Outstanding Customer Service
Products are very good, with very competitive pricing. Customer Service and Support always respond very quickly, were able to solve all of my issues so far, and on top are really nice!
About Store Anycubic
Data updated- Website
- store.anycubic.com
- Category
- Business Services
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 227 reviews
- Replies to negative
- 35% (7/20)
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Is Store Anycubic legit?
Store Anycubic (store.anycubic.com) has a 4.6 out of 5 rating on OK.one, based on 244 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 35% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the exceptional overall quality of the products and the outstanding dedication of the helpful customer service team. People note that staff members respond rapidly to inquiries, providing clear guidance and promptly sending necessary replacement parts to solve problems. Some reviewers were not happy with frustrating logistical delays, pointing out instances of slow communication, extended waiting times, and receiving incorrect replacement components. A few individuals also mentioned experiencing serious difficulties when trying to track shipments or resolve persistent machine issues with support. Furthermore, some customers described receiving unhelpful template emails that did not resolve their concerns.
Auto-generated from all reviews of this business. For reference only.What people say
"Good customer support
"Good customer support, but initial quality issues" I purchased the Anycubic Photon M7 Pro in January 2026 through the official reseller 3D Jake. Unfortunately, from the very beginning I experienced recurring print failures and quality issues, even using the default Anycubic settings for this machine and resin. I also discovered that resin had seeped inside the resin vat frame, damaging the coating after only 51 hours of use. However, I must say that the Anycubic support team, and David in particular, handled my case in a very professional and responsive manner. They quickly analyzed the situation, acknowledged the defect, and arranged a free replacement resin vat without any hassle. The after-sales service deserves a 5-star rating. I hope the hardware quality will match that level in the future, as I am still considering the Photon P1 Max for my next purchase.
Very satisfy
Very satisfy, they replace quickly the buse in default.
The support team responded very quickly…
The support team responded very quickly and professionally to my report about a clogged print head on my Kobra X printer. They immediately proposed a solution and sent a replacement part under warranty. It’s the first time I’ve experienced such a friendly, fast and effective customer service. I am very satisfied and truly impressed.
I recently bought the Kobra S1 vombo
I recently bought the Kobra S1 vombo, with a bunch of filaments. Had a issue with a part just a few hours printing, so I contacted the support. Very reactive, and after a few mails, they sent me a replacement piece. Few weeks of waiting for the shipping, but what can I say, and i finally received the piece. Follow the wiki, to remound the part correctly, rewire according to instructions and BAM ! Printer as new as it can be :) Satisfied with the quality, the speed and options. From an old Ender 3 to this jewel, a great improvement! Few negative points find: - Need to calibrate all the printer before moving even the bed. Which is not really convenient when you already disassembled the printhead, or if you have an issue with one of the sensors. - Soft TPU can't be used in the ACE (V1), but with the spool holder in the back. Not ideal so we can't use full potential of the drying option whioe printing this material. Otherwise, absolute banger quality/price ! Calera feature, internet connection to launch and check prints all around the world, the slicer is an OrcaSlicer fork but works really great. Thanks Anycubic :)
Excellent and Fast Support
The support was very quick and helpful. They responded kindly and arranged the replacement part smoothly. After installing the part, the issue was fixed and everything is working properly now. I am very satisfied with their excellent support. Thank you very much!
Customer Service
Support is perfect !!!
The customer service has been amazing…
The customer service has been amazing and very supportive. Quick to respond and has taken care of any concerns I have had with any of my printers. I have 4 Anycubic machines, 2-3 Max's, 3v2, and a Kobra X and they have been reliable and Customer Service in the rare occasions I have had a concern has done excellently in taking care of the situation.
Customer service
I w always had a very fast response, friendly and quick to resolve my issues.
nozzle clamp
I nozzle clamp, I emailed anycubic and staff were quick to reply and send me a replacement
Outstanding customer support – even without buying directly from them!
I did not purchase my printer from the Anycubic official shop. Despite this, their support team was incredibly helpful. My printer arrived with a damaged print head housing caused during transport. I contacted Anycubic support and was impressed by how fast and competent they responded. They sent me a replacement housing without any hassle. Just quick, professional help. This is how customer service should work. Highly recommended!
After sales is excellent
After sales is excellent, very helpfull and fast responsive. No complain.
The back and forth emails made the…
The back and forth emails made the process longer, but there was a positive outcome. The only issue that I think should be addressed is the support ticket use. There was information provided on the ticket that I had to repeat after the first contact email.
Very good experience with Anycubic…
Very good experience with Anycubic support. I recently had a serious clogging issue with my new Anycubic Kobra X after a failed print. Even after cleaning the hotend and replacing the nozzle, the printer continued showing error 11518 related to clogging detection. The support team answered quickly, provided detailed troubleshooting instructions and helped me diagnose the issue step by step instead of sending generic replies. After reviewing the problem, they arranged the shipment of a complete ACE GEN2 printhead assembly to repair the printer. The whole process was professional, helpful and efficient. I’m very satisfied with the customer service experience. Thank you Anycubic support team.
Unfulfilled promises
Ordered a pre order , I expected delays they are kinda known for that but the early bird pre order came with 2 rolls of free PLA Then for the first delay they offered $15 credit or 2 more rolls free filament. A little over a month after I got the printer in still going back and forth to 1. When are they shipping filament and 2. Them saying it's only 2 for the delay and won't recognize their own invoice showing 2 free rolls ... So I get it squared away, a week later I'm sent a link with tracking. Info .. It's my original printer tracking , I let them know and they don't see to understand they sent me the link ...and now saying only 2 rolls lol Done !
Reply from Store Anycubic2026-05-22
Hello, Thank you for your feedback. We sincerely apologize for any inconvenience caused by the shipping delay and customer support. Could you please provide us with your order number so we can investigate and follow up? Best regards, Anycubic support team
I recently purchased the Anycubic Kobra…
I recently purchased the Anycubic Kobra S1 Max Combo, and while I initially faced an issue with a damaged display screen on first power-up, I would like to highlight the excellent support experience I received. The printer arrived in Italy in good packaging condition, and I carefully unboxed and installed it following the instructions. Unfortunately, the display showed random lines and was not usable from the start. Despite this inconvenience, the Anycubic support team responded quickly and professionally. I interacted with both technical support and customer service (special thanks to David and Molly). They responded promptly, guided me through troubleshooting, and quickly arranged a replacement screen without hesitation. I also appreciated the helpful guidance, including checking the spam folder, which allowed me to find an important engineer response. Additionally, they prioritized my case to speed up the shipment of the replacement part and provided clear and detailed documentation for the screen replacement. Although I have not yet started printing due to this issue, the way it has been handled gives me strong confidence in Anycubic as a company. Their customer care and responsibility are commendable. I am looking forward to receiving the replacement part and starting my 3D printing journey soon—especially with my daughter. Overall, a very positive support experience.
Part stopped working. Replacement issued
Had a problem with a part that just stopped working. Send customr support an email, they said they would send a replacement part, no questions asked. Fast replies and kind.
New Printer dilemma
Hello I recently received my new Kobra S1 Max. I couldnt believe how big the box was. Unpacking it was a breeze I just followed the box directions and there it was ready to assemble. It was the easiest printer that I ever set up. Basically removed the packing and turned it on. Went through the usual setup procedures and there you have it within 15min I was printing. I came across one problem when I went to print with the slicer it would not allow me to change the type of filament which was a problem. I contacted the anycubic support team and they quickly responded asking for information to help solve the dilemma. Too keep this story short the support team was great but it was something I hadn't done in the slicer software that caused the problem. Once I fixed that I was off too the races the printer is working great and printing is quick and quiet. Thankyou anycubic for making such a wonderful user friendly printer and thankyou support team for being there whenever I need you.
The Anycubic support team has been…*AMAZING*
The Anycubic support team has been amazing with every concern I have! They always reply within a couple days and are always more than happy to send any parts your machine may need! Any concerns I’ve had with both of my printers have been given a quick solution every time! A big shoutout to Nelson also for helping me with other concerns I had that I kept adding to our emails! Thank you all so much, you have a lifetime customer!
I ordered off the official website on…
I ordered off the official website on the 6th of may, I never received any tracking or anything and on the website it still says awaiting shipping so i waiting a few days before contacting support and they are completely non existent still to this day had no replies and my order still says awaiting shipping I’ve tried cancelling my order and still no confirmation or anything DO NOT BUY FROM THIS COMPANY may aswell be a scam at this point
Reply from Store Anycubic2026-05-19
Hello, We sincerely apologize for any inconvenience caused by the shipping delay. Could you please send us your order number so we can check the order status for you? Best regards, Anycubic support team
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