SUGARGOO focuses on creating a comprehensive cross-border e-commerce shopping guide and service platform for individuals and business merchants.SUGARGOO's business includes providing services such as commodity warehousing and delivery for individual users and establish a one-stop service system covering procurement, warehousing, logistics, consolidation, technical support, and marketing promotion for cross-border sellers. Build a multilingual customer service team and AI intelligent customer service system to provide customers with 7*24 hours of uninterrupted service.SUGARGOO provides cross-border commercial services for overseas individual consumers and small and medium-sized business merchants all over the world through the Internet, including: Chinese commodity supply chain services, Chinese commodity procurement services, domestic and international after-sales services, commodity quality inspection services, and personalized packaging services for warehouses , international logistics and transportation services and other one-stop full-process e-commerce comprehensive services.SUGARGOO creates a one-stop service system for small and medium-sized commercial customers around the world at a low cost through the Internet, covering cross-border e-commerce services such as procurement, warehousing, logistics, consolidation, supply chain, technical support, and marketing promotion. SUGARGOO aims to start from "FROM CHINA TO GLOBAL" , let global users experience the charm of "Made in China", and gradually expand to "FROM CHINA TO GLOBAL"!
Written by the business, not verified by us.SUGARGOO (sugargoo.com) has a 3.6 out of 5 rating on OK.one, based on 414 user reviews collected here. It is listed under Business Services and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 92% of negative reviews; 35 of them were added in the last 12 months. Last updated 2026-10-24.
best agent, but what a pity that it has banned items
Sorry for the inconvenience that we are not able to offer you service for those items. Our priority is the safety of all items with us at the packing center. Thanks a lot for your understanding. Whenever you may need a hand, don't hesitate to reach out to us. And you have a great day!
Everything is top notch. Really good services but the delivery needs abit of work. Otherwise everything else is amazing
Thanks for the comment. About the delivery needs a bit of work, you mean the shipping time, right? We will do our best to improve this. And don't hesitate to contact us whenever you need help. You are always welcome!
I waited too much and I payed the ship for nothing because I had to pay twice.
Sorry to hear this. Do you mean that you needed to pay twice for a package or? We cannot get it from this comment. In this case, we will send you an email in 24hours. Please remember to reply back to that email and offer us the additional details so that we can better assist you. Thanks a lot and you have a wonderful day!
Good stuff cheapish shipping some items I cant get return
Thank you for the feedback! We're glad to hear that you've been finding good value with our products and shipping options. And I see that you mentioned there are some items you can't get returned. Could you contact us and let us know a bit more about that? It can happen that sometimes a seller doesn't accept a return, or in other case, they don't accept it when it's outside of the return window.
Sugargoo is the best!! The workers are so attentive and careful with the products :)
Thank you for the comment. We always want to enhance our customer experience. It's great to know that you find our service good. Don't hesitate to reach out at any time when you need a hand.
You taking to long to get back the withdrawal, why and also let the sneakers back
Sorry to hear this. Have you received the money? Our team will send you an email in 24 hours. If you still need any assistance, don't hesitate to reply to that email. Thanks a lot. About the sneaker, we may not be able to do this. Our priority is the safety of all customers' goods with us. Thanks a lot for your understanding.
I payed for the item and shipping, then it says to choose a category or whatever and makes me pay 30-80 dollars for shipping. 🤦🏽♂️
Sorry to hear that you are not happy with our service. Actually international shipping can be more than what you expected sometimes. And here are a few tips to save on the shipping cost. 1. Check if you have a coupon which is applicable for a package 2. Ship multiple items in a package because usually the first weight cost is a little bit more than the continued weight cost. 3. Find a balance between the cost and shipping time. Usually the faster the more expensive. If you need any assistance, don't hesitate to reach out to us. Thanks.
Shipping faster than other agents really great quality stuff
Great! Thanks a lot for the comment and you have a great day.
Thanks! This means a lot to us. We really appreciate it.
It does it’s job well, BUT have on live video your unboxing.
Thanks for the comment. It is recommended to record a video when the package arrives just in case a customer doesn't get everything he ships from us in that package. Things like this doesn't happen a lot, but with the video it is much simpler. If you may need any help, don't hesitate to reach out! It's our honor to serve you. And you have a wonderful day.
Simpler, faster and more reliable than the competitors. The customer service answers questions and I have always received my products
Wow! This is great! Your comment motivates us to overcome any challenges in our efforts to provide excellent service to you all. We will definitely do as much as we can to improve our service.
came on time and everything was in perfect condition
Great! We are more than pleased to hear this and can't wait to serve you again.
Thanks! We really appreciate it.
Great experience, fast service, good prices, cheap shipping fees, and good support service!
We are pleased to know that you find our service good. Thanks a lot for the comment and you have a wonderful day!
Thank you for the feedback on your recent experience with us. We're glad to hear that the shipping was fast and everything went well. If there's anything else we can ever do to enhance your experience, please don't hesitate to reach out. Thank you again, and we look forward to serving you again in the future.
Thanks a lot. We really appreciate your positive comment. And you have a wonderful day!!
Friendly interface and good customer support
Thanks a lot for the comment! If you need any help, or have a suggestion to make our service more user friendly, don't hesitate to contact us at any time.
I have bought from this store for 2 years
Thanks a lot for your support! We will keep on working hard to improve our service.
It's great to know that you find our service easy to use. It's our honor to serve you. If there is anything we can help you with, don't hesitate to contact us.
Purchases are always fast and the workers are really nice. The packaging is safe too😊 Thank you~
Great! We are pleased to hear this from you. We will work hard to bring our customer service to the next level!
414 reviews matching
Kakobuy
Superbuy Shopping
Mulebuy
CSSBuy
CNFans
JoyaGoo
Lovegobuy
DHgate