Store Anycubic (store.anycubic.com) has a 4.6 out of 5 rating on OK.one, based on 244 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 35% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the exceptional overall quality of the products and the outstanding dedication of the helpful customer service team. People note that staff members respond rapidly to inquiries, providing clear guidance and promptly sending necessary replacement parts to solve problems. Some reviewers were not happy with frustrating logistical delays, pointing out instances of slow communication, extended waiting times, and receiving incorrect replacement components. A few individuals also mentioned experiencing serious difficulties when trying to track shipments or resolve persistent machine issues with support. Furthermore, some customers described receiving unhelpful template emails that did not resolve their concerns.
Auto-generated from all reviews of this business. For reference only.I’ve been 3d printing for a few years now and All I have to say is I’m highly impressed on the customer service I received after I was having issues. They responded and listened and took care of me like the good ole days! I’ll definitely be a customer for a while! Thanks for being one of the only companies giving actual customer service!
The service center was always fast to respond and quick to ship the party’s needed for my repair.
Had a issue with my new Kobra X and could not fux it. Support team immediately send me a new one. Great after sales support.
Service was very helpful and timely. Overall I'm very pleased with their handling my hardware issues.
This is my 1st 3d printer and have had it a year now and have enjoyed every bit of it! Its been a fun experience and any issue that has come up the customer has been wonderful! I have not had any issues getting answers or the part i need to get back running. In the year ive had it i have almost 5000 hours on it! Pretty impressive in my eyes! Thanks again for all the support!
Customer service and technical support were outstanding !! I got a support ticket, was contacted within 24 hours. after a few short videos sent to them. They determined it was the heating element was faulty. new part was set up for shipping and I am up and running again. shout out to Nelson for his help and prompt handling of the issue.
Quick accurate response without requiring additional information. Problem solved in one day! Problem on my KX was a loose cable connection.
After a small part (spring clip) broke on my Kobra X, Anycubic offered to send me a replacement clip. This was my second time contacting Anycubic support, and both times I received prompt replies and assistance within 24 hours.
Great product and service! Super cheap printers that do exactly what I need them to. Amazing customer service aswell.
I get a really good support from Nelson, regarding a problem with filament clogged inside the hotend. In my case was not possible recover the printer and i'll receive a new hotend component. It was really usefull received steb by step the instruction to try to fix the problem. Now i feel more confident and my knowledge is totally growed.
My lcd screen of my printer was broken with very less hours on the machine. Normally out of warranty but im a AC buyer (more then 10+ printers) the replace the screen free of charge. The customer services is always great! Fast reaction… clear information. Keep up the good work lads!
Anycubic Support has always helped me quickly. They are always friendly and make me feel heard. Thank you Anycubic I couldn't ask for better customer service.
I acquired a used anycubic kobra 2 neo that wasn’t working. The tech staff was quick to respond to my questions and I had it working in a couple of days. Remember, they provided assistance to an out of warranty, third party owner of the unit. Excellent customer service that is rare.
I had an issue with prints and the after purchase department was quick to give step by step directions and then analyze the issue again. When steps did not fix the issue they did not hesitate to replace parts to fix the issue. Thanks Anycubic!
The support team was very helpful and quick to respond; they promptly arranged for a replacement part to be sent, and I am extremely satisfied with the service provided by Anycubic.
once again support came through!!!! even when i got busy the were persistent and we got to the bottom of the problem
I am very pleased with all that the Anycubic website has to offer. The organization of the website makes it easy to find anything that is needed. I also found that the support team is very helpful with specific parts that are not on the website.
Anycubic staff was very quick with the technical support and after 2 emails exchanged they decided to send the necessarry parts for the 3d printer (Kobra X). Hopefully they will arrive soon:)
I had a problem with a new unit (Kobra X) and after two messages with the support center i was informed that the new head unit was already shipped to my address. I am really happy with the customer support and with the 3d printer.
Everyone at Anycubic has always been very helpful and supportive. Quick response times on every email. Thank you to everyone at Anycubic
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