TBS Factoring Service makes trucking easier with technology and services to help drivers get established, stay compliant, find loads and get paid faster.
Is TBS Factoring Service legit?
TBS Factoring Service (tbsfactoring.com) has a 3.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 44% give 1 star; The business has replied to 85% of negative reviews; 10 of them were added in the last 12 months. Last updated 2026-08-12.
Terrible Company. Terrible costumer service.They keep your money.
Reply from TBS Factoring Service2023-03-23
Hello Gerti. We appreciate your feedback and we have been working with you to address the concerns raised in this review. We believe we have now resolved your issue regarding a payment being on hold due to a rejected 8821 form. We have since made an exception to fund your account without the correct form, and have granted you a one-week extension to return the corrected form to avoid any further funding delays. We are sorry for any miscommunication and are committed to providing you excellent service.
They say that as long as the broker is on the list of approved brokers they work with then all you have to do is submit the ratecon, BOL, schedule and choose if you want ACH or wire and your money will be deposited to you same day or next day and they will hold the burden of billing the broker (invoicing, sending required documents info, waiting on payment, ect) hence the reason they charge you a higher 4.5% of the load paid because they are fronting you money and assuming risk. Well what they don't say is that for any reason they can decide to not front you the funds and instead first wait for the broker to secure payment to them. Then once they can rid themselves any risk of non payment they will pay you, and still charge you the 4.5% of the load lol. Which in essence defeats the whole purpose of a factoring company. If you have a charge back balance with tbs then getting paid for loads is always going to be messy.
Charge back balances is when you find yourself owing tbs $ either because you were paid more than you were supposed to get paid. OR because they paid you but are having trouble getting paid from the broker. The latter is the most frustrating cause it can be a load from a year ago that they paid you but because they are having trouble getting paid themselves they will decide to charge it back to you and collecting on your next load. Most of the time they won't have a reason why they can't collect and you won't know they were having trouble collecting. You will pay for that load that you did even if you provided the right paper work. Tough to get payment plans, countless hrs to get help or a response. Ive asked for a payment summary and after reviewing it there was about 5 months of missing payments on that summary. Took weeks before I got a new payment summary.
Once you get a response they will be rude and make it seem like ANY issue is because you got paid double in a separate situation. They will also speak Spanish when you speak English.
Reply from TBS Factoring Service2023-03-23
Hola Jose. We understand the frustration that comes with short pays and chargebacks and have been working with you to fix the matter. Unfortunately, there were numerous payments where you were double paid by both the broker and by TBS which resulted in your high chargeback balance. We will continue to work with you to pay off your high chargeback balance, and once that is complete we will speak with you about your ALA/DDP options.
TBS is inconsistent, unreliable and do not follow their policies set forth for the customer. Most of our factoring request are not paid in a timely manner. They are not a company that you can trust. Seek other factoring companies if you have a need for this service.
Reply from TBS Factoring Service2023-03-22
Hello A. Lindsey, We are sorry for any confusion when it comes to same-day factoring. To be able to receive same-day factoring, all paperwork submissions must be in by 12 pm CT Monday-Friday. All paperwork also must be complete and legible and is subject to verification prior to funding. If you have any questions about same-day factoring, need to know the correct file types to submit, or would like to reach out to us to help you solve any issues with your account please email us at [email protected] with your client ID and a good phone number where we can reach you. Thanks, and have a great day.
This is the worst place to be involved with, with factoring. I've been trying for almost a year to get away from this company and it seems like they come up with more and more things to keep me factoring with them. I pray to God I get away from this company asap because I hate factoring with them it almost makes me want to quit running my business.
Reply from TBS Factoring Service2023-03-20
Hi Marcus. We are sorry for any confusion about the buyout process. One of our representatives had been working with you on getting a buyout with A1 Legacy back in January 2023, however, while you were approved with TBS for the buyout process, A1 Legacy rejected the buyout due to chargeback balance and aging balance. Our team worked with you on a pay plan for that. We were happy to speak with you on Thursday, March 16, 2023 about moving forward with a new buyout opportunity so that we can both terminate our relationship on mutually beneficial terms. Our team received that buyout inquiry today, March 20, 2023 and we are hopeful all goes through this time. We are also waiving the UCC fee. We wish you the best with your new factoring provider.
This factory company TBS.i have spent more than one year.due to an error in you application and other problems of your personal.they charge me $7000dllrs.causing financial.problems
Reply from TBS Factoring Service2023-03-01
Hi Reinaldo, we are taking your review seriously and we would like to investigate your issue. Please send an email with your TBS client ID to [email protected] and someone will be in touch with you shortly. Chargeback can occur for a variety of reasons and without researching your account further, we can't comment on that. However, if there was an error made on your account, it will be fixed.
Very horrible company to deal with. They charge 4% and yet won’t pay for invoice that have been submitted for over 5 days. They don’t deserve even 1 star. Please people run away from this company. Do not use them. They will put you out of business
Reply from TBS Factoring Service2023-02-08
Hi Celestine. We are sorry your experience with TBS didn’t match your expectations. We would love to make things right. Please send an email with your TBS client ID to [email protected] and someone will be in touch with you shortly.
the problem with tbs is that they will come back and hit you with chargebacks for loads you did over a year ago so basically end of day you are working for minus. They expect you to send in paperwork within 30 days but then they take forever to invoice. You will be out of business eventually the way they handle invoice collections.
TBS is a nightmare. Now they are putting my money in escrow reserve. This company is in breach of contract.
tbs takes forever to process charge backs, so thinking you made money, one year down the road they will deduct. better work without factoring company, just request quick pay from companies.
Reply from TBS Factoring Service2023-02-08
Hi Earl. We apologize for any miscommunication about. At TBS, we strive to make all chargeback information clear. Chargeback details will always appear on a schedule when a load has been charged back on that specific schedule.
If you would like to see all open chargeback information, you can request an Open Chargeback report via the TBS: Get Paid® app/web portal or email the request to [email protected]. In the app, you also have access to see which invoices are in chargeback status.
If you would like to request aging or end-of-year reports, please use the TBS: Get Paid app/web portal and navigate to Reports. You’ll see a list of available reports that can either be directly downloaded or requested. For reports that are requested, please allow 24–48 hours for us to gather the information. If you need further assistance, please email your TBS client ID to [email protected].
I am the manager of a company who has had the task of working with TBS. I have sat on the phone on hold for over an hour and a half to speak with anyone in your company. We owe nothing. We have requested a letter of release since November 3, 2022. What is the issue? Free US!!!
Reply from TBS Factoring Service2023-01-30
Hi Sharonda. Thank you for your feedback. We are sorry you had less than a 5-star experience with our service. We understand that you spoke with one of our representatives on Friday, Jan. 30, to resolve your concerns. After confirming your open balance with us was paid, we waived and settled the fees and sent the general release and UCC3 to you the same day. While we hate to lose you as a client, we wish you the best for the future success for your business.
Just finding out today, that PACA loads will not be factored. Perishable Agricultural Commodity Act (PACA). Fresh fruit, frozen fruit, vegetables Fresh or frozen. You will not be paid with TBS Factoring Services, unless the shipper are broker pays. What a bomber!!! What's the point? 01-27-2023
Reply from TBS Factoring Service2023-01-24
Hi JH Foster. We apologize for any miscommunication about chargebacks. Please note that chargeback details will always appear on a schedule when a load has been charged back on that specific schedule.
If you would like to see all open chargeback information, you can request an Open Chargeback report via the TBS: Get Paid® app/web portal or email the request to [email protected]. In the app, you also have access to see which invoices are in chargeback status.
Terrible service yesterday I book 2 ticket tbs to Ipoh after two hours waiting staff also don't know we're is bus. return counter malay boy is very rude
Reply from TBS Factoring Service2023-01-25
Hello Gagan. We do not have a record of you being a TBS Factoring Service customer. We do not do business in Malaysia. We don't sell tickets to any events, and we do not have a return counter. We believe you meant to post this review for another organization.
They (TBS) has ignored us for over 9 days they say ok we're going to take care of it. They've taken $1,500 out of my settlements in 4 different occasions they (TBS) supposedly took care of it. We call an agent says yes I see where Account manager took care of it WE ARE NOT SUPPOSED to take any money out of your settlement it says it right here, so I tell them then why are you taking the money out then, she'll say I do t know why they shouldn't be, but everyday money is taken out and they (TBS) has continued to ignore the emails and phone calls I wouldn't need to speak to her but they say she is the one that has to fix the problem, but how if emails and phone calls are NOT ANSWERED RETURNED. I have the emails to prove 100% of what I'm saying. They are normally pretty good not sure what their problem is but it is extremely annoying to have your money taken and NOT be able to stop them. STAY AWAY After this they fixed it and sent me the money they incorrectly took out at 2pm 1/23/23, then my wife billed last night at 6pm 1/23/23
And guess what, they took the money out again off the Remittance are you kidding me, so now we have to call again to have them reissue this money they just incorrectly took out again, how is this gonna be a daily thing for us to have to call TBS to reverse this, Really Every Day We're Gonna Have To Call For This, this is outrageously INSANE FOR SOMEONE AT TBS TO NOT RECTIFY THIS FOR GOOD.......... INSTEAD OF US PLAYING GROUND HOG DAY EVERY DAY......
I would like to to just acknowledge my Account Manager, Allegra B. Thank you for going the extra mile to help me during a difficult time. You are the best!
Reply from TBS Factoring Service2023-01-16
Hi Florrie, we are so happy that Allegra is taking good care of you. We will pass on this review to her. Thank you for choosing TBS!
After a few bad phone calls with different account executives, I was finally able to speak with Laura del Real. Very professional! She helped me resolve my issue with the chargebacks on my account and she assigned an account executive to assist me on any future issues.
Reply from TBS Factoring Service2023-01-03
Hi Guillermo, we are happy that Laura was able to help you. Thank you so much for this review, and thank you for choosing TBS!
I hired tbs for a simple name change and information update. After waiting a week, all I receive is a text saying they can't provide what they already said they could. This service was excellent 2 years ago. Now it's crap.
The Customer service is really awful. I have 7 drivers and i am dispatcher for two more companies and i am leaving because they are really late for everything. Also, when you apply, they tell you almost everything except the contract is for 1 year.
Reply from TBS Factoring Service2022-11-25
Hello, we are sorry that your experience with us didn't match your expectations. We would like to make things right. Please send us your client ID to [email protected] and we will have a TBS Client Representative contact you soon.
TBS used to be a really great company and very rarely I would have this many problems in such a short time.
There seems to be some serious neglect going on over there. From unpaid bills to account managers not responding in a timely manner or at all to emails. Extremely long hold times with customer service. Offering to call me back and never do.
I usually send in 10 bills at a time, so usually only a half or 3/4 of them get paid out. I asked them the reason for this via email, since calling them is impossible. No response, so I re-bill the three to five the very next day and they go through.
This happens quite often and then when it does happen they charge me the extra ACH fee. Now I tried to do it on the app which is not user friendly at all especially taking pictures of the bills, nevertheless they seem to charge me $3 each bill so it gets quite expensive and usually I choose to do it the other way.
I think the biggest problem is the lack of communication or the lack of returned communication. If you have a problem you are on your own.
Update: where is the company TBS now? That's right out of business. I wonder why...
Reply from TBS Factoring Service2022-11-22
Hello, we are sorry that your experience with us didn't match your expectations. We would like to make things right. Please send us your client ID to [email protected] and we will have a TBS Client Representative contact you soon.
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