Super.com (super.com) has a 4.1 out of 5 rating on OK.one, based on 278 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 78% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 51% of negative reviews. Last updated 2026-08-10.
I used an online booking website, it kicked me out and back in a few times and changed the date. The night I wanted to stay was booked out, and the night I booked was not required. I could not cancel the booking which is frustrating
Reply from Super.com2026-08-06
A date changing mid-booking due to a site issue is something we take seriously and want to look into properly. Please reach out via live chat or call us at 1-844-461-2577 with your booking details and when our team connects with you they will do their best to look into what happened and see what options may be available.
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A E · 1 review · Verified · Experienced 2026-08-05 ·
Thanks for the honest feedback, Shannon. Booking should feel simple from search to confirmation, and we've shared this with our product team. Our live chat in the app is available 24/7 whenever you'd like a hand, and when you book your next stay, we want it to feel effortless.
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Stanley P · 1 review · Verified · Experienced 2026-08-04 ·
We had to wait at the front desk to check in for 15 mins because nobody was at the desk.
We got stuck in a handicapped room.
The TV did not work. We asked the desk clerk every 1/2 hr. He kept saying that they were working on it. We never did get a working tv.
We think that due to these issues we should get some type of reimbursement for such a lousy experience. Thank you
Reply from Super.com2026-08-06
Waiting at an empty front desk, a TV that never got fixed despite asking repeatedly — that's not the standard anyone should settle for on a paid stay. Your feedback has been noted and we'll make sure it reaches the property. Please reach out via live chat or call us at 1-844-461-2577 with your booking details and when our team connects with you they will be happy to look into what can be done.
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michael · 1 review · Verified · Experienced 2026-08-05 ·
★★★★★
I was disappointed the booking was…misrepresented
I was disappointed the booking was misrepresented. Rio has 2 bldgs; Masquarade, & the main bldg. The photo of the room I chose was the renovated room in the main bldg. The booking, however, was in the Masquerade!!....a totally different room...!
I had to pay an extra $115 at the hotel to get the room I had selected on your site!!
Reply from Super.com2026-08-06
Photos and room descriptions that don't match what you actually receive at check-in is something we take seriously. Please reach out to us at [email protected] with your booking details and when our team receives your message they will investigate the listing and work toward a resolution for you right away.
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Edward Thomas · 1 review · Experienced 2026-08-03 ·
★★★★★
Worst hotel ever i travel for work so i…
Worst hotel ever i travel for work so i stay in alot hotel staff is rude and disrespectful went to ask for clean towels after 2 nights and attendant was actually on phone with some one talking shit about me asking for clean towels guess they dont like white people here so do not book this shit hole no coffee i asked the lady to refill coffee she rolled her eyes and walked away
Reply from Super.com2026-08-07
Thank you for sharing your feedback. We can see your review relates to your interactions with hotel staff, housekeeping requests, and the availability of amenities during your stay.
While we facilitate hotel reservations, the property is responsible for managing onsite staff, guest services, housekeeping, and hotel amenities. We appreciate you taking the time to share these details, as feedback like this helps highlight areas where the guest experience may not meet expectations.
If you'd like us to review your reservation further, please reach out through the chat support feature in the Super.com app, and our team will be happy to take a closer look.
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Mark · 1 review · Verified · Experienced 2026-08-05 ·
★★★★★
Pillows are bad, flat
Clean nice big room, but pillows are bad, they need to replace
Reply from Super.com2026-08-06
Thanks, Mark! Glad the room was clean and spacious, and we've passed the pillow feedback to the property. Small comforts make the stay!
Paid for my room and price stated it included taxes and fees. Arrived at hotel and charged additional fees of $44.00. End result I paid more than if I had just showed up at the hotel and booked a room.
Reply from Super.com2026-08-06
Arriving at a hotel expecting all fees to be covered and finding an additional charge at check-in is something we want to look into. Please reach out via live chat or call us at 1-844-461-2577 with your booking details and when our team connects with you they will be happy to walk through the charges and assist you directly.
So happy I found this site! Great savings and totally seamless booking. I will use them as much as I can!
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Samuel Lamuel · 22 reviews · Experienced 2026-08-06 ·
★★★★★
Absolutely terrible - AVOID AT ALL COST
Absolutely terrible
Unable to see my hotel booking on the app or website. Tried their live chat and they are slow to respond and does not get the problem.
I am still on live chat as I write this review!
Reply from Super.com2026-08-07
Thank you for sharing your feedback. We can see your review relates to not being able to view your hotel reservation in the app or on the website, along with delays while trying to get assistance through live chat.
Since you're already in contact with customer support regarding this issue, we'd like the opportunity to take a closer look. Please reach out to [email protected] with the email address linked to your account, and our team will review the booking details and provide further assistance.
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Helen · 17 reviews · Verified · Experienced 2026-08-06 ·
This company is the best gives out a lot of money.
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MC Romanaux · 1 review · Experienced 2026-07-31 ·
★★★★★
Worse stay i have ever experienced
Worse stay i have ever experienced. No hot water. Hole in wall. Ac was dripping on floor. Smelled and dirty. Didn't feel safe. Drawer was missing and tv remote did not work(it wasn't the batteries). The front door dis not have a lock so anyone could walk into hotel.
Im getting a lawyer to get my money back.
Reply from Super.com2026-08-07
Thank you for sharing your feedback. We can see your review relates to the condition of the hotel, including room maintenance, cleanliness, safety, and the amenities provided during your stay.
While we facilitate hotel reservations, the property is responsible for the upkeep, maintenance, and operation of its facilities. We appreciate you taking the time to share these details, as feedback like this helps highlight areas where the guest experience may not meet expectations.
If you'd like us to review your reservation and experience further, please reach out through the chat support feature in the Super.com app, and our team will be happy to take a closer look.
George InEnglish · 2 reviews · Experienced 2026-07-27 ·
★★★★★
Zero support for fraudulent listing – Refusing to process photo evidence / Escalating to Chargeback
I booked a room through Super.com for the Howard Johnson by Wyndham Merrillville. Upon arrival, the property was in an appalling, derelict condition—active construction site debris, trash, broken facilities, and closed key amenities (including the swimming pool) that were explicitly advertised. The hotel was completely unacceptable and unsafe for a family stay.
Following Super.com’s exact customer service instructions, I submitted full photographic evidence documenting these extreme discrepancies two weeks ago to request a full refund due to false advertising.
Since then: Complete silence.
Despite sending a formal follow-up, Super.com is actively ignoring the issue, hiding behind non-refundable policies, and refusing to address a clear case of fraudulent misrepresentation by a vendor on their platform.
If Super.com continues to ignore this matter and refuses to process my refund immediately, I will enforce the refund via a formal credit card chargeback (Services Not As Described) and report Super.com to the Better Business Bureau (BBB) and consumer protection agencies.
Booking Ref / Case: B_55953112
Resolve this immediately.
Reply from Super.com2026-08-07
Thank you for sharing your feedback. We can see your review relates to the condition of the hotel, the amenities available during your stay, the refund request you submitted with supporting photos, and the lack of updates you've received since then.
We've reviewed your account and can see that our team is currently reviewing your case. Once the review is complete, they'll provide you with updates and an outcome via email.
We appreciate you taking the time to submit the requested documentation and bring this matter to our attention. Our team will continue reviewing the details of your case and will be in touch as soon as they have additional information to share.
