Responses from Support were quick and…
Responses from Support were quick and they showed a good understanding of the issues I was experiencing and how to correct them. Appropriate parts were sent promptly and the issues were easily resolved.
About Store Anycubic
Data updated- Website
- store.anycubic.com
- Category
- Business Services
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 227 reviews
- Replies to negative
- 35% (7/20)
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Is Store Anycubic legit?
Store Anycubic (store.anycubic.com) has a 4.6 out of 5 rating on OK.one, based on 244 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 35% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the exceptional overall quality of the products and the outstanding dedication of the helpful customer service team. People note that staff members respond rapidly to inquiries, providing clear guidance and promptly sending necessary replacement parts to solve problems. Some reviewers were not happy with frustrating logistical delays, pointing out instances of slow communication, extended waiting times, and receiving incorrect replacement components. A few individuals also mentioned experiencing serious difficulties when trying to track shipments or resolve persistent machine issues with support. Furthermore, some customers described receiving unhelpful template emails that did not resolve their concerns.
Auto-generated from all reviews of this business. For reference only.What people say
Problem solved!
The support team helped me solve my problem and sent me the necessary spare parts. I was very satisfied with my interaction with the Anycubic team, as well as with the product itself.
Top Service and very fast shipment
Top Service and very fast shipment. And overall very good printer.
As I have come to expect—excellent…
As I have come to expect—excellent support and quick assistance. Problems are meant to be solved, and this team gets the job done. Thank you very much.
Pre-order Kobra S1 Max… now delivered
I purchased a Pre-order Kobra S1 Max combo back on January 20th, with the estimated delivery 25th to 5th March. When these dates passed I attempted to contact Anycubic by email on 17th March, and go a reply on 27th March with a tracking link was for a German order, not my order for Australia. I replied to this email but never got a reply. On 24th April I got an email from support regarding my ticket not being active for 30 day. I replied to this email regarding my order and have been waiting for a reply. I don't know if they will reply to my input here, but I did see I reply back in March on Trustpilot where they said the delivery schedule had gone back to May, so at the time thought everything was OK. I would expect a reparable company to keep there customers informed directly regarding changes to their expected deliveries. I have purchased pre-order items from other companies and they have always gave direct feedback to any changes with delivery timing and reasons for this. I can except changes as long as I am made aware. From my experience I would not recommend purchasing from the company, unless they can improve their customer relations. The following is an update regarding the above. I did get a reply from Anycubic regarding the new delivery schedule, and was kept up to date with the multiple packages I would be receiving. The only problem I had, was the printer arrived damaged. After contacting Anycubic support, they promptly replied with a link to make a claim via the Seel Worry-Free Purchase. Within a week of receiving the damaged goods, I had a refund deposited in my bank account that covered purchase price of the printer. I couldn't be any happier with Anycubic support regarding this final stage of my purchase. I would just recommend that this level of support should have been given with updates regarding the changed delivery schedule of the pre-order. That's the reason I have changed my one star review to four stars.
Reply from Store Anycubic2026-05-12
Hello, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the delay. Your order for the Kobra S1 Max Combo is currently en route to our Australian warehouse. We will arrange shipment for you as soon as the printer arrives. Thank you for your support and patience. Best regards, Anycubic support team
David was able to identify the problem…
David was able to identify the problem and ship me out replacement parts promptly. Thank you
Excellent technical support
Excellent technical support! I recommend Anycubic to everyone, as they have very high quality standards at affordable prices! Thank you very much!
Tech support has always been very…
Tech support has always been very responsive to my needs. I receive a response to my opening a ticket the next day. Anycubic was my choice after comparing other 3D printers and based on their after the sale service would be again.
Extremely easy for beginners (my opinion)
Since the first print I made, I didn't have a single fail and they all came out wonderfuly! I had a small problem on my side with the printer. Anycubic support team was very fast and helpfull.
i bought the kobra 3 max board broke…
i bought the kobra 3 max board broke went to customer service and david was a huge help gave me some troubleshooting steps and in the end i got a new board sent to my house free of charge customer support was fast always replying within 24 hours helpful and i dont think i could have asked for better support thanks david and thanks anycubic for comeing so far interms of your machines and support and give david a raise man hes earned it
I bought a broken edf printer but the…
I bought a broken edf printer but the customer support was perfect a big thanks to the supporters team. Jan.G
5-star customer service and after-sales…
5-star customer service and after-sales support. Emanuele
AMAZING COMPANY !!
I have had an outstanding experience with this company. Their customer service team went above and beyond to help me find the part I needed. They were friendly, professional, and genuinely cared about ensuring I had a positive experience. I highly recommend them for anyone looking for a company that truly prioritizes its customers. Their 3d printers are amazing !!! As well as their prices for them best out there!!!
Excellent service
Excellent service, attention and solution to problems 10/10 in everything
David was my go to person when I had…
David was my go to person when I had problems with my kobra 3 v2, he was spot on when it came to analyzing my problem. They are sending me a complete print module. I hope to be back to printing in a couple of weeks. Customer service has been outstanding.
I must say I've had some problems with extrusion kit
I must say I've had some problems with my printer; however, their technical support has been consistently helpful and has answered all my questions. They've also sent me replacement parts free of charge. I'm very grateful and would definitely purchase another product from them.
Disappointed
Wow. 7 to 14 days for a replacement part under warranty. That is sad.
screen replacement under warrantyProblem with a brand new
Problem with a brand new, defective screen. The screen was replaced under warranty. Excellent service.
The team went above and beyond to…
The team went above and beyond to resolve my issue. Great customer service.
The support folks are great
The support folks are great. Fast response and clear answers. As usual it was my inexperience. Thanks for the help and clarification.
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