Test My Allergy (testmyallergy.com) has a 4.0 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Health & Medical and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has replied to 20% of negative reviews; 37 of them were added in the last 12 months. Last updated 2026-08-10.
My parcel got lost in the post because they didn’t specify what exactly to write on the front of the letter. I emailed and they said ‘did you put this on the front’ which was never in any of the instructions listed, therefore my post got lost and I still haven’t received it back. They did refund me however their instructions should be more clear of what to write on the front, I copied exactly what the instructions told me.
No response, sent sample weeks ago but still no feedback
Item never delivered. Contacting the company proved impossible. I dont know if it is a scam, but I definitely feel scammed
After purchase I did not receive this item. No communication Extremely disappointed.
Never received my test, no response to my emails.
Very slow from when they revived the hair to when I got an email to say they had it and then another week before I got the results.
Zero stars - Never arrived, had to get a refund from paypal, seems like a scam
No code sent through or instructions so ended up paying for something that never appeared.
I have not received anything from this company and haven't been able to find anyway to either request a resend or a refund.
Thank you for your feedback, and we’re sorry to hear about your frustration. I’d like to clarify that the product you purchased was our digital test, which does not require a physical kit to be sent to you. Instead, all information and instructions were sent directly via email upon purchase. If you didn’t receive the email with the test instructions, it’s possible that it may have gone to your spam or junk folder. However, we’d be happy to resend the information right away to ensure you can complete the test. Please reach out to us via our 24/7 LiveChat team, and we will resolve this issue as quickly as possible. Thank you for your patience, and we apologise for the confusion. Best regards, Customer Service Team
The test sample was very simple and easy. The results were difficult to understand and I couldn't make sense of them.
I ordered a month ago and had not received any correspondence. I was skeptical. I reached out to the chat and got all the answers I needed to proceed with submitting my test. I later found all my correspondence in my spam mail .
Hi Monique, Thank you for sharing your experience. We’re sorry for the concern caused by the missing correspondence, but we’re glad our chat team could provide the answers you needed to proceed. We appreciate you letting us know the emails were in your spam folder adding us to your safe sender list should help future messages reach your inbox. Thank you for your patience. Customer Service Team, Test My Allergy.
I ordered a test kit and was a little confused about how it worked. I had an online chat with Jesse who was super helpful and supported me with everything I needed. All round great customer support, I cannot wait to get our results back and see if they help my dog.
Hello, Thank you for your feedback. We’re so pleased to hear that Jesse was able to guide you through the process and provide all the support you needed. It’s great to know you had such a positive experience, and we hope your results provide helpful insights for your dog. Customer Service Team, Test My Allergy.
Not sure how accurate this testing can be so therefore for the money I would try a different method of teating
Hello, Thank you for your feedback. We’re sorry to hear that you have concerns about the accuracy of the testing. Our tests are designed to provide insights into potential intolerances through non-invasive hair analysis, which differs from medical or laboratory allergy testing. We appreciate your honesty and will share your comments with our team as we continue to refine our service. Customer Service Team, Test My Allergy.
Terry was very helpful in testing my password and explaining the waiting for results part of the process. Thanks!
Hello Ashley, Thank you for your feedback. We’re so pleased to hear that Terry was very helpful in assisting with your password and clearly explaining the waiting period for results. We’ll be sure to pass along your kind words to him. Customer Service Team, Test My Allergy.
63 reviews matching