SUGARGOO focuses on creating a comprehensive cross-border e-commerce shopping guide and service platform for individuals and business merchants.SUGARGOO's business includes providing services such as commodity warehousing and delivery for individual users and establish a one-stop service system covering procurement, warehousing, logistics, consolidation, technical support, and marketing promotion for cross-border sellers. Build a multilingual customer service team and AI intelligent customer service system to provide customers with 7*24 hours of uninterrupted service.SUGARGOO provides cross-border commercial services for overseas individual consumers and small and medium-sized business merchants all over the world through the Internet, including: Chinese commodity supply chain services, Chinese commodity procurement services, domestic and international after-sales services, commodity quality inspection services, and personalized packaging services for warehouses , international logistics and transportation services and other one-stop full-process e-commerce comprehensive services.SUGARGOO creates a one-stop service system for small and medium-sized commercial customers around the world at a low cost through the Internet, covering cross-border e-commerce services such as procurement, warehousing, logistics, consolidation, supply chain, technical support, and marketing promotion. SUGARGOO aims to start from "FROM CHINA TO GLOBAL" , let global users experience the charm of "Made in China", and gradually expand to "FROM CHINA TO GLOBAL"!
Written by the business, not verified by us.SUGARGOO (sugargoo.com) has a 3.6 out of 5 rating on OK.one, based on 414 user reviews collected here. It is listed under Business Services and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 92% of negative reviews; 35 of them were added in the last 12 months. Last updated 2026-10-24.
Best agent by a country mile. Only thing that would make it better would be brands back again but honnestly can't fault them 1700155
Thank you for the comment and understanding. We will spare no effort improving our service further.
You must entrust sugargoon and thrust sugargoon
Thanks. If you may have any questions or need a hand, don't hesitate to get back to us at any time. And you have a great day!
New interface is awful, but works
Sorry to hear that you don't like the new interface. Don't hesitate to contact us if you have any suggestions. Looking forward to your messages.
perfect shipping time and customer service
We really appreciate it! We will do as much as we can to further enhance the customer service.
Sorry to hear this. We just escalated your case and we will send you an Email in 24 hours. Please keep an eye on your mailbox and get back to us as soon as you can. Thanks and you have a great day
Its all good but the items labeled with risk that you cant buy its the only annoying thing otherwise everything is great specially agents and services
Okay, thanks a lot for the comment. Our priority is the safety of all the goods with us at the packing center. And thanks a lot for your understanding
Sorry to hear that you find the price a little bit high. I guess you are referring to the shipping from China to your place right? Actually it's quite competitive already, however we will still forward this to the management team and do as much as we can
My package was delivered earlier than estimated date and I love when that happens.
Wow, that sounds wonderful! We are pleased to know this. Don't hesitate to reach out whenever you need a hand or may have a question. You have a great day.
Trustworthy website, quick shipping and excellent customer service.
Thanks for the comment. We really appreciate it. We will do our best to enhance the customer experience further.
Amaing agent and shipping was way shorter then expected, got all items wanted high quality.
Great! We are happy to hear this from you. If there is anything we can help you with, don't hesitate to get back to us. And you have a great day.
Great agent, even if there's some brands restrictions, you can still buy all you need from them. Great QC Pictures, fast delivering (both to house and warehouse) Got my package in only 8 days to france.
Thanks. We are glad to know that you like our service. If there is anything we can help you with, don't hesitate to reach out.
They are always the best! -Reliable -Amazing Customer Service -Very user friendly site The list can go on forever
Thanks a lot. We really appreciate this lovely comment. If there is anything we can help you with, don't hesitate to reach out. We are just a few clicks away.
Great agent , fastest for buying and getting processed however the insurance prices are way to high and shipping is super expensive
Sorry that you find the insurance and shipping high. Actually the shipping price from us is quite competitive. It may because that it's a long way from China to your country, thus it's a little bit more than you expected. We will still forward this to the team in charge of this part and do our best to get better price for you all. Thanks and you have a great day.
everything is great except not being able to buy some brands but I understand why so its not a big problem. I will use sugargoo forever
Thanks for the comment and your understanding. If there is anything we can help you with or you may have any questions, reach out at any time. Everyone of us from SUGARGOO is willing to give you a hand.
Very Reliable
Thank you for the comment. It's great to know that you like our service.
Thanks! Means a lot to us.
Communication was clear and effective and order came as expected however delivery time took longer than anticipated
Thanks a lot for the feedback and sorry to hear that the delivery time took longer than anticipated. That can happen, as there are a lot of factors which can affect the shipment itself.
Everything was easy but just wondering how to put a shipping address on my order as it never asked
After you place an order with us the products will be shipped to our packing center and then when you are ready you can ship a few items in one package from our packing center to your place. That is when you will need to put in your shipping address. Please don't hesitate to get back to us if you have any other questions and you have a great day!
completely crap shipping hasn’t even come yet and there not doing anything about it i suggest shipping else where
Sorry to hear this. You shipped a package on 21st July and then another one on 22nd July. I guess that you are waiting for both? You will try to check the status for you and will send you an email in 24 hours.
i ordered like 3 months ago. then you had problems with the shipping and returned the parcel and now i shipped it again. All this took wayy to long. Otherwise everytging was good.
Sorry to hear this experience. It can happen that sometimes a package gets returned as it didn't pass the customs. I just checked it in our system and the package is in transit. Hopefully you can get it soon. If you need further hep, don't hesitate to reach out. We are just a few clicks away, ready to help.
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