great customer service
I have had a few issues with printers ( some of them my own fault) but honestly the customer service has been great all the time , fast replies and truly helpful with all my tickets
About Store Anycubic
Data updated- Website
- store.anycubic.com
- Category
- Business Services
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 227 reviews
- Replies to negative
- 35% (7/20)
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Is Store Anycubic legit?
Store Anycubic (store.anycubic.com) has a 4.6 out of 5 rating on OK.one, based on 244 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 35% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the exceptional overall quality of the products and the outstanding dedication of the helpful customer service team. People note that staff members respond rapidly to inquiries, providing clear guidance and promptly sending necessary replacement parts to solve problems. Some reviewers were not happy with frustrating logistical delays, pointing out instances of slow communication, extended waiting times, and receiving incorrect replacement components. A few individuals also mentioned experiencing serious difficulties when trying to track shipments or resolve persistent machine issues with support. Furthermore, some customers described receiving unhelpful template emails that did not resolve their concerns.
Auto-generated from all reviews of this business. For reference only.What people say
I contacted Anycubic Support because I…
I contacted Anycubic Support because I was experiencing an issue with my printer. Throughout the entire process, David provided excellent support. He was responsive, patient, and genuinely committed to helping me identify the cause of the problem. He carefully guided me through each troubleshooting step and answered all of my questions. When the issue could not be resolved, they promptly offered to send me a replacement printhead without any hassle. Their communication was professional, friendly, and focused on customer satisfaction from beginning to end. I would like to sincerely thank David and the entire Anycubic Support Team for their outstanding assistance. I am very satisfied with their after-sales service and would confidently recommend both Anycubic products and their customer support.
Outstanding and fast customer support!
I had a technical issue with my Anycubic printer (filament clogging on long prints), and the support team—especially Nelson—was incredibly fast, polite, and professional. After looking at the pictures of the issue, they immediately identified the problem and arranged to ship the necessary replacement parts completely free of charge. Excellent customer service and a very reliable brand. Highly recommended! 5 stars!
The Service was very fast an Great.
Just wanted to say thanks to Anycubic…
Just wanted to say thanks to Anycubic and David in the support team for helping with me a parts issue. Sorted in no time and I could not be happier. Their customer service is part of why I will keep buying Anycubic. Thank you!
Differentiated service! Extremely good!
I was extremely well served by Anycubic's support. My problem was solved in a few weeks, because I live in Brazil, and I have the missing piece. Thank you to everyone at Anycubic!
Seriously, avoid Anycubic!!
I purchased a 3D printer that failed after 2 years, and they claimed the model is discontinued, a two-year-old machine!! Anycubic’s basic commercial warranty is just 1 year, while rival sellers offer much better coverage. Seriously, avoid Anycubic. They literally suggested I buy a replacement motherboard from another site, are they joking? I'm still covered by warranty!! They tried to compensate me with a pathetic 15euro voucher and 2kg of PLA... Anycubic is HORRIBLE!!
Anycubic support is very helpful…
Anycubic support is very helpful resolving issues and get parts to correct pronlems. I am very satisfied with their printers. I will continue to buy their printers and materials. Nelson has helped me on a couple other problems and always answers promptly. Thank you
Incredible support
Incredible support. Always has the solution to my problem and is lovely to deal with!
Love the products and customer service…
Love the products and customer service is amazing!! Quick to help and quick to resolve problems! Will definitely purchase additional machines!
I have two 3D printers from Anycubic…
I have two 3D printers from Anycubic and there are two reasons I will buy a third when the time comes. First is they are cost effective. The second is their customer service. My Kobra S1 prints as good and as fast as any $2k machine out there but after buying it, I can still afford filament. My Vyper at the time had all the features that printers twice it's price had and was a great entry printer. While no printer is perfect the return on value is super high with Anycubic. I judge my purchases based on support as so much of today's manufacturing is mass produced, lemons or defects occur. The question is not if there will be a problem but rather how does the company support it's customers. I can say that while I have had a few hiccups, nothing that would stop me from printing, Anycubic's support has been professional, helpful, and very responsive. Anycubic's customer support is why I will buy another Anycubic printer when the time comes.
Quick support for Ace Pro
I own a Kobra S1 with Ace Pro. One night the Ace Pro stopped working. I contacted the Anycubic support and after some email advices to check some common issues they promised to send a new motherboard (no charge) which arrived in less than 10 days. By help of the excellent wiki the installation of the new motherboard was done quickly. Now everything works fine again!
HAVE PURCHASE 5 PRINTERS FROM HERE
HAVE PURCHASE 5 PRINTERS FROM HERE I SUGGEST WAIT A WHILE TO MAKE SURE ALL THE BUGS A FIRMWARE IS READY BEFORE YOU MAKE A BUY
Good customer service
Helped me with exactly what I needed
Helped me with exactly what I needed. Broke a part of extruder and knew exactly what I need and got it sent away quick.
Reported a problem with my printer did…
Reported a problem with my printer did take a little time to reply but the service was great they assisted me greatly and parts sent promptly
I bought a and kobra x
I bought a and kobra x. They made me wait on it saying that they needed to get quality control right? I waited didn't complain. Got the printer printed 2 and 1/2 Weeks. That thing has been down for a month and a half. Nothing but run around. They keep wanting to ship me parts to replace. It's a brand new printer. I'm not a mechanic or engineer to work on the machine. I feel like they should send me a exchange but yet they just keep trying to send me parts that are not fixing the issue. I quite remember this way back when I bought my first and anycubic kobra which was the original OG. That thing hasn't worked since I basically bought it. I'm just kind of stuck with the OG one. It's just sitting there on my dresser. Collecting dust never got repaired. Just was out of that money. Feels like this is going to be the same thing going on with this kobra. X I don't think I'll ever buy any more products from them. I think I'm just done with 3D printing. They scare me away from it. All of the companies are based out of China and it's nothing but the runaround. Hopefully someone in the US makes a 3D printer so I can go back to 3D printing, but as long as they're manufactured in China I think I'm done
Reply from Store Anycubic2026-06-08
Hello, We are truly sorry to hear about your experience. Our technical support team is currently following up on your case and has already arranged replacement parts based on the troubleshooting results, with the goal of restoring your printer as quickly as possible. We sincerely apologize for the inconvenience and the time you have spent dealing with this issue. Thank you for taking the time to share your experience. We remain committed to assisting you and will continue working with you toward a resolution. Best regards, Anycubic support team
Great and fast response
I had an issue with one of my ACE 2 Pro…
I had an issue with one of my ACE 2 Pro units. I submitted a ticket and within 24 hours received a response that addressed my issue and the parts that I needed were ordered. I have been quite impressed by Anycubics customer service. They stand behind their products and as a result I will continue to recommend their 3D printers.
Excellent costumer service
Great quality! Customer service is excellent, support team is comprehensive and by far the best support team I’ve interacted with.
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