contacted them to purchase a new front extruder case and a a fan extension cable since the printer was no longer under warranty but they offered to send them to me for free. Can’t ask for better.
Generally great product and after sales. However 3 months warrenty seems too low. That being said you usually get top service.
The customer service is the best I've had. It's what makes or breaks a product. When thing have a moving parts a sensors there will be a few issues sometimes. When that happens it's the customer service that you must rely on to help. They made me feel comfortable when they understood my issue and resolved it.
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