We have a team of professional designers to provide stylish and gorgeous personalized gifts, you can use your or your lover's name and photos to create unique and practical personalized souvenirs on special days. We help you capture those moments and keep them close to your heart. The factory's procedures are well organized to provide effective services. From the technical team right down to shipment agents that process check out of packages, we offer fast, professional and timely delivery as these aspects are major priorities required to meet all of our customers.
Written by the business, not verified by us.
Is Swangift legit?
Swangift (swangift.com) has a 1.9 out of 5 rating on OK.one, based on 276 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 72% of reviews are 1 star, a relatively high share; The business has replied to 88% of negative reviews; Reviews mostly discuss Product, Quality, Refund. Last updated 2026-10-25.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Customers frequently complained about receiving custom items that looked completely different from the website advertisements and suffered from extremely poor quality materials and craftsmanship. Furthermore, consumers experienced frustrating communication delays and faced major difficulties when attempting to secure proper refunds from the support team.
Some people were satisfied with their orders, mentioning specifically that they received nicely packaged gifts that looked wonderful and matched their personal expectations. A few reviewers also noted that the overall delivery times were acceptable and that the packages arrived safely for their customized holiday purchases.
Auto-generated from all reviews of this business. For reference only.
Items that’s was sent was awful asked for refund only got 70 per cent back of my order couldn’t give them as presents would never buy from them again rubbish
Reply from Swangift2025-10-15
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Personalised cartoon rose tree.
Updates on order and answered all queries by email. Update when item were shipped and tracking provided.
Excellent quality well made and excellent communication. Does take a while to be made and shipping is as expected time frame.
Reply from Swangift2025-10-15
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
Horrible customer service , don’t have the way to contact them and when you email them they don’t have satisfied answers, horrible horrible horrible delivery process coz I have ordered it on 23rd September and still haven’t received my ordered at all , trying to contact them but no satisfied answer at all , do not recommend this company at all. Proper horrible website wish I have read the reviews before ordering something from this website . And now u are asking send the photo of what ?? When I haven’t received my parcel ?? I am not getting my money back or not even the parcel ??
Reply from Swangift2025-10-15
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
**AVOID**
How this company has more than a 1 Star rating is incredible. Complete, total, utter rip off. False Advertising, Misleading, Fraudulent (until you really really read the small print where the words 2D are written as if to mock you on full exasperated read once you have received the product). Do not be fooled by the pretty pictures - they may as well put a picture of solid gold - you aren’t getting it !! I blame myself entirely for falling for these charlatans… Congrats Swangift - you got me !
Reply from Swangift2025-10-15
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
I would like to thank Swangift for reminding me that not all business’ are legitimate and professional. And for reminding me to read reviews before purchasing online, as what is offered is not always what is provided, in order to not waste my time and money like I unfortunately did.
On ordering a custom carved woodwork piece, where the photo is meant to be “carved into wood”, “hand painted and burned on natural wood” with “3D detail", I received a piece of wood that had a low quality picture printed, not carved, by what looked like a cheap printer that needed an ink change. In essence, firewood kindling…
On advising my dissatisfaction and requesting a correctly produced item, I was asked to pay for postage upfront (I eventually begrudgingly agreed), but then refused when I was given a new invoice where the postage was 170% of the original postage amount!
I was then given a 50% refund for my firewood…
Credit where due, the time for postage, response in emails and refund was satisfactory.
Reply from Swangift2025-10-13
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
Sorry but absolute garbage. Avoid this company.
If the company was in the UK, it would have been reported to the Trading Standards Authority for miss selling products and false advertising.
Utterly disgraceful.
The product it self didn’t remotely resemble what the photos show. For £48 I was expecting a figurine and received a cartoon cut out. And just to be sure they distorted the face of the person whose photo I sent. His arms were a different colour to his face.
It was bought as a birthday gift. Might throw it away as I’m too embarrassed to give it. Took a month to arrive and was totally underwhelmed with it.
If the company reads this then you should give me a refund.
If they sold what they advertised, maybe using a 3D printer they would have got better reviews.
My mistake was not reading the reviews before ordering.
No doubt I’ll be getting a generic reply email from the company which will be of no benefit or use.
Reply from Swangift2025-10-13
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
The picture I sent to put on a figure face had be AI"d my granddaughters eyes were widened, and her teeth had been straightened meaning it looked nothing like her £35 wasted! Don't spend your money here and when I complained I heard nothing, a present I couldn't give
Reply from Swangift2025-10-13
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Avoid!!!!
I ordered what I thought was a 3d figure of my husband and his car. It arrived as a AI photo printed onto a piece of plastic. It looked nothing like him.
I am so disappointed and I paid £40 with shipping.
I’ve complained to them and all they can offer is a 50% refund
Please do not order from here
Reply from Swangift2025-10-10
Dear valued customer:
We sincerely apologize for any inconvenience this may have caused. We value your feedback. Due to the time difference, our customer service team may not be able to reply immediately, but we will respond as soon as possible after receiving your message. If you have any questions or issues regarding the product, please contact our customer service team again at [email protected]. We will address your concerns promptly. Thank you for your continued trust and support.
We look forward to your reply.
delivery time stated 7 days is never met, very poor customer service
delivery time stated 7 days is not met; For me delays was several weeks. Customer service is very poor: they report getting generic replies (“it’s in production”, “be patient”) over and over, requests for refunds being ignored or refused. Never pay with a debit card!!! This way, you can cancel the transaction if promises are not kept.
Reply from Swangift2025-10-10
Dear valued customer:
We sincerely apologize for any inconvenience this may have caused. We value your feedback. Due to the time difference, our customer service team may not be able to reply immediately, but we will respond as soon as possible after receiving your message. If you have any questions or issues regarding the product, please contact our customer service team again at [email protected]. We will address your concerns promptly. Thank you for your continued trust and support.
We look forward to your reply.
DO NOT BUY FROM THEM. they say 17 working days but it's truly not that. I needed it as a gift by a certain time. I've now pushed to get this refunded back. Their service is to ignore what you're asking for and just convince u that you'll like it. Ignoring that u want your money back, they just push to send the item right away. Too late. The birthday is past already.
Reply from Swangift2025-10-09
Dear valued customer:
We sincerely apologize for any inconvenience this may have caused. We value your feedback. Due to the time difference, our customer service team may not be able to reply immediately, but we will respond as soon as possible after receiving your message. If you have any questions or issues regarding the product, please contact our customer service team again at [email protected]. We will address your concerns promptly. Thank you for your continued trust and support.
We look forward to your reply.
What a joke.
Complete waste of money.
All this is, is flat piece of press board with an image pasted to it.
Was a retirement gift for a colleague I'm too ashamed to give it to him.
Reply from Swangift2025-10-08
Dear valued customer:
We sincerely apologize for any inconvenience this may have caused. We value your feedback. Due to the time difference, our customer service team may not be able to reply immediately, but we will respond as soon as possible after receiving your message. If you have any questions or issues regarding the product, please contact our customer service team again at [email protected]. We will address your concerns promptly. Thank you for your continued trust and support.
We look forward to your reply.
Nothing received! No refund received!
DO NOT USE THIS COMPANY, IT’S A COMPLETE SCAM!!
Reply from Swangift2025-10-08
Dear valued customer:
We sincerely apologize for any inconvenience this may have caused. We value your feedback. Due to the time difference, our customer service team may not be able to reply immediately, but we will respond as soon as possible after receiving your message. If you have any questions or issues regarding the product, please contact our customer service team again at [email protected]. We will address your concerns promptly. Thank you for your continued trust and support.
We look forward to your reply.
I didn't receive what was advertised and purchased
I purchased what was advertised as a Disney animated toy like figurine that was the likeness of a downloaded personal photo.
Instead, what I received (4 weeks later even though on the website it said 6-8 working days delivery) was a plexiglass cut-off with a printed animated photo.
It is a scam!
On the website,what they offer is completely different from what you will receive.
It is false advertisement and they should be shut down.
Had I known it would be coming from China, I would have never ordered and paid over thirty pounds for something I would have got made in the UK for £15 max.
Avoid this company and others like this. They are scammers and based somewhere in China.
Do your research before considering buying any products from them or any other company like this (which likely would be from China).
Reply from Swangift2025-10-08
Dear valued customer:
We sincerely apologize for any inconvenience this may have caused. We value your feedback. Due to the time difference, our customer service team may not be able to reply immediately, but we will respond as soon as possible after receiving your message. If you have any questions or issues regarding the product, please contact our customer service team again at [email protected]. We will address your concerns promptly. Thank you for your continued trust and support.
We look forward to your reply.
I ordered a personal image on a 10" figurine motorcycle and received a 10" plywood cut out of a motorcycle with my friend's image on the motorcycle enlarged to be unrecognizable. No figurine just a piece of cheap plywood with an image imprinted on it for $50 +. CHINESE RIP OFF DO NOT BUY HERE!!
Reply from Swangift2025-10-08
Dear valued customer:
We sincerely apologize for any inconvenience this may have caused. We value your feedback. Due to the time difference, our customer service team may not be able to reply immediately, but we will respond as soon as possible after receiving your message. If you have any questions or issues regarding the product, please contact our customer service team again at [email protected]. We will address your concerns promptly. Thank you for your continued trust and support.
We look forward to your reply.
Ordered a pic of my wife and when it came t looked bugger all like her…
Will never bother with this site again
Reply from Swangift2025-10-08
Dear valued customer:
We sincerely apologize for any inconvenience this may have caused. We value your feedback. Due to the time difference, our customer service team may not be able to reply immediately, but we will respond as soon as possible after receiving your message. If you have any questions or issues regarding the product, please contact our customer service team again at [email protected]. We will address your concerns promptly. Thank you for your continued trust and support.
We look forward to your reply.
It was a birthday gift and it took over a month to receive the order well after the birthday. Tried to cancel the order and i was told i was going to receive a 70% refund but i never got it, instead I they went ahead i sent me the order.
The caricature of the picture i sent does not look like the picture.It has four fingers on one hand and the date for the birthday is wrong!
Customer service it’s awful, they only care about getting your money.
Reply from Swangift2025-10-08
Dear valued customer:
We sincerely apologize for any inconvenience this may have caused. We value your feedback. Due to the time difference, our customer service team may not be able to reply immediately, but we will respond as soon as possible after receiving your message. If you have any questions or issues regarding the product, please contact our customer service team again at [email protected]. We will address your concerns promptly. Thank you for your continued trust and support.
We look forward to your reply.
Ordered what I believed was a 4d figurine for my daughters wedding. No communication nor acknowledgement of order. This "figurine" was a sheet of cheap plastic with a picture of someone that looked nothing like my daughter with a piece of tape across the middle saying "do not remove" which I had to as it covered her face. When removed I realised this had been smashed in half and was held together only by the tape!
This shop only sells tat and having sent many emails I'm still awaiting a response. AVOID!!
Reply from Swangift2025-10-08
Dear valued customer:
We sincerely apologize for any inconvenience this may have caused. We value your feedback. Due to the time difference, our customer service team may not be able to reply immediately, but we will respond as soon as possible after receiving your message. If you have any questions or issues regarding the product, please contact our customer service team again at [email protected]. We will address your concerns promptly. Thank you for your continued trust and support.
We look forward to your reply.
Why did I not check the reviews before I ordered from this company!!!
Ordered a birthday gift 15th September.
Have had no communication on order status.
Birthday has come & gone now.
Currently chasing a refund with no communication!!!
Scam site!?!
Reply from Swangift2025-09-29
Dear valued customer:
We sincerely apologize for any inconvenience this may have caused. We value your feedback. Due to the time difference, our customer service team may not be able to reply immediately, but we will respond as soon as possible after receiving your message. If you have not yet received your order, please contact our customer service team again at [email protected]. We will handle it promptly. Thank you for your continued trust in us.
We look forward to your reply.
Sadly the gift is ordered has taken over 3 weeks to deliver with no firm time update given. Also my debit card got cloned after payment. Thankfully the fraud squad blocked them. This was the only purchase I made, online so im pretty sure they leaked my personal data. I am sure I'll get the same copy and pasted response with an email address to contact that others have had.
Edit: received the same email explaining time difference and an email address to contact. I had already contacted them prior to this post and gotten nowhere. Still haven't got product. 6 weeks later.
Edit: Product did arrive eventually.
Reply from Swangift2025-09-29
Dear valued customer:
We sincerely apologize for any inconvenience this may have caused. We value your feedback. Due to the time difference, our customer service team may not be able to reply immediately, but we will respond as soon as possible after receiving your message. If you have any questions or issues regarding the product, please contact our customer service team again at [email protected]. We will address your concerns promptly. Thank you for your continued trust and support.
We look forward to your reply.
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