TBS Factoring Service makes trucking easier with technology and services to help drivers get established, stay compliant, find loads and get paid faster.
Is TBS Factoring Service legit?
TBS Factoring Service (tbsfactoring.com) has a 3.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 44% give 1 star; The business has replied to 85% of negative reviews; 10 of them were added in the last 12 months. Last updated 2026-08-12.
TBS Charlotte collected my money from Triumph pay has it in their account over 7 months now and refuse to hand it over, I have sent numerous e mails to my rep who just ignores my messages, it is near impossible to get them on the phone, I am now making a complaint to the better business bureau. Financial services was messed up but when a customer is dissatisfied they would reach out and make it right, TBS could care less
Reply from TBS Factoring Service2023-10-11
Hi Courtney. We understand how frustrating it can be when you cannot get through to someone, and we apologize for any inconvenience caused.
We would like to investigate your concerns further and help find a solution to the issue. We encourage all clients to reach out to our Customer Service teams as their first point of contact to assist with any account-related issues or inquiries. For TBS Charlotte client, our team is available by phone at 866-899-7080 or by email at [email protected].
Zero stars tbs is a scam do not fall for this nonsense they give u the run around hang up on u and poor customer service say you owe them money and wont release ur contract untill paid in full
Reply from TBS Factoring Service2023-09-28
Hi Asa. We are sorry for your experience and take all reviews seriously. It is our understanding that another individual with your company has separately been in contact with TBS and has been provided the information that was previously requested for your account. If there is any additional information needed, other than what has already been provided, please email the inquiry to [email protected].
Hi Im the owner of Slocum Trucking Company an I am highly disappointed in TBS Factoring Services. I advise any and everybody thats considering using this Factoring service not to because they have been a pain in my rear. You cant get anyone on the phone ever and you can barely get a email response from anyone. I'm one of the biggest customers they have and to be honest they treat me like I dont exist. I get emails and calls daily from my customers and brokers about receiving bols and invoices for loads we've complete months ago. Also customers that have a A or B rating that I do consistant business are being denied credit when they've paid their bills on time, they just haven't received an invoice from TBS Factoring Services. I'd suggest that if anyone is thinking about going with this company DONT!!!!!!!!!
Reply from TBS Factoring Service2023-09-11
Hi CJ. We understand how frustrating it can be when you cannot get through to someone, and we apologize for any inconvenience caused. Your feedback is an essential part of our efforts to improve our services and meet your business needs as a valued TBS client. We would like to investigate your concerns further and help find a solution to the issue. We encourage all clients to reach out to our Customer Service teams as their first point of contact to assist with any account-related issues or inquiries. For TBS Charlotte clients, our team is available by phone at 866-899-7080 or by email at [email protected].
Gabriela y Victoria The best Custumers and Services
This is the best Factoring company. I want to highlight the professionalism of our representatives Gabriela Canovas and Victoria Escobar. They are fantastic and very responsible. We recommend this company and its representatives.
Reply from TBS Factoring Service2023-09-05
Thank you for the positive feedback, Gisela! We're thrilled to hear that you consider us the best in the factoring business and that Gabriela Canovas and Victoria Escobar have been delivering exceptional service to you. Professionalism and responsibility are core values at TBS, and we're happy to see that reflected in your experience. Thank you for your recommendation, and as always, thank you for choosing TBS!
Thank you for your positive feedback, Hazel! We're thrilled to hear that you found our service to be helpful throughout the entire process. We aim to make each interaction with TBS as seamless as possible. Your kind words are greatly appreciated! As always, thank you for choosing TBS!
This company is the worse factoring company you can be.... they have a ridiculous policy , they charge and charge loads with no sense, don't communicate , I really don't recumbent any owner to contract with them I am stuck here I can't leave and they are making my Bussines imposible, they pay late, charge, poor communications is a disaster company DONT GO WITH TBS IF YOU DONT WANT LOSE YOUR BSS
Reply from TBS Factoring Service2023-07-21
We are sorry your experience with TBS did not match your expectations. We would like to investigate your concerns further and help find a solution to the issue. We encourage all clients to reach out to our Customer Service teams as their first point of contact to assist with any account-related issues or inquiries. If you are a TBS OKC client, our team is available by phone at 800-207-7661, by email at [email protected], or via chat through our TBS: GetPaid® app. If you are a TBS Charlotte client, our team is available by phone at 866-899-7080 or by email at [email protected].
I worked with Kesha and Patricia. Both were fantastic in helping me get going. I had family issues arise in the middle of getting setup and Kesha respected my wishes to be left alone to deal with them, knowing full well I was shopping around too. I didn’t get that respect from any of the other factoring companies. I just feel like they actually care about you.
Reply from TBS Factoring Service2023-07-21
Thank you so much for this Review and thank you for choosing TBS!
This company responds to reviews faster than most of its customers calls and emails so I would recommend that if you want a professional response write a review and they would respond quickly to a review while you’re waiting for assistance about your money and business matter …. Unprofessional team have no integrity towards carriers needs and will constantly run your business into the ground Beware of these reviews related to tbs factoring professional scammers. Can you believe I have invoices that have been paid 500 days on my aging report sent proof on invoices paid by brokers almost a year ago check # banking and routing # numbers for payment and still today they asked me to sent proof again I have emailed them this proof I have given them a letter of release and this is the results , maybe if I screenshot the proof of payment maybe they will respond back to the review… or maybe you could just take this warning and find a different route with your business this is unacceptable to wait this long for someone to call you back about your business needs and concerns…scammers looks like someone at tbs accounting stole the money and they holding me hostage for it, I know I would not wait over 500 days for my money BEWARE OF THIS tbs COMPANY anyone who says something good about this company needs integrity and help thank or you just couldn’t come up with your down payment for insurance don’t be fooled
Reply from TBS Factoring Service2023-07-21
Your feedback is an essential part of our efforts to improve our services and meet your business needs as a valued TBS client. We would like to investigate your concerns further and help find a solution to the issue. We encourage all clients to reach out to our Customer Service teams as their first point of contact to assist with any account-related issues or inquiries. If you are a TBS OKC client, our team is available by phone at 800-207-7661, by email at [email protected], or via chat through our TBS: GetPaid® app. If you are a TBS Charlotte client, our team is available by phone at 866-899-7080 or by email at [email protected].
TBS factoring is corrupt from top to bottom. If you are trying to protect your business and if you value your livelihood, stay far away from these people.
Reply from TBS Factoring Service2023-07-21
We are sorry your experience with TBS did not match your expectations. We would like to investigate your concerns further and help find a solution to the issue. We encourage all clients to reach out to our Customer Service teams as their first point of contact to assist with any account-related issues or inquiries. If you are a TBS OKC client, our team is available by phone at 800-207-7661, by email at [email protected], or via chat through our TBS: GetPaid® app. If you are a TBS Charlotte client, our team is available by phone at 866-899-7080 or by email at [email protected].
After almost ten years with TBS I have say that issues are very rare since I keep a very easy way of doing business, by choosing very carefully whom iam doing business with it.
But when issue arrives Thomicia Shaver is not the person to speak with to find a solution.
Very unprofessional to the point that today 7/12/23 I am still waiting for her feed back when I was finally able to speak with her.
People like this Thomicia Shaver gives companies a bad reputation, specially when you're dealing with a long time costumer.
Reply from TBS Factoring Service2023-07-21
Your feedback is an essential part of our efforts to improve our services and meet your business needs as a valued TBS client. We would like to investigate your concerns further and help find a solution to the issue. We encourage all clients to reach out to our Customer Service teams as their first point of contact to assist with any account-related issues or inquiries. If you are a TBS OKC client, our team is available by phone at 800-207-7661, by email at [email protected], or via chat through our TBS: GetPaid® app. If you are a TBS Charlotte client, our team is available by phone at 866-899-7080 or by email at [email protected].
Company was good when I started in 2018 now they keep changeling the contract with out notice like paper work must be in by noon for same day pay. And before if you ended up with a charge back. You set up a payment plan and everything was normal mow if you have a charge back can't get fuel to even pay them back by rights the should of sent out new contracts to every client to tell them the new policy not just assume we would know now since they have it if you a charge back and on payment plan you can't even get fuel advance how do they expect us to run and play them with on fuel advance I think they should be sending nee contracts out so clients can choose what they want to do with a company
Reply from TBS Factoring Service2023-07-21
Your feedback is an essential part of our efforts to improve our services and meet your business needs as a valued TBS client. We would like to investigate your concerns further and help find a solution to the issue. We encourage all clients to reach out to our Customer Service teams as their first point of contact to assist with any account-related issues or inquiries. If you are a TBS OKC client, our team is available by phone at 800-207-7661, by email at [email protected], or via chat through our TBS: GetPaid® app. If you are a TBS Charlotte client, our team is available by phone at 866-899-7080 or by email at [email protected].
Lisa smith was the lady I have been dealing with since day one of starting my own authority she is very helpful and has always answered my calls or text messages. Tbs was suggested to me by a friend and I would definitely recommend them to anyone who is thinking about starting their own company. I will be a fateful and loyal customer and supporter of the TBS family
Reply from TBS Factoring Service2023-05-24
Hi Brent! We are so happy that Lisa is taking great care of you. We will pass this message along to her. Thank you for your loyalty and thank you for choosing TBS! Please reach out to us if you need anything we are happy to assist you.
The consistency in great “genuine” and sincere customer service. Their customer service to me as a new owner operator has given me confidence in this new endeavor. Knowing that I have assistance, support and advice a phone call away is truly motivating.
Reply from TBS Factoring Service2023-06-01
Hi Demarco! Thank you so much for your feedback. We are glad the team is taking good care of you. Thank you for choosing TBS!
I'm shocked to see so many negative reviews. Honestly, We as a company LOVE this Factoring company, so far. We have been working with them for about 4 months now. Help us get setup. We were able to get our DOT/MC #, UCR Permit, and a ton of information in the DO it Yourself packet. It literally had everything. YOU HAVE TO READ IT. I really want to list all the things that they provide. However, there are other companies out to get information. I will definitely say try it Yourself. Factoring fees are MATCHED. & The payments are not same day. Even if paperwork is submitted before 12, because your bank, if you chose that method, has to process it. So, it makes it available the following day. My advancements have been done quickly also. I never call. I always communicate through the tbs client app and I'm helped everytime. Maybe it's a Representative and not the company as a whole.
Reply from TBS Factoring Service2023-05-11
Hi Tierra. Thank you so much for taking the time to write this review. We appreciate you as a client and thank you for your dedication to TBS. Thank you for choosing us!
I have had the worst experience with a company that’s supposed to treat you like a customer, they treat you like crap and steal monies from you, even after you prove it to them they owe you. IRS needs to go over their books.
Stay away from this company. They do not respect the rights of the clients. They do not answer la your calls or questions. I have been trying to get away from them since a long time from now. Long short story they keep saying that someone from the underwriting department will get in touch with me to give the release latter that I requested by a certified latter that I sent and they received and I am still waiting.
Reply from TBS Factoring Service2023-03-31
Hello Sissi, while we take all reviews seriously, please know that the respect of our clients is of the utmost importance to us here at TBS. We are sorry you are experiencing setbacks in your business and would like to help. Please send an email with your TBS client ID to [email protected] and someone will be in touch with you shortly.
TBS is the worst. They are in cahoots with Elite brokers when it comes to chargebacks and will hold you hostage with improper UCC fees. Get an attorney is the theme I am being told by others.
Reply from TBS Factoring Service2023-03-28
Hi Mag, We are sorry your experience with TBS didn’t match your expectations. We would love to make things right. Please send an email with your TBS client ID to [email protected] and someone will be in touch with you shortly.
The worst factory company I have ever seen. They do not respect the rights of the client that makes them earn money. They charge what they think they don't answer calls or questions. they are the worst of the worst.
Reply from TBS Factoring Service2023-03-28
Hi Rosemary, We are sorry your experience with TBS didn’t match your expectations. We would love to make things right. Please send an email with your TBS client ID to [email protected] and someone will be in touch with you shortly.
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