Designed by athletes, for athletes, Strava’s mobile app and website connect millions of runners and cyclists through the sports they love.
Is Strava legit?
Strava (strava.com) has a 1.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Sports and its reputation is poor. 85% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, App, User experience. Last updated 2026-09-01.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Consumers frequently struggle with poor customer service, facing extended response times, locked accounts, and unhelpful automated replies that fail to resolve issues. Many users expressed deep disappointment regarding unexpected login errors and sudden app crashes experienced during routine workouts. People also encounter frustrating subscription renewal problems and extremely difficult cancellation processes within the platform.
However, some customers also noted that the application provides precise movement tracking and smooth core functionality. The minority of people were satisfied with the platform, noting its user-friendly interface, comprehensive options, and overall great features.
Auto-generated from all reviews of this business. For reference only.
2 times that my activity disappears from my page by adding a photo!!!! It's abused! You pay a subscription and you don't get any support for 1 month! It's terrible to charge for non-existent services! Help me !!!
Response in August : We cannot restore the kudos on the activity. It looks like the activity was restored after experiencing the issue, and there is no further troubleshooting I can do to restore the Kudos and comments lost. I apologize for this inconvenience.
Where are the IT specialists at Strava? Where are the developers and database managers?
It's unacceptable to simply respond with “it's not possible” when it's clearly technically possible!
Just look at the star rating that should tell you how crap strava is. It can't make it's mind up if it wants to show segments or not. More often not though. Absolute garbage. It about time these reviews allowed minus stars because that's what most would realistically put.
Android app terrible.
Constantly getting strava server unexpected error, raised a support ticket and got a response of there unable to do anything about it. Now the messaging side of the app won't show and still getting the same error messages. Support is an absolute waste of time and strava owners dont care they just want your money
Just about OK as a fitness app, BUT Strava bought FATMAP (an excellent app for ski touring and mountaineering), and basically shut it down. This act of vandalism may cost lives. There is no replacement yet for Fatmap, so many people have to go back to paper maps and compass.
Absolutely awful
Signed up for the free trial and realised 2 days in is useless for me. I'm now trying for more than a week to cancel and it just wouldn't cancel it.CS absolute ignorance
Avoid it
Straight to the point It’s got a large community which is why it’s popular.
coming back to it after a few years now, there is way too much stuff now behind a paywall.
Absolutely the worst customer service I’ve ever experienced. I submitted a ticket last year to cancel my subscription and request a refund—no response at all. A full year later, they charged me again, and I opened another ticket—still no reply.
It’s honestly unreal that there’s no way to properly contact the company or get support. Completely unacceptable.
It was good when it was initially set up by cycling enthusiasts, but now it’s all about increasing revenue at the expense of road safety. They allow the most ridiculously dangerous anti social segments to be set up on shared pathways with walkers, along sea proms, blind narrow alleys. I started flagging these many times and the person who was creating them for his KOM hunting quest complained and I got barred from flagging any segments. There have been a number of deaths and serious accidents and allowing dangerous segments clearly shows they do not care about cycling safety!
With a previous upgrade and increased subscription cost they were meant to spot KOMs that were clearly done in a car. Never happened, locally there are plenty of silly KOMs clearly done in a car, like 40 mpg averageon a 1 mile 10% hill.
Wish I'd read these reviews before signing up. Subscribed for a year thinking I was paying monthly and could cancel anytime. In fact they took a whole year's cash. After 4 days I realised it wasn't a good app. Tried to get a refund within the 14 day period. Then the nightmare really begins. No humans. Support tickets are ignored. Emails are ignored. This is truly the worst customer service I've ever encountered in 53 years.
App not fit for purpose. Footpaths shown which don’t exist or are over private land so routes are non existent
No customer service
When you eventually find their email address takes an age to respond. I asked for a refund of tge £65 paid. Told to ask Apple for refund instead?? When I emailed back saying my money was paid to STRAVA and they have my money. I was ignored. Sent numerous polite emails but no response.
DO NOT BUY THIS APP.
IT DOESNT WORK
ONCE THEY HAVE YOUR MONEY YOU ARE IGNORED
Well I’ve only been with strava a week and already it’s not showing all my daily activities.
Trying to contact them is a joke, so as so many reviews are saying I’d give this a miss until they get customer support facilities sorted. I think the app popularity is just making money rather than helping its members.
So still on the free trial till May even though I’ve unsubscribed but that’s normal, the app only recognises 1 out of the 3 activities I’ve done again today, it’s making me look idle now
Worst company to every lay foot on this planet, they need to be shut down, they are thieving scum bags that steel peoples money, they are sneaky so be careful with using the app, customer service is shocking, they work with google to con people, they lure you in with a ‘free trial’ and then steal your hard earned cash, they are rude, do not use this terrible app, I would give minus 200 stars if I could, horrible horrible company that ignore your requests and just want your money they don’t care about you at all. Avoid at all costs. Do not sign up to premium or free trials because you will be trapped in a downward spiral of ping pong emails to try and get your money back when you try and get out of the subscription. AVOIDDDDD!!!!!
Strava is the best. It works perfectly for me. I love to be outside and do sport. I'm getting on really well in running. I lost a lot of weight and I feel good. A very big thank you to Strava. 🤗😀
For what it has in terms of social it lacks in actual practical mapping and pre planning routes. Not worth paying for for myself but different strokes for different folks.
Worst app ever. No features work as they are supposed to. Auto pause is hit or miss, you can't plan routes without it taking you miles out of the way when all you have to do is cross a street with a crosswalk, links never work, I could go on and on. Don't waste your time.
Terrible customer service! Got charged randomly for strava premium when I cancelled my membership well over a year ago, (I triple checked it wasn’t an auto-renewal) and when I’ve questioned them, they have just ignored me
Ive tried to give this app the benefit of the doubt when measuring a distance of a run but it is always incorrect.
Most recently it measured a simple 3k run as 750m.
Not good at all.
The app uses quite a bit of battery. And this is particularly annoying when you forget to stop your activity in the app. It slurps up your whole battery over night, causing you to wake up with a dead phone. I would expect that I should not be too difficult to build in an automatic stop function? or a message to remind you that it is still running? or just lower usage of energy.
Downloaded the app. It looks good with all the stats and etc until I tried to set up a cycling route using only bridleway path (traffic free). After over a hour of trying and a couple of youtube videos, I gave up. The app is user-unfriendly. It is simply not designed for ordinary people. May be only for elite runners! Save your money. I did it on googlemap and its free!
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