Western Gala Dress
I love Terry Costa. Leticia is AMAZING! She helped me find the perfect dress for the Western Gala Charity Event that my husband and I are sponsoring!
About Terry Costa
Data updated- Website
- terrycosta.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 21 reviews
- Replies to negative
- 63% (5/8)
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About this business
Terry Costa is the premier retailer for Prom dresses, Homecoming dresses, Wedding gowns, Mother of the Bride Dresses, Formal Dance Dresses, Quinceanera Dresses, Pageant Dresses, Shop our wide selection from the latest dress styles from top designers so you always look great!
Written by the business, not verified by us.Is Terry Costa legit?
Terry Costa (terrycosta.com) has a 4.7 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 63% of negative reviews; 21 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
Beware- can’t return or exchange
There are some nice dresses and helpful staff but we won’t shop here again due to return policy. My daughter found a dress online she wanted- they didn’t have it in the store but said we could order it. They helped her find similar dresses from same brand so she could get an idea on size, fabric, and fit. However, when we received the dress in the mail - it was completely different than anything she tried on. It doesn’t fit well and the material is very cheap. We would love to return or exchange but cannot - so $400 wasted.
Catalina went above and beyond in…
Catalina went above and beyond in helping me find my bridal dress. From the moment I arrived, she made me feel comfortable and confident throughout the entire experience. She was always checking in to see how I felt and offered positive, encouraging comments that made the process so enjoyable. Not only did she help me find the perfect dress for my special day, but she also took the time to help my family find beautiful dresses for the wedding. Her patience, kindness, and attention to detail truly stood out. She made sure everyone felt welcomed and cared for throughout the process. I am so grateful for her support and dedication. Catalina made what could have been a stressful experience feel exciting, memorable, and special. I highly recommend her to any bride looking for exceptional service and a wonderful dress-shopping experience.
Experience was top tier
Experience was top tier! Staffs were supper sweet & nice & VERY helpful! I had Ariel & she was the sweetest ever! Thanks to them I found my prom dress!!
I love Terry Costa
I love Terry Costa, get my hoco and prom dress here every year. Joie is the best, so sweet and helped me find my dream prom dress! Such an amazing experience!
Prom dress
Reagan helped me find my dress for high school prom. She was such a sweet girl, and super supportive!!
Reagan was a wonderful girl and really…
Reagan was a wonderful girl and really helpful when I was trying on my dress. She contributed to my great experience.
Angel was so helpful and made sure i…
Angel was so helpful and made sure i found the perfect dress. She spent and few hours with me and gave me so many options and even made sure i found jewelry to match. Best customer service.
Best variety and Seevice in DFW
The service at Terry Costa was perfect!! We had two representatives assisting with our choices. The service by Jona and Patrick was just what we were looking for! They made this experience easy and left us plenty of options. We will not go anywhere else. All other stores have limited dresses and sizing, not here. If you do not find what you are looking, that would be surprising! The prices and quality is another reason why we will be back! Thank you to Jona and Patrick!!
Aja is absolutely amazing!
Aja is absolutely amazing!!!! Every time we visit Terry Costa, she treats us so well and makes the whole experience wonderful. She always helps me find the perfect dress and is super sweet throughout. Truly a 5-star experience every time! Highly recommend!
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐ I had an outstanding experience with Terry Costa, and their customer service deserves to be recognized. There was a small mix-up with an order shipped. Mistakes happen, but what truly matters is how a company responds and Terry Costa went above and beyond. Christina from their team handled the situation quickly, professionally, and with genuine care. She immediately acknowledged the issue, offered multiple solutions, and even arranged a generous accommodation to make things right. Throughout the process she was responsive, proactive, and incredibly helpful. It’s rare to see this level of customer care today. Christina is truly an asset to the Terry Costa organization, and her commitment to customer satisfaction turned what could have been a frustrating experience into a very positive one. Thank you to Christina and the Terry Costa team for such excellent service.
Prom Dress for NFHS ‘26
I recently purchased my daughter’s prom dress from Terry Costa for her upcoming prom on April 11th, and the dress is absolutely beautiful. The quality, design, and craftsmanship are everything we hoped for, and my daughter looks stunning in it. We are so excited for her special night. The week before ordering, my daughter visited the store with her grandmother and had the most amazing experience. She tried on about 10 different dresses and was able to really explore different styles and find what she loved. The atmosphere in the store made the experience fun, memorable, and special for her. The ordering and delivery process was also very quick. I ordered the dress online on Thursday night and it arrived Monday around 11 a.m., which was impressive. My only suggestion would be regarding the packaging. Because the dress came directly from the manufacturer, it arrived tightly packed in a small box. For a $600 dress, I feel it would be nice if it were shipped with a little more care and in a higher-quality box—one that could also be used to safely store the dress. That said, the customer service from Terry Costa was excellent. I called the store to ask if it would be possible to receive a garment bag for the dress, and they kindly shipped one to me right away. It arrived quickly, and I truly appreciated their willingness to help. Overall, we had a great experience. The dress is gorgeous, the in-store experience was wonderful, the shipping was fast, and the customer service was great. We can’t wait to see my daughter shine at prom on April 11th!
I had Yaretsi helping me in and out of…
I had Yaretsi helping me in and out of dresses, and she is an angel!!! Did amazing helping me in and out, encouraging me in each dress, and even giving me her opinion and helping me out with any questions i had. Love her so much!!! Give her a bonus!!!!!
My daughter and I are very thankful we…
My daughter and I are very thankful we had the privilege of working with Angel! She made each step of the way, from trying on dresses, to my daughter deciding which dress to pick easy! She was very helpful, kind and attentive! We never felt neglected. We are very impressed with her work ethic. Not once did she complain when she had other costumers to help. She had a smile on her face the whole time. Thank you, Angel! You made our experience wonderful! My daughter is very happy with her choice… which was Angel’s pick :). We will for sure use Terry Costa again!
Online Order
We live in a small town in Colorado with limited options for prom dress shopping, last year while we were on a trip in Vegas we found a stunning dress there, a hard act to follow! This year, my daughter fell in love with a dress she saw on TikTok, designed by Sherri Hill. While we could have driven to Denver to see if a few stores there had it in stock, we wondered if it would still be available when we arrived. Ordering online through them was also an option, but with their no-return policy, that was a risk we weren’t comfortable taking. So, I began searching for a place that carried the dress and offered a return policy. Terry Costa in Texas was the only option that provided that peace of mind. I’ll admit, I was a little nervous about spending a significant amount of money on a dress we hadn’t seen in person from a company we didn't know anything about. But yesterday, the dress arrived, and it exceeded all our expectations, it’s absolutely beautiful. We are thrilled, and I can confidently say we will be keeping it! Thank you, Terry Costa, for your exceptional service and for helping make my daughter’s senior prom year truly special.
MARGRET!!
MARGRET!!! If you get the choice of consultant, definitely ask for her! She was very kind and patient throughout the whole process. She made the entire experience so much smoother!! As for the store- they made sure everyone was taken care of and left happy. They also have a HUGE selection to choose from. Terry Costa never fails me and yet again I had an overall great experience!!
Alexis was absolutely amazing
Alexis was absolutely amazing. I had the best time I never had to carry a dress I also had someone to lace the dress up and every one was so nice
Penelope was super helpful!
Penelope was super helpful!! Overall it was an amazing experience and would definitely recommend.
It was our first time at Terry Costa…
It was our first time at Terry Costa and we absolute loved it! Lizbeth was amazing, she truly helped my mom and sister find the perfect dress for our event.
Finding the needle in a haystack.
Literally finding a needle in a haystack. I called about 30 dress stores all over the United States looking for this specific for my daughter bc she knew this was the one! Terry Costa had only one in stock and I was worried about it not fitting. They honored us a three day return if we need it thankfully the dress fit perfect and looks amazing. The staff there was very helpful, kind and easy to work with. I wasn’t sure if getting ground shipping will be the correct shipping option, but they quickly called me and told me that I had selected three day shipping and ground shipping would be faster and still have insurance. They removed the extra charge and it was here in two days.
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