Store Anycubic (store.anycubic.com) has a 4.6 out of 5 rating on OK.one, based on 244 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 35% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the exceptional overall quality of the products and the outstanding dedication of the helpful customer service team. People note that staff members respond rapidly to inquiries, providing clear guidance and promptly sending necessary replacement parts to solve problems. Some reviewers were not happy with frustrating logistical delays, pointing out instances of slow communication, extended waiting times, and receiving incorrect replacement components. A few individuals also mentioned experiencing serious difficulties when trying to track shipments or resolve persistent machine issues with support. Furthermore, some customers described receiving unhelpful template emails that did not resolve their concerns.
Auto-generated from all reviews of this business. For reference only.Been waiting for weeks for a return shipping label and refund, I will need to contact my credit card company to chargeback and Quebec consumer protection office to get my money back.
Hello, We apologize for the late shipment for your order. Could you please provide us with your order number so we can check the order status for you? Best regards, Anycubic support team
warranty process is phenomenal they really look out for their customers!!!!
My experience with Anycubic has been extremely frustrating and unprofessional. I placed my order with a promised shipping date in March. Since then, the date has been repeatedly pushed back (April, then May, and still no confirmed timeline). There is zero reliability in anything they communicate. I have contacted support more than 10 times and every response is the same copy-paste message with updated dates. There is no real support, no accountability, and no effort to resolve the situation. It feels like you are talking to a bot, not a company. What makes this worse is that they continue running promotions, discounts, and marketing campaigns to attract new customers, while existing orders remain unfulfilled. This is completely unacceptable. As a business customer, this has directly affected my work and planning. Delays can happen, but ignoring customers and hiding behind automated replies is not acceptable behavior. At this point, this is not just a delay issue — it is a serious failure in customer service and company management. I strongly advise anyone who depends on reliable delivery and professional support to avoid this company
Top notch service from these folks! Very responsive and helpful information from them.
Wow I am super please with the service that Anycubic provides! Customer service is excellent! Nelson resolved my problem really fast! Thank you Anycubic! I recommend 100%
I just puchased an Anycubic Kobra X and I had an issue with my hot end. They sent me a replacement hot end right away. So far I am very happy with the support I am receiving here.
Great support, very helpful and friendly. Thank you!
The company was very efficient in helping me resolve my printer issues. I'm very satisfied. I recommend Anycubic.
Customer service got back to me in less than the said 24 hours and solved my issue. I’m very happy with the service and results.
great backup service from start customer service happy to help sorted problem quickly
The quickness of the response from the Support Team. I am a beginner and am finding the Kobra S1 Combo a great starter unit. Thanks for the kindness and support.
I’ve had an excellent experience with Anycubic. They generally respond to tickets within 24–48 business hours (keep in mind they operate on China time). Pro tip: Always check your spam folder or log directly into their ticketing portal, as their emails often get flagged. Their support is methodical. They will walk you through troubleshooting steps first, so you need to be prepared to provide clear photos and videos of the issue. Once the problem is identified, they ship replacement parts quickly—usually within a week (unless its out-of-stock). After it leaves the warehouse, the timeline is up to the carrier, which is standard. Most of the negative reviews I see come from people who are either brand new to 3D printing or simply impatient. If you provide clear information and follow their process, they take care of you.
The best service I've ever received. I'm from Brazil, and the service was faster than in my own country. Completely satisfied.
i'm a happy customer of their products, every time i need their support for any reason (from simply questions to troubleshooting requests) they are always available and supportive, totally following you until the issue is solved! their printers are absolutely amazing and really the top tier for price/quality
When my sons printer needed a replacement part, the company was very quick to respond and very helpful in fixing the issue.
The customer service was fantastic. My printer was having issues and the customer service was very helpful. They diagnosed my printer error and sent me replacement parts to make the repairs.
I use my Kobra 3 V2 for my business, so any downtime is a huge problem for me. After a recent firmware update, I got a critical sensor error (Error 10129) due to a broken wire. I contacted support and was assisted by Nelson. I was worried it would take weeks of back-and-forth, but Nelson was incredibly fast and efficient. He quickly analyzed my case and immediately approved a warranty replacement for the entire heated bed. The instructions to provide my shipping details were very clear. I am still waiting for the part to arrive in Brazil, but the customer service experience so far has been perfect. 5 stars for the agility and respect for the customer's time!
I would like to express my appreciation for the Anycubic support team. They truly made an effort to help me and provided a fast and solution‑oriented response to my issue. The communication was friendly, professional, and very supportive throughout the entire process. The team acted quickly and ensured that I received the replacement I needed, which is extremely important for my small business. I am genuinely impressed by their dedication and customer‑focused service.
Customer service is A#1. Fast information with easy to follow guides.
Customer service is excellent. They always know how to resolve my issue and they never hesitate to send me the parts needed FREE of charge.
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