Sun & Ski Sports

Sun & Ski Sends Used Pair Sneakers & Claims They “Can’t Guarantee An Untouched Pair”

Bought new on cloud sneakers and they sent me a used pair. Customer service claimed these shoes were simply tried on in store and stated “we cannot guarantee an untouched pair”. The shoes had dirt and dirt water stains on the bottom, not to mention quite creased all along the outer bottom area. They did send a return label, but customer service is odd to deal with. Not worth the hassle if you want the new shoes you actually paid for since Sun & Ski stated they can’t guarantee an untouched pair after sending clearly used sneakers. Oh and the sneakers took 2 weeks to get from texas to the east coast. Can’t speak on their other items, but better off buying shoes elsewhere if that’s how they feel about sending used sneakers.

Leo JaramilloEcuador · 1 review · Experienced 2024-01-30 · Posted 2024-02-06

I´m so happy I found this store!

I´m so happy I found sun and ski, these guys are amazing. The interface is a bit basic, but the prices are unbeatable. I was looking for a pair of Tecnica shoes, which I couldn´t find anywhere else in the color I wanted. When I made the purchase I was a bit afraid; it was the first time I had purchased from them and there were not many reviews available. The day after I placed my order, I received an e-mail from customer service, updating me on it. Customer service would reply immediately to all my e-mails and they were always super nice. I received my order in a timely manner and the shoes are amazing!!! I ended up buying more items from them, and I will definitively buy from them again. I highly recommend this store

Anthony WardUnited States · 1 review · Experienced 2023-12-07 · Posted 2024-01-08

Best Customer Service Experience on the Planet

I'm so very thankful that I stumbled upon Sun & Ski Sports! I recently made my 2nd major bike purchase this year. Jake, Tova and the rest of the Bike dept.'s staff were exceptional! Jake, Manager, provides the absolute best customer service/experience on the planet. This guy needs to be cloned and distributed to every retail establishment throughout the world. He's extremely knowledgeable, a great listener, and has been in the business for a long time. His outstanding professionalism has definitely rubbed off on his staff. I didn't mine driving 50 minutes away from home and passing numerous speciality bike shops in order to make my purchases with Jake. Sun & Ski sell both of the brands that I'm most interested in (Cannonade & Cervelo). This means that as long as I'm in anything bike related, I will be traveling there to make my purchases. Jake and his staff are the Gold-standard/Ritz-Carlton of providing outstanding customer service!!!!!!

I paid $30 to return bindings THEY gave…

I paid $30 to return bindings THEY gave me incorrect details on; REFUSED me a free return shipping label AND didn't refund me the full amount. I've seen better customer service grow out of the side of a barn--LONG wait times & answers that sound like its a bot (unhelpful, non-human, nonsensical). We are a family of avid outdoorsy people, and Sun & Ski just LOST CUSTOMERS FOR GOOD. I've been dealing with Evo and Tactics... BOTH of which will give you the experience you want when buying gear online. Don't waste your time and money with this joke.

Excellent customer service

Excellent customer service. Fast shipping

It was great!

Fast Shipment and had the lowest price…

Fast Shipment and had the lowest price I found online for my Hoka Bondi x.

Easy shopping of quality products.

Just a great experience!!

The ease of using the website and finding what I was looking for. The extra 10% off for signing up for emails and the free shipping made this a great experience. Customer service was excellent and supportive while FedEx had an issue with my delivery. After I contacted customer service FedEx seemed to get in gear and they delivered my package the next day. I am very happy!

Perfect

Ordered online. Item was perfect and was at my house in 2 days.

Impeccable Bike team Service!

We had to go back twice within a week for bike returns for our 10-year old, who apparently was at the cusp of a 24” and adult (XS) 27.5” bike. While we’d expected the bike team to be annoyed with seeing us a 3rd time in a week, they were fully understanding AND even suggested we let our little one ride the 3rd (and final bike) outside for a while to assure this was “the one”. We are forever customers!

ZeusUnited States · 1 review · Verified · Experienced 2023-08-13 · Posted 2023-08-23

Amazing experience purchasing a bike

This was my first time making a purchase from sun&ski, and I can't be happier with how everything turned out. I bought a marin bobcat 3, which I found at a great deal. Everything went seamlessly with the online purchase, and within 9 days I was the proud new owner of a fantastic bike. Worth mentioning, I live in Oregon. So to get a bike from Texas in 9 days; well, 7 or 8 days really, because I initiated the purchase on a Saturday(8/13), and i believe it would've been well after business hours due to the timezone difference. They called me the following Monday morning, I assume because they are closed Sundays, to confirm the purchase and by 3pm the next Monday(8/21) my bike was delivered to my doorstep, in pristine condition via FedEx. Everything on the bike was exactly as described on the website. No surprise substitute components. The bike was packed very well, with foam tubing wrapped & taped around every piece, fork to chain stays, that may have been exposed to any bumps along the way. The bike came at least 85-90% complete. The only assembly necessary was installing the front wheel of course, pedals, and seat+post. Other than some expected, minor derailleur tuning, the bike rode perfectly on its maiden voyage of about 4-5 miles. I hope i expressed well enough how impressed I am with the level of customer service provided for an online purchase made several states away. This was the first large item purchase I have made online and thanks to sun&ski, it may not be the last. Keep doin what y'all are doin, it's definitely working!

Sun and Ski Katy review.

Sun and Ski Katy review. Mistakes, Second Chances and Redemption I started to look for a new road bike shortly after purchasing a new specialized Allez in December of 2022 due to my growing desire of riding and wanting to upgrade to a higher specification bike. I looked at the new specialized SL8 which was extremely nice but due to budget constraints and availability I did not upgrade. Our family went to Sun and Ski sports for my son to get some items for college. While there, I spoke to Kyle in the bike shop who gave me information about the value of my current bike value in addition to information on a new Cannondale Supersix (on sale and in stock in my size) road bike with higher specifications than my Allez. After being informed about both bikes I decided to purchase the Cannondale and trade in my current Specialized Allez. This is where the mistake of not honoring the deal occurred the next day as promised. After correspondence with Sun and Ski customer service, I was immediately contacted by the Katy Mills store manager (Mandy Abrego) concerning my deal that was not honored. Everyone deserves a second chance and this is where I was amazed by the genuine caring and concern about my agreement that had gone wrong. The next day I visited the Sun and Ski Katy Mills location and was greeted by Mandy and Assistant store manager (Caris Williams). First I was offered an apology for not being offered the deal that was originally agreed upon. Then I was offered the original deal as well as accessories and further discounts. Both Mandy and Caris spent ample amount of time with me over a several day period making sure that I was completely satisfied! This turned into the best bike buying experience I’ve ever had. I’ve purchase a lot of bikes and new bike day is always great but this day was even better! The buying experience that I experienced at Sun and Ski Katy Mills location from Mandy, Caris and Aidan Ligorria (bike shop technician) was second to none. Aidan spent a-lot of time micro tuning my electronic rear/front derailleur and crank set perfectly. He also spent time and effort researching which tubeless tires and clip pedals would match my bike. He is super knowledgeable and was very informative and professional. I was able to test ride my new bike twice, never felt pressured to purchase and given ample time to make my decision that I felt comfortable with. This process took an additional week due to my son moving to and starting at a University out of state. Situations similar to mine probably occur more than customers realize and unfortunately most of the time nothing is done to correct them. However in my case with the quick response from customer service and management team at the Katy location, apologies for the event that took place and some extra compensation, did turn my dissatisfaction into complete redemption. I am extremely happy with my new Cannondale SuperSix Evo3 bike. I will continue to be a loyal Sun and Ski customer and recommend all of my family and friends to shop at Sun and Ski due to great employees like Mandy, Caris and Aidan.

I ordered 2 $119 coolers

I ordered 2 $119 coolers. One arrived intact and in good condition. The other was boxed differently and arrived beat up and heavily scratched. Looks like the box came open during handling by FedEx and was retaped closed.

Stupid website wasn't accurate

Stupid website wasn't accurate. I ordered and paid for something and then they sent me an email saying it was out of stock.

Great product variety

Great product variety, great response.

Marcus DykesUnited States · 2 reviews · Verified · Experienced 2023-08-13 · Posted 2023-08-23

Selection and price.

Good selection. Best price I found online. Easy checkout and fast delivery. Highly recommend.

Great products and shipping on time

Got it on time, great price and quality.

Quick shipping and great communication…

Quick shipping and great email communicating throughout the ordering and delivery process.

TooSmall - I sent a review earlier

I sent a review earlier, but again, the Patagonia shirt was too small. Ive purchased Patagonia gear since the Iron Works store, wore out and replaced PAT stuff for more than 20 years, and have a dozen or more here at home today, and never have I had any "size" problems, until this shirt. I can only ask; what happened? When I got this order I threw away packaging and labels, and when I squeezed into it, realized it was too small, and now I guess I have just another item for a small friend or for GoodWill Ent. What happened?