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Beauty & Well-being

Subellahair

256 reviews

4.4256 reviews
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About Subellahair

Data updated
Website
subellahair.com
Category
Beauty & Well-being
Location
China
Status
Unclaimed
Last 12 months
113 reviews
Replies to negative
0% (0/34)
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Is Subellahair legit?

Subellahair (subellahair.com) has a 4.4 out of 5 rating on OK.one, based on 256 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 86% of reviews are 4 stars or higher and 11% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-10-25.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that the hair is consistently soft, full, lightweight, and feels wonderfully natural during everyday wear. People also appreciate the helpful customer support team, who always respond quickly to inquiries, alongside fast shipping times and beautifully packaged orders. Some reviewers were not happy with the overall longevity, mentioning that the hair became dry, tangled, matted, or shed heavily after washing. A few consumers also encountered unexpected delivery delays or experienced major challenges when trying to contact support for assistance.

Auto-generated from all reviews of this business. For reference only.

What people say

I received my first-ever wig and…

I received my first-ever wig and absolutely loved it. I had been wanting to buy a platinum blonde wig for years, but didn't know where to buy it and couldn't justify the purchase. Finally, I got the chance when I was invited to a bachelorette party and they wanted to wear wigs out on the town. I did not want a cheap wig on my head and decided I'd invest in a great quality one! Subella was a fantastic option! Not only do they have a wonderful collection, but their customer service is also superb. I can't wait to make another purchase!

SCAM!!!

I don't know how this company has any good reviews!!! I placed an order 2 weeks ago!! No updates passed the confirmation email. Then they send me an email for a review of an order I never received, in Japanese!!! I had to do AI search to see it was a review. I figure since it was tracked through Shop, it was legit. Sent two email inquiring about my order. It's been a week and no response. I look on shop app today and my order is no longer there. I did tell them to refund my money in second email and I will spend elsewhere; however, I haven't even received a cancelation email for my refund!!! This is a horrible company!!!

You don’t have to do anything

I’m so happy I bought this wig. I was so scared that I won’t be able to make it look natural on my head, but it was so easy to put on and I didn’t have to do anything to it. This wig is absolutely beautiful and the hair is good quality. I will be purchasing it again. I’ve gotten so many compliments

Ships fast with fedex and comes duty free

I love love the wig I just received, it's my second purchase from them. They shipped the wig fast and it arrived from fedex with no duty or tarrif fees. I purchased the new 300% density curly wig with 4c edges and it was actually 300%! It was the wig that was pictured. No big knots and crazy shedding or smell. They send you free gifts too! I've dealt with customer service in the past and they're so helpful and kind. They're on Tiktok you can watch the process it's so cool!

I have had many wigs but none of my…

I have had many wigs but none of my units wigs could come close to this one, I LOVE THE snug fit, small cap size, skin like HD lace, and texture of hair is so soft bouncy moves with me. Best purchase I have made I’m definitely gonna to buy more in bulk as I will forever need them because of medical reasons. I love this WIG!!!

not the wig I ordered

Great hair out of the box however I ordered a body wave and I think this is more like a water wave and nothing like the picture. I saw other people upload pictures that looked like the right wig and others looked different. The hair texture was supposed to be yaki straight but this is more Brazilian texture. They probably just sent anything tbh.

Amazing first experience. Great Hair

My first time shopping with Subella Hair and I had a great experience. I really appreciate their customer service. It’s easy to communicate with them and they reached out to make sure I was satisfied. My hair was excellent quality for the price. I got so many compliments and inquiries on where I got my hair from. I can’t wait to order my next wig from them.

The wig I received vs the wig ordered...

The wig I received arrived in a decent timeframe, actually quicker than I expected. I had ordered a 360 lace wig, similar to the one I saw on the website, allowing me to put my hair in a ponytail. My best friend was getting married, and she wanted a specific look for the bridesmaids. However, the wig I received only had lace at the front, with a small piece of lace, quite different from what was advertised on the website. Because there was no lace in the back, I couldn’t wear it up as planned. The hair quality looks natural, so I made it work. So therefore I would give Subella another shot despite everything.

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