SUGARGOO focuses on creating a comprehensive cross-border e-commerce shopping guide and service platform for individuals and business merchants.SUGARGOO's business includes providing services such as commodity warehousing and delivery for individual users and establish a one-stop service system covering procurement, warehousing, logistics, consolidation, technical support, and marketing promotion for cross-border sellers. Build a multilingual customer service team and AI intelligent customer service system to provide customers with 7*24 hours of uninterrupted service.SUGARGOO provides cross-border commercial services for overseas individual consumers and small and medium-sized business merchants all over the world through the Internet, including: Chinese commodity supply chain services, Chinese commodity procurement services, domestic and international after-sales services, commodity quality inspection services, and personalized packaging services for warehouses , international logistics and transportation services and other one-stop full-process e-commerce comprehensive services.SUGARGOO creates a one-stop service system for small and medium-sized commercial customers around the world at a low cost through the Internet, covering cross-border e-commerce services such as procurement, warehousing, logistics, consolidation, supply chain, technical support, and marketing promotion. SUGARGOO aims to start from "FROM CHINA TO GLOBAL" , let global users experience the charm of "Made in China", and gradually expand to "FROM CHINA TO GLOBAL"!
Written by the business, not verified by us.SUGARGOO (sugargoo.com) has a 3.6 out of 5 rating on OK.one, based on 414 user reviews collected here. It is listed under Business Services and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 92% of negative reviews; 35 of them were added in the last 12 months. Last updated 2026-10-24.
honestly great, there are some brand limits but it’s not the end of the world, qc photos improved recently, they are very quick with purchases and shipping. I’m satisfied, the only thing i’m missing is a feature to favourite a shop not only products.
Thank you for your feedback! We're glad you're satisfied and will consider your suggestion for a shop-favorite feature!
Trustworthy Shipping agent, although lots of restrictions you won’t find a better agent for reliability, always my go to agent for non restricted items.
Thank you for your trust! We're glad to be your go-to agent for reliable shipping!
Everything was great for me, starting from the service and the customer support, they are really helpful to customers. Highly recommended really
Thank you for the high recommendation! We're glad you had a great experience!
Thank you for your feedback! Our top priority is safety of all the goods with us at the warehouse and we will do the best we can.
Thank you! We're glad you noticed our quick replies!
9 full days from the buy button to doorstep. Incredible time and definitely my new go to agent.
Thank you! We’re thrilled to be your new go-to agent!
They Brang my stuff fast
Thank you! We’re happy to hear your items arrived quickly!
Thank you! We're glad you had a positive experience with our returns and service!
they are trustworthy and pack parcels well. they are the best
Thank you for your trust! We’re glad you’re satisfied with our service!
Thank you! We're honored to be your choice!
Very great agent, fast and reliable, shipping prices are debatable
Thank you for your feedback! We're glad you found us fast and reliable. We'll keep working on our shipping prices!
great great great great great great great great great great great great great great great
Thank you for the enthusiasm! We're glad you’re happy!
ordered shoes and sugargoo got my postcode wrong and now i can’t track my shipment and it says they have been shipped but given no update on where they are
We’re sorry for the inconvenience. You mentioned that, we got your postcode wrong, how did that happen? Because when you ship out a package from us, you need to type in all the details, including the postcode. About the package, we will send you an email in 24 hours. Please don't hesitate to reply back if you still need assistance. And you can also offer us more details about the postcode got wrong. Thanks and you have a wonderful day!
i haven’t got my package its been 47 days
We apologize for the delay. We will send you an email in 24 hours. Don't hesitate to reply back so that we can help you out as much as we can. Thanks and looking forward to your reply.
Miore than 2 weeks to send a parcel, when other times they send it immediately
We apologize for the delay. What's the parcel number? We will send you an email in 24hours. If you need any help, don't hesitate to reply back. Thanks a lot and you have a great day.
Thank you! We're thrilled you think so!
I like Sugargoo and I’m not far from loving it, however there are a few things I am not happy with. The first few things I have bought seemed perfect, had good time for shipping, the 2nd shipment I had had 2 jackets. One didn’t have photos of the details of the item and had a spelling mistake when I received it👎 another one was missing a logo when looking at photos it did have it. Other than that the quality has been great and customer service also pretty good
Sorry to hear this. We will send you an email in 24 hours. Please kindly reply back and let us know more details, including but not limited to the order numbers of both jackets and what it should look like. We will check if it's our QC photos not clear enough. Just to let you know, all the items you bought are from 3rd party platform sellers and the quality is totally beyond our control. So in your case, what we can do is to check if the QC photos can be further improved so that you can realize any issue before an item is shipped from us. Please remember to reply back to the emails from us. Thanks and you have a great day.
Thank you! We appreciate your feedback!
People always attend me good, very nice and successful ^^
We are pleased to know that you like our service. It means a lot to us. We know that what we are doing is the right thing now. We will work hard to bring our service to the next level!
Thanks! We can be better. We will spare no effort improving our APP.
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