Swarva

Hi Selina, We’re truly sorry to hear that the soap didn’t meet your expectations. We understand how disappointing it is when a product isn’t right for you. We’ve cancelled both your current order and your subscription, so you will not receive or be charged for any future recurring shipments. We sincerely apologize for the inconvenience and appreciate you letting us know. We hope this resolves the matter for you. Best regards, Swarva Support

Hi Roslyn, We’re truly sorry for the frustration this has caused. We completely understand that you already have enough product to last you a long time, and we apologize if the recurring order created an unnecessary burden for you. We’ve cancelled both your August 8 recurring order and your subscription, so you will not receive or be charged for any future recurring shipments. We also apologize that your request to skip the August 8 order was not addressed sooner. We understand how frustrating that must have been, especially when you had already reached out to us about it. Thank you for your patience and for bringing this to our attention. We sincerely appreciate your understanding. Best regards, Swarva Support

Hi Kathleen, We’re truly sorry for the frustration and understand why you would feel that way, especially with this being your first order. We’ve cancelled your subscription, so you will not receive or be charged for any future recurring orders. Swarva does offer a subscription option for customers who prefer automatic deliveries, but it is not mandatory, and we never want our customers to feel locked into recurring shipments. We apologize if the option was not clear enough during your purchase. Thank you for sharing your feedback. We sincerely apologize for the confusion and inconvenience. Best regards, Swarva Support

Hi Roger, Thank you for taking the time to leave a review! We completely understand that you haven’t had the chance to try the product yet, especially since your order was only recently placed. We hope your Swarva order arrives soon, and we look forward to hearing your thoughts once you’ve had an opportunity to try it. We truly appreciate your support! 🧡 Best regards, Swarva Support

Hi Robert, We completely understand, and please don’t worry — leaving a review is never mandatory. We simply value our customers’ feedback and use it to understand their experience with our products. We appreciate you taking the time to share your thoughts, even if you haven’t had enough time to determine the results yet. We hope you enjoy your Swarva experience! Best regards, Swarva Support

HI Marilen, We’re sorry for the confusion regarding the recurring order and understand that you did not intend to receive shipments every three months. We’ve cancelled both the recurring order and your subscription, so you will not receive or be charged for any future subscription shipments. We apologize for the inconvenience and appreciate you bringing this to our attention. Best regards, Swarva Support

Hi Carolyn, Thank you so much for your thoughtful review! We’re delighted to hear that you’ve had such a positive experience with both our products and our customer service. It’s especially wonderful to know that our team has been pleasant and responsive whenever you’ve needed assistance. We truly appreciate your trust in SWARVA and your kind recommendation. Thank you for being part of the SWARVA community! Best regards, Swarva Support

Hi Peter, I’m sorry for the frustration and concern this situation has caused. I’ve checked your order and can confirm that it has already been cancelled and the refund has been processed. I can also confirm that your subscription has been cancelled, so there will be no further subscription orders or charges from us. I hope this helps provide some reassurance, and we sincerely apologize for the inconvenience. 💛 Best, Swarva Team

Hi Carol, Thank you for sharing your experience! We’re so glad our team was able to sort out your concern quickly and make the process easy for you. We hope your order arrives soon and that you enjoy trying Swarva for yourself. We’d love to hear what you think once you’ve had a chance to use it! We truly appreciate your support and your kind words about our customer service. Best regards, Swarva Support

Hello Wayne, Thank you for sharing your feedback. We’re truly sorry for the frustration and we never want you to feel that way. We completely understand your concern about the unexpected recurring charge. We’ve sent you an email to address this directly and work with you toward a resolution. Please check your inbox, and if you don’t see it, kindly check your spam or junk folder. We appreciate you giving us the opportunity to make this right. Team Swarva

Thank you so much for your kind words! We’re so happy to hear that you love our body wash and that the coupon was helpful. We truly appreciate your support and your trust in our team! Team Swarva

Hi Christina, Thank you so much for your lovely review! 💛 We’re thrilled to hear that you love our soap and have been enjoying it. We completely understand your decision to switch to the body wash, and we hope you love it just as much! It means so much to us that you find our products fabulous and reasonably priced, and we truly appreciate you recommending us to your friends. Thank you for your support! 🫶 Best, Swarva Team

Hi Lucy, Thank you for sharing such thoughtful feedback. ❤️ We’re truly glad you appreciate the idea behind Swarva and the difference it can make for people who are looking for a solution to aging-related odor concerns. We also completely understand your point about affordability, especially for customers living on a fixed income. We genuinely appreciate you sharing this perspective with us it’s valuable feedback that we’ll keep in mind as we continue to grow. Thank you for giving Swarva a try and for your honest 4-star review! Best regards, Swarva Support

Hi Lady, Thank you so much for such a thoughtful review! We’re absolutely delighted to hear how quickly and smoothly your address change was handled, especially with the timing of your request. It’s wonderful to know that our team made you feel genuinely heard and supported. We also appreciate the kind words about our AI-assisted support—it means a lot to everyone working behind the scenes to make sure customers receive helpful and personal assistance. Thank you for recommending SWARVA and for trusting us with your order. We truly appreciate your support! Best regards, Swarva Support

Hi Cathleen, Thank you for sharing your feedback. We sincerely apologize for the confusion and frustration regarding your subscription. Our products are offered with an optional subscription service for customers who wish to receive recurring deliveries. However, we never want anyone to feel locked into a subscription, and it can be managed at any time by deselecting the subscription option on our website before placing an order. We have resolved your situation by canceling both your recurring order and your active subscription. No future orders or charges will be processed under this subscription. We appreciate you bringing this to our attention and apologize again for the inconvenience. If you have any additional questions or concerns, our support team is always here to help. Best regards, Swarva Team

Thank you so much for your wonderful feedback! We’re thrilled to hear you’re happy with both our product and customer service. We truly appreciate your support! Team Swarva

Hi Lisa, Thank you for taking the time to leave us a review! We appreciate your patience with the delivery time and are glad to hear that overall everything was okay. We're continually working to speed up our shipping times for an even better experience next time! Best regards, The Swarva Team

Thank you for your feedback! We’re glad you found the ordering process easy. We hope you enjoy your Swarva soap once it arrives! 🧡 Team Swarva

Thank you for your kind feedback! We’re so happy to hear that our customer service team was helpful and understanding. We truly appreciate your support! Team Swarva

Thank you so much for your wonderful feedback! We’re delighted to hear that you love the scent and find the soap effective. We’re also happy to know our team was able to assist you promptly. We truly appreciate your support! Team Swarva