TBS Factoring Service makes trucking easier with technology and services to help drivers get established, stay compliant, find loads and get paid faster.
Is TBS Factoring Service legit?
TBS Factoring Service (tbsfactoring.com) has a 3.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 44% give 1 star; The business has replied to 85% of negative reviews; 10 of them were added in the last 12 months. Last updated 2026-08-12.
My wife worked at this company for around 6 years in the sales department. She was always top in sales or a close second or third, month after month. During Covid she was diagnosed with Lupus, Chrones and RA, all ontop of the severe uncontrolled asthma she's had since childhood. This company all but cut commissions out so everyone in sales took a drastic pay cut and a couple of months ago they put in a bunch of rules for expected phone time, applications sent and so on. With everything going on she had a hard time breathing alot of the time and was missing the phone time for the week by some, she is on FMLA, the Dr sent paperwork explaining everything and they knew what was going on and agreed to the fmla papers and worked with her on her phone time, then just stopped and fired her. First they tried to con her into quitting, with the promise of a letter of recommendation and paying her unused PTO, which they had to pay anyway but still didnt pay her all of it. Now they are protesting her unemployment, like she did something wrong on purpose to get fired. Look at the review on June 14th on here, that will tell you what kind of employee she was to this company, then read all the one star reviews, if they will do a dedicated, long term employee like this, what do you think they will do to truck drivers across the United States. Thanks for reading
This company have a terrible costumer service pass hours on the phone try to get answers no body take the phone send email don't answer back they get pay for from as and still they don't do they job we are getting chargeback for load not paying for almost 1 year they don't imfor.you and know we have todo they job . So people stay away from this company plus I know and other company who try to cancel with them and he still have his company hostage don't matter what he do
Reply from TBS Factoring Service2024-07-08
Hi Tony. Unfortunately, we have been unable to identify you as a TBS client with the information that you provided. We encourage all clients to reach out to our Customer Service teams as their first point of contact to assist with any account-related issues or inquiries. If you are a TBS OKC client, our team is available by phone at 800-207-7661, or via chat through our TBS: GetPaid® app. If you are a TBS Charlotte client, please call 866-899-7080 or email [email protected].
Traci has been a great help from start to finish. She’s assisted me with getting my authority setup and active, all the way up to getting my first payment factoring with TBS. She’s always responded to every email I’ve sent and gotten me the answers I needed right away. She’s even encouraged me with things get a little rocky. Thanks, Traci!
Reply from TBS Factoring Service2024-06-17
Thank you so much for the 5-star review, Devin! We're thrilled to hear about your positive experience with Traci. At TBS, we are dedicated to providing excellent support and ensuring our clients' success. We appreciate your kind words and thank you for choosing TBS!
If you're reading this review, I do notrecommend signing up with this company! BAD BAD BAD.. they take thier time with everything! You have to email in order to get a call back (good luck on that). I've been with this company since 2015. Never had any real issues with brokers that I use, so you would think there's no problems [hense) believe these people's reviews. BTW they won't release me either!
Reply from TBS Factoring Service2024-05-16
We are sorry your experience with TBS did not match your expectations. We have investigated your concerns further to help find a solution to the issue and a TBS representative will be in touch.
Should you have any additional questions or concerns, please call 866-899-7080 or email at [email protected].
Tbs doesn’t care about their clients anymore we had spend 4 days on an advance for diesel and a week on payment because they are waiting on broker verification and this is in a daily basis
I can’t work more than a trip a week or not work because tbs takes for ever to provide payment
Works company to relay on
Stay away of tbs factory
Reply from TBS Factoring Service2024-05-16
Hi Beatriz. We understand how frustrating it can be to have your cash flow disrupted, and we apologize for any inconvenience caused.
Please know that all factored loads must go through our verification processes prior to funding. This is a necessary step to ensure proper funding and to protect both our clients and TBS. We are continually working to streamline our processes to minimize delays and better serve our clients.
If you have any specific concerns or need further assistance, please do not hesitate to reach out to our Client Services team by phone at 800-207-7661 or via chat through our TBS: GetPaid® app.
TBS is a very good company to do business with. The reps were very helpful.
Reply from TBS Factoring Service2024-04-25
Thank you for the 5-star review, Brian! We're thrilled to hear about your positive experience with our representatives. Your feedback reinforces our commitment to delivering outstanding service. We value your partnership, and thank you for choosing TBS!
I would not recommend this factoring company… TRUCKERS AVOID THIS COMPANY!!!
I would not recommend this factoring company. They do not respond to payment inquiries! Give you the runaround just to keep from paying honest working people!
Reply from TBS Factoring Service2024-04-25
Hi, John. We are sorry your experience with TBS did not match your expectations. Unfortunately, we are unable to identify you as a TBS client with the information that has been provided. We encourage all clients to reach out to our Customer Service teams to assist with any account-related issues or inquiries. If you are a TBS OKC client, our team is available by phone at 800-207-7661, or via chat through our TBS: GetPaid® app. If you are a TBS Charlotte client, please call 866-899-7080 or email [email protected].
I've been with the company for 3 years and they're by far the worst company I've ever delt with. You can submit a load Friday at 1am and still won't get processed until Monday. They lie and say they're waiting on the broker but that's a lie. I've had brokers blind copy me on the email verifying the load was drop off. I tried to factor with another company they mad it so hard I ended up just staying. I'm definitely regretting that. They've gotten to big and don't know how to keep their customer satisfied with them.
Reply from TBS Factoring Service2024-03-25
Hi Wayne. We are sorry your experience with TBS did not match your expectations. Your feedback is an essential part of our efforts to improve our services and meet your business needs as a valued TBS client.
We want to assure you that all factored loads are subject to our verification processes prior to funding. However, there are different factors that can result in potential delays of receiving payment, such as pending broker verification, missing paperwork, or credit related issues.
If you have any further concerns, inquires or questions regarding your account, our team is available by phone at 800-207-7661, or via chat through our TBS: GetPaid® app.
We value your partnership and thank you for choosing TBS.
I send in loads to get factored they might pay 3 of 11
then act like they need more paperwork. I send in more paperwork then they act like they did not get it. I call then they pay 1 or 2 more BOLs. I have been calling lately to never get a call back. I call the brokers and I find out the BOLs were paid but I still did not get paid from TBS. They still owe me about $2,000 that has been paid by the broker but will not pay me. Do not do business with them they seem to be having financial problems and will not be in business much longer. You will lose your business doing business with them.
Reply from TBS Factoring Service2024-01-30
We are sorry your experience with TBS did not match your expectations. We would like to investigate your concerns further and help find a solution to the issue. We encourage all clients to reach out to our Customer Service teams as their first point of contact to assist with any account-related issues or inquiries. If you are a TBS OKC client, our team is available by phone at 800-207-7661, or via chat through our TBS: GetPaid® app. If you are a TBS Charlotte client, please call 866-899-7080 or email [email protected].
Been with TBS Factoring since 2004, and the last two years have been horrible. Customer service can't seem to keep up. I have no idea who my account rep is, they change so much. The biggest problem I'm having is the over billing the broker and over paying my account, and by the time I check my bank account at the end of the week, it's to late to correct. Now the chargebacks! 10% to 25% of your factored loads. That hurts when you start balancing your bank account. This year I have had over $12k in charge backs. Here we go again with the over billing the broker and over paying my account. I know that I double check my Exhibit B before I submit it, whom ever processing paperwork is Incompetent or haven't been trained well...I'm giving them the opportunity to get this corrected or it time to move to another Factoring Service. They keep me in a financial situation.
Reply from TBS Factoring Service2023-12-26
We appreciate your detailed correspondence outlining your concerns regarding your account with TBS Factoring Service. We acknowledge the complexities surrounding the matter being referenced and would like to investigate your concerns further. We encourage all clients to reach out to our Customer Service teams as their first point of contact to assist with any account-related issues or inquiries. If you are a TBS OKC client, our team is available by phone at 800-207-7661, or via chat through our TBS: GetPaid® app. If you are a TBS Charlotte client, please call 866-899-7080 or email [email protected].
As a company owner, I am with them by mistake, I do not recommend this factory to any company owner. The customer service is terrible, the representatives lack training, very few professionals, when you have any loading problem the first thing I will do is They say that you contact the broker yourself to pay and the main thing with them is that you have no guarantee of any charge. Please do not fall into their hands, in general sense this factory is useless. Regarding the factory they must train you regarding other factories because you really lack everything. As a company owner I am very disappointed in you
Reply from TBS Factoring Service2023-12-18
As already addressed in response to your previous review, we appreciate your detailed correspondence outlining your concerns regarding your account with TBS Factoring Service. We acknowledge the complexities surrounding the invalid invoices being referenced and the impact they've had on your operations. Please be assured that we take every client concern seriously and have investigated these matters thoroughly.
Thank you for your patience and understanding throughout this process. We remain committed to finding a mutually beneficial solution.
Horrible customer service and management team. You don't have a A/R rep for no longer that 90 days. They don't pay wires on time but still charge you for them. Not only is a load submitted early in the morning it sit in the que for hours before they decide to pay it out.my client ID 45179
Reply from TBS Factoring Service2023-12-14
We are sorry your experience with TBS did not match your expectations. We would like to investigate your concerns further and help find a solution to the issue. We encourage OKC clients to reach out to our Client Services team as their first point of contact to assist with any account-related issues or inquiries. Our team is available by phone at 800-207-7661, or via chat through our TBS: GetPaid® app.
Horrible customer service and they send out NOAs to Brokers who aren’t in your agreement. If you request an NOR they will not give you a copy because they send it out per your request one at a time for each broker so if you don’t know a broker has a NOA for you you’re stuck dealing with TBS until they get paid. It’s a web since you’ll always be waiting for them to get paid so they won’t fully release you with a blanket NOR. Then if you don’t do business for while they’ll claim they wasn’t paid so you can’t get a NOR then you’ll be arguing with brokers to pay them when they have been paid. Do not fall into their trap.
Reply from TBS Factoring Service2023-12-07
We are sorry your experience with TBS did not match your expectations. We would like to investigate your concerns further and help find a solution to the issue. We encourage all clients to reach out to our Customer Service teams as their first point of contact to assist with any account-related issues or inquiries. If you are a TBS OKC client, our team is available by phone at 800-207-7661, or via chat through our TBS: GetPaid® app. If you are a TBS Charlotte client, our team is available by phone at 866-899-7080 or by email at [email protected].
This company owes me 13,300 and another 3,300 for a direct bill that was back in Oct 2022..My buy in has been going on for 1 year and they still ain’t releasing my money..I’m going through a hardship with these people and I’m on the verge of loosing my company because of lack of cash flow…I can’t talk to nobody because the que is hard to get into.These people had change on us and they are robbing us..I’m going to fight these people to the end and going after a class a lawsuit..If anybody knows how we can come together and get what owe to us..Trucking is difficult right now and they making it even worse..If anybody can help so I can help others please reach out..
Reply from TBS Factoring Service2023-12-08
Hi Tyrone. Your feedback is an essential part of our efforts to improve our services and meet your business needs as a valued TBS client. It is our understanding that you have since been in direct communication with a member of our Client Services team regarding this matter. We appreciate your cooperation and patience in reviewing the details of your account with us. We will continue to have open dialogue as we work towards a satisfactory resolution and understanding regarding this matter. Thank you for choosing TBS.
Peter to pay Paul, I am an owner operator and need cash flow to keep running and lately they been coming up with all kinds of stall tactics to hold my money, all the customers service agents are trained to spin u and tell u a bunch of sweet nothings trucking companies BEWARE!!!!!!
Reply from TBS Factoring Service2023-12-05
We are sorry your experience with TBS did not match your expectations. Your feedback is an essential part of our efforts to improve our services and meet your business needs as a valued TBS client. We would like to investigate your concerns further and help find a solution to the issue. We encourage all clients to reach out to our Customer Service teams to assist with any account-related issues or inquiries. If you are a TBS OKC client, you can reach a live representative by phone at 800-207-7661, or via chat through our TBS: GetPaid® app. If you are a TBS Charlotte client, please call 866-899-7080 or email at [email protected].
Really bad customer service what they said is not true horrible service never respond change your account manager and never get call to introduce themselves the money is never funded ontime
Do not use this factoring company
Reply from TBS Factoring Service2023-11-27
Hi Jonathan. We understand how frustrating it can be when you cannot get through to someone, and we apologize for any inconvenience caused.
We would like to investigate your concerns further and help find a solution to the issue. We encourage all clients to reach out to our Customer Service teams as their first point of contact to assist with any account-related issues or inquiries. If you are a TBS OKC client, our team is available by phone at 800-207-7661, or via chat through our TBS: GetPaid® app. If you are a TBS Charlotte client, our team is available by phone at 866-899-7080 or by email at [email protected].
The customer service and trying to get a hold of somebody is horrible!! The worst thing now with the way things are is a lot of broker BS going on and if you get a truck order not used they don't fund it put it in some escrow which I don't even run on an escrow account until they received the money from your customer! Now you have to be vigilant and watch this and follow it from the broker to their Bank and then put in a request if you don't you will probably never see the money they're not going to reach out to you! now they received the check from my customer on November 14th but they still want to wait but they still want to wait another 48 hours supposedly until they will release you the funds! but you must put in a request on something that should automatically be done! Now I had a load from a customer with the t o n u for only $250 I had to up front with the current cost of $5 a gallon $200 a fuel with the deadhead and then carrying this birding for over a month! The t o n u was paid on the 14th of November I communicated with the broker and watched my TBS account so it showed they were paid on the 14th and I called on the 15th and put in my request today is the 21st and I am still fighting for my money that they don't even have anything to do with except forwarding it to me they're not even entitled to the percentage because they did not fund the load if it was for a larger amount I would reach out to small claim court!
Reply from TBS Factoring Service2023-11-27
Hi Jim. We understand how frustrating it can be to have your cash flow disrupted and we apologize for any inconvenience caused.
Regarding your payment issue, our understanding is that this matter has since been resolved. For any further inquiries, we encourage all clients to reach out to our Customer Service teams as their first point of contact to assist with any account-related issues or inquiries. For TBS OKC clients, our team is available by phone at 800-207-7661, or via chat through our TBS: GetPaid® app. For TBS Charlotte client, our team is available by phone at 866-899-7080 or by email at [email protected].
I write this review in hopes that it reach the eyes and ears of someone in authority that can make changes. I've brought my concerns to my account Rep. Erica Mcclintock.I wrote a review and mentioned our conversation about being charged back several times for allegedly duplicate invoice payments. I remained anonymous in name. sense then I've received several more repeated charge backs, some are correct the duplicated charges is incorrect, I'm not understanding .yes I've summitted schedules over. I submit 3 loads and they pay two of three and don't notify me why. I resubmits it again the same way I've done for year. I was told to call to inquire why the load wasn't payed before resubmitting. It almost seem like every resubmitted load is being charged back to me.I just payed off 4 charge backs @100%,two was cash checks understandable ,but the other two was suppose to be @25% charge back .when I inquired I was told she would summitted a request to fix. I don't have funds for fuel and I told them that. At least once a week I'm on the mobile chat app. inquiring about timely funding,I'm not saying these things to down tbs,I just Want someone to look into these, not just go look @ the report .I submit my schedules via email 99% of the time .I requested that each charge back schedule documents I summitted be sent to me along with the date received/remittance/amount and last four of account sent to. These records should match mine.
it's been over 8 mouths on some of these alleged duplicate charge backs./The only reason I summitted this post is because I'm I feel no one is listening to me and the info I'm requesting is being ignored. If I upset anyone @tbs I apologize. I only want to straighten this out and bring to the attention of someone in authority that can fix the issues enclosed. I don't want to be retaliated against for speaking my truth.I need the enclosed requested documents to rest my case. Lord knows my hands are tied..
Reply from TBS Factoring Service2023-11-27
Your feedback is an essential part of our efforts to improve our services and meet your business needs as a valued TBS client. Hopefully, we have since been able to address all concerns regarding your account. If you are still in need of assistance, our team is available by phone at 800-207-7661, or via chat through our TBS: GetPaid® app.
Do you want to have to hire a person to work full time managing TBS? Do you like being ignored and having your calls go to a automated "call back list"? Than TBS is the company for you!
We have had:
-Non factored loads been paid to TBS and they hold the funds for over a year and give us the run around about whether they have it or not.
-Chargebacks multiple time on the same load, despite the load having been paid in full by the broker.
-"Oops we can't find the payment in our system, we have to chargeback the load" despite being given the exact time and ACH transfer number from the broker.
-One time they deposited $6,000 of another company's money into our account and realized it 18 months later and started pulling money out of our account. But somehow it was our fault?
-Recieved chargebacks 3 weeks after the load date despite the contract stating that we were on a 90 day recourse.
-Not sending invoices to brokers and then charging us money. Icing on the cake is that they then ask us to send an invoice ourself, I mean at least give me some benefits for my labor.
-Anytime you seem to be making headway and getting somewhere....BAM... new account executive that will take 3 weeks to figure out the system, but not before they make about 15K in mistakes.
-Do you remember back in the day where you had limited minutes on your cell phone? TBS must have a similar provider for their email and phone, they send about 1 email a day and 60% of the time it is the good old "we are review this issue"
I could write a book of essays of all the ways that this is the worst factoring company you could choose to work with. But I don't have the time, we got a new account executive and I'm busy training her on their own system.
Edit 11/15/2023:
I would like to make this edit in response to TBS' response. I have contacted my account executive, the woman above her and the customer service line that automatically tells me that my number is known to them and they will call me back. I would like to submit two quote from our representative today:
-"Once something is cleared on our end it is out of our hands." (In response to being charged back despite the check being sent and cleared by TBS)
and my favorite-
-"Once an invoice has been charged back we do not do anymore research on this." (In response to being again, charge back on a load that had already been paid and charge back before.
At this point how are you guys not being investigated?
Reply from TBS Factoring Service2023-11-14
Hi Megan,
Your feedback is an essential part of our efforts to improve our services and meet your business needs as a valued TBS client and we appreciate you taking the time to share your detailed feedback. We would like the opportunity to address the previous issues you have mentioned, as well as investigate any current issues you be having, to ensure proper resolution is made on your account.
We encourage all clients to reach out to our Customer Service teams as their first point of contact to assist with any account-related issues or inquiries and provide multiple communication channels for you to contact our team to discuss your account.
If you are a TBS OKC client, our team is available by phone at 800-207-7661, by email at [email protected], or via chat through our TBS: GetPaid® app. If you are a TBS Charlotte client, our team is available by phone at 866-899-7080 or by email at [email protected].
Rest assured, we are dedicated to ensuring that all our clients have a positive experience with TBS, and we look forward to the opportunity to discuss this with you.
We been working with Tbs since 2015 , they always 1st verify with broker than pay, if the can't verify the won't pay just holding the load payments. Now, they put my account on hold and do not factor list. Everyday they telling me different answers, and not paying me my load payments for 3 weeks now. And not helping, everything Calle them no answer, only customer service answering and say sorry. It's not helping. We are completely out of savings and money. I can't pay my employees already 3 weeks and now they think I don't want to pay them . All because of this Tbs . They all do nothing, just sit there and do nothing!!!!! They never answer and respond have to call them hours so someone might answer . I even filled complain thru BBB , even there they have more that 30 bad reviews.
Reply from TBS Factoring Service2023-10-27
Hi Albert. We understand how frustrating it can be to experience disruptions in cash flow and recognize the challenges you're facing.
At TBS, we operate within a structured regulatory environment that necessitates specific protocols, especially when external complications arise, as they have in your case. These measures, while sometimes challenging for our clients, are mandatory to ensure compliance and safeguard all parties involved.
We acknowledge the difficulties this situation has imposed on you and your business. Our team remains actively engaged in efforts to help facilitate your transition. For personalized assistance and continuous communication during this period, we recommend maintaining correspondence with your designated TBS point of contact regarding this matter.
We want to affirm our commitment to finding a resolution within the confines of our operational scope. Your ongoing understanding of this complex matter is appreciated, and we are diligently making efforts to expedite this process wherever possible.
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