Designed by athletes, for athletes, Strava’s mobile app and website connect millions of runners and cyclists through the sports they love.
Strava (strava.com) has a 1.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Sports and its reputation is poor. 85% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, App, User experience. Last updated 2026-09-01.
Most reviewers were let down by their experience overall. Consumers frequently struggle with poor customer service, facing extended response times, locked accounts, and unhelpful automated replies that fail to resolve issues. Many users expressed deep disappointment regarding unexpected login errors and sudden app crashes experienced during routine workouts. People also encounter frustrating subscription renewal problems and extremely difficult cancellation processes within the platform. However, some customers also noted that the application provides precise movement tracking and smooth core functionality. The minority of people were satisfied with the platform, noting its user-friendly interface, comprehensive options, and overall great features.
Auto-generated from all reviews of this business. For reference only.Kind of surprised how bad the comments are. I regularly use Strava to record my trail runs and it’s always very useful. Movement tracking is precise, and the app is user-friendly. However, the Strava Clubs functionality doesn’t work well for me… I have trouble seeing who’s in what club.
If you stop paying for your subscription, you'll constantly have trouble making trips. They're constantly being ignored. What a shame!
I tried the app for a month for free. They wanted to keep charging me but with the help of Chat GPT it helped me avoid getting charged. I tracked pickleball, snow shoeing,hiking & walking activities. First, it was terrible for tracking pickleball games. I play 5-7 games and it kept pausing and not recording the complete time. I realized it was better to record in one session if the wait time was no more 5-10 min. On snow shoeing, the app indicate an incorrect mileage as my friend was using All Trails app which was more accurate. On hiking, the same thing happened where GPS would pause. The other bad issue is the app runs down your phone. When you look at the Strava website they show only 5 star rating but when I tried to leave a poor rating they didn’t include it.
Wish i could give stava a 0. Fourth time it does not sync my exercises. Picked up a problem... Yeah problem is strava
Strava sucks!!! ...cancel your sub and dont give them any money, they keep flagging my activities for no valid reason, it is very glitchy doesnt show my heart rate and other activitiesyet i have working heart rate monitor and working multiple gps linked to my devices which works but not on strava. certain people are cheating on the segments and have unhuman like times on the leaderboards, the stats are fake. i got threatened by support in the way of being banned for their glitchy software wrongly flagging my activities even though i clearly mark them properly.
Although most of the reviews here are overwhelmingly negative, I had a very positive experience with Strava’s Support Desk. My account was locked after it was announced that logging in with Facebook would be discontinued. Logging in with Gmail resulted in an empty account. It was impossible to resolve this on my own. After a brief email exchange, I received a clear step-by-step plan explaining how to fix the issue. The result is that I can now access all my data using my Gmail account — absolutely great. If you’re experiencing the same issue, contact them by email. Explain the situation step by step, and I’m convinced they will provide the same proper solution.
I use Garmin for years, downloaded Strava to sync activities but honestly, my experience is very bad. I was logged out from my mobile app, my account locked and I get message: “ You are not authorized to log onto the Strava platform. Please contact our Support team.” . This is utter rubbish and poor design. Also even if I disabled email notifications, I get roughly 10-20 emails per day with their spam messages. Have you guys lost your mind? I would give zero start if I could. Not worth to use, horrible app from category “JUNK”. Please avoid. Thank you for your attention to this matter.
I keep receiving spam from Strava just because I downloaded their app. My email notifications are turned off. I have disabled everything, yet I still keep receiving spam emails from Strava. I contacted customer care, and they said, “Unfortunately, our team is unable to help you with that.” What kind of company doesn’t allow you to unsubscribe from their emails and just keeps sending spam? Horrible
If I could give zero or minus stars, I would I've had numerous legitimate activities flagged by Strava - not done in a vehicle, no GPS error and Strava support have refused to unflag these. I can't even measure myself against other users because Strava keeps flagging my activities. Surely the whole point is to measure fitness and see where we are on leaderboards. I will not be subscribing to such a poor app
Whoever designed this app should be sacked. Spent a whole day trying to connect with my s7 watch and s health app. DOESN'T WORK. Absolutely useless app
Great tool for tracking fitness efforts. The toolset is slowly getting better and better and I really like the new AI generated insights. If you do sports on a regular basis this service and especially the paid subscription is worth its money. It is quite expensive though but the free version is also very comprehensive to start with. I also like the different challenges and the ability to compare my activities with previous ones or others.
No idea what's going on here, the login to the website is simply broken for me. The dialog keeps telling try a new code (to be sent to email address). I would enter the correct code mailed again and again but nothing happens. This is the easiest thing a website should be able to handle, I guess? A welcome email for the successful registration has arrived already but there's no clue on how to contact support, perfect.
Lame that they hid the year in sport review under the premium paywall this year. You can access it by signing up for a free premium trial. That doesn’t make me want to sign up, it makes me start looking for a new app. Nice job shitting on your users Strava.
Truly awful! I’ve gone from loving my Samsung watch to hating it since I have had to link with the Strava app. It is so NOT user-friendly and clearly was devised by some bozo sitting comfortably in an office, rather than the actual world of often sweaty, breathless exercise. Before Strava, one or two simple presses on the screen sufficed, but now I don’t know what the hell I am doing with it. I hate it!
Having used Strava for years they updated the app and wanted me to log in again. No problem? Problem. Needed verification in a device which is not with me. No alternative. Locked out. Thanks a lot Strava.
There is just no customer support. Typical startup who couldn’t care less about customer satisfaction once they get well-known.
in contact with customer service at Strava because of an issue. The my never replied
Needed help with login into my account, reached out to Customer Service who have been sending me automated emails, no one actually looked into my issue, they couldn't care less, so disappointed to see how this company evolved from good to unacceptable
Customer support is appalling. Very difficult to transfer from Strava to another app. Heatmaps are good, but the maps are inaccurate, wrong road names and some roads stop for no reason, making route plotting difficult.
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