Very easy to process even outside the…
Very easy to process even outside the country and bad wiffi
About Super.com
Data updated- Website
- super.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 278 reviews
- Replies to negative
- 51% (26/51)
Do you own Super.com? Claim this profile for free and start replying to reviews.
Is Super.com legit?
Super.com (super.com) has a 4.1 out of 5 rating on OK.one, based on 278 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 78% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 51% of negative reviews. Last updated 2026-08-10.
What people say
Park hotel chanti was five star
Park hotel chanti was five star, had a great stay.
Good and easy
Easy to go through booking
It was quick
It was quick, was the cheapest option and affordable despite being a last minute booking. It was seamlessly connected to Google Maps.
Cost compared to other providers
Cost compared to other providers, even those on TV who claim to be cheaper. Very easy to book and quick emails to confirm the booking and costs. Found on other websites to be consistently better priced.
I made and paid for a reservation, but my payment was never sent on to the hotel.
I made and paid for a reservation months in advance for a room, and confirmed the reservation directly with the hotel a week ahead of time. When I arrived at the hotel, they said they never received any payment for the room from Super.com. I immediately tried calling Super.com, was on hold for 40 minutes before an operator came on. Told her my problem, she apologized and transferred me to an "urgent" problem department. I was on hold for an additional 1 hour before I finally hung up. Ended up having to pay the hotel directly for the room at double the price I originally paid. Now I have to try to work through this customer service hassle again to try and find out what happened and get my money back.
The experience was very nice check in…
The experience was very nice check in was fast and hassle free. thanks for handling the booking for me
Games
Interesting games
Everything
Company tried to bill my credit card…
Company tried to bill my credit card for a monthly membership charge that I did not authorize. Bank fraud department caught it before it could go through.
Best Hotel Rates & Exceptional Customer Service!
Super.com is hands-down the best spot to get the lowest hotel prices. We compared rates across Kayak, Trivago, and Expedia, and every single time, Super.com had the best rate. I was a bit skeptical about trying a new platform, but I can now say their customer service is exceptional too. One of our hotels was overbooked upon arrival, leaving us with unexpected out-of-pocket transit and food costs. Super.com took full accountability and promptly reimbursed all of our additional expenses directly via PayPal. Virendra from their Corporate Team stepped in and handled everything with incredible professionalism. Super.com proved that they genuinely care about their customers and stand behind their bookings when issues arise. Highly recommended!
This is the worst site of ALL TIME
This is the worst site of ALL TIME! Please don't ever book with them. I requested to cancel my reservation due to the fact I was not traveling to the location any longer and they decline my cancellation. Be very carful booking with them they require PDF documentation as to why you need to cancel and they still decline you. They just want to steal your money.
Reply from Super.com2026-08-07
Thank you for sharing your feedback. We can see your review relates to a cancellation request for a reservation you were no longer able to use and the documentation requested as part of the review process. Reservation policies can vary depending on the rate and booking selected, and in some cases supporting documentation may be requested when reviewing exception requests. We'd like the opportunity to take a closer look at your reservation and the details of your request. Please reach out through the chat support feature in the Super.com app, and our team will be happy to review your booking and provide further assistance.
The website was very easy to navigate…
The website was very easy to navigate through.
Been̈ amazing
Easy to use and good price
Impossible Refund Process
Absolutely ridiculous customer service. I was within the refund deadline of August 2 when I attempted a FREE cancellation. I click the cancel link the email provided and the "request timed out" with no cancellation happening. I decided to try by calling customer service and nobody picked up after hours. I then called again the next morning and after 1.5 hours someone picked up. They provided me a form they said the hotel should fill out to authorize the cancellation. But when I contacted the hotel they said SUPER should be the one to initiate and authorize the refund. The hotel said third parties like Super always try to put the responsibility on the customer to prevent refunds/cancellations. Avoid booking please, they will never attempt to help you. I replied to the initial email TWICE now and no response at all. Completely ignored. Already filed complaint via BBB as well
Reply from Super.com2026-08-07
Thank you for sharing your feedback. We can see your review relates to attempting to cancel within the stated cancellation window, issues with the cancellation link, difficulties reaching support, and the assistance you received regarding the refund process. We've escalated your case to our internal support team for further review. They will carefully review the details of your reservation, previous communications, and the information you've provided. Once their review is complete, they will contact you directly via email with an update and the outcome.
Website allowed me to book 2 different…
Website allowed me to book 2 different hotels on the same day. When I arrived at the holiday Inn I was told there's nothing they could do about it. I had to drive my family 4 hours through the smoke filled mountains at night.
Reply from Super.com2026-08-06
Having two bookings land on the same night and being left without a place to stay is something we genuinely want to look into. Please reach out to us at [email protected] with your booking details and when our team receives your message they will treat this as a priority and work toward a resolution for you right away.
The site and price
Super.com had the best hotel rate and…
Super.com had the best hotel rate and great communication. I received updated texts that made check-in super easy.
I didn't know you existed until…
I didn't know you existed until searching for a hotel on trivago and super? Showed you up