Thebeautynorth (thebeautynorth.com) has a 3.3 out of 5 rating on OK.one, based on 362 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 40% give 1 star; The business has replied to 67% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the prompt, incredibly helpful customer service team for quickly resolving issues and offering friendly support. Many people also highlight the wonderful quality of the clothing, noting that the garments are adorable and comfortable to wear.
Some reviewers were not happy with the sizing and material quality of certain clothing items, mentioning that garments felt too small or cheap. A few consumers additionally experienced delivery delays, stating that orders were lost by couriers or arrived significantly later than expected. Despite these occasional shipping and fit setbacks, overall satisfaction with the staff remains very high across purchases.
Auto-generated from all reviews of this business. For reference only.
Dear Malysa
Hello! We are very pleased that our product met your expectations and thank you for your recognition of our honesty and integrity.
✅ Product consistency with description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support, and we look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
I am still waiting on delivery. Please send it or send me a full refund!
Reply from Thebeautynorth2026-02-24
Dear Tina
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
I’ve had a great experience with the beauty north. The product is exactly what was described, package was ontime as per the tracking number and customer service was helpful when I had a question highly recommended!
Reply from Thebeautynorth2026-02-24
Dear Tabatha
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Dear Bev
Hello! We are very pleased that our product met your expectations and thank you for your recognition of our honesty and integrity.
✅ Product consistency with description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support, and we look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
I like the cape very much! Thank you!
Fair pricing and good customer contact.
Reply from Thebeautynorth2026-02-24
Dear Bev
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I ordered a couple shirts from The Beauty North. The size was not right for me. They were extremely helpful and quick to help me with my order. They even followed up with the making sure I was happy with my replacements. I will definitely order with them again!
Reply from Thebeautynorth2026-02-11
Dear Joy
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Terrible quality, doesn’t match the description at all, sizing is way off……. And now they’re giving me the run around on a refund.
Reply from Thebeautynorth2026-02-10
Dear Brandi
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
We take your feedback very seriously and sincerely invite you to contact us with your order number.
Contact email: [email protected]
We will promptly verify and properly address your concerns to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
I ordered this pullover and it was originally lost at customs. The company immediately expedited me a new one. The pullover is amazing quality and so soft on the inside. Thank you!
Reply from Thebeautynorth2026-02-09
Dear Leslie
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Dear Lovemuffin
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
They were very understanding about my return. They even let me get an exchange, for something that would fit me better. Very friendly and caring customer service. I am impressed! Thanks, Wendy Frampton
Reply from Thebeautynorth2026-02-03
Dear customer
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
The size I ordered was too small, they sent me a new one with no problems. Great company to do business with.
Reply from Thebeautynorth2026-01-31
Dear Deborah
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Very poor quality clothes and sizes were way off. Clothes come from China. Not only did it take over a month to get the items, when trying to return the items the would only provide a 30% refund unless I wanted to pay for international shipping to send back the items. I also tried to cancel the order before it shipped and they refused to cancel.
Reply from Thebeautynorth2026-01-30
Dear Ashley Fore
We sincerely regret that this purchase did not meet your expectations.
We understand that each customer's usage situation is different, and we always strive to make the return process as simple and user-friendly as possible while protecting consumer rights.
If you still require assistance with your order or further clarification, please feel free to contact us at the following email address, and we will provide one-on-one follow-up:
Customer Service Email: [email protected]
We sincerely appreciate your understanding and patience, and we look forward to providing you with a more enjoyable and smooth shopping experience in the future.
Best regards
Olivia
Dear Lindsey
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Jamie was extremely helpful in getting the issue resolved with my wife’s order. She was very responsive and replied back to my email quickly. She is an excellent customer service representative.
Reply from Thebeautynorth2026-01-29
Dear Mike
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
Took a bit to make my item, but they communicated well. Once received my item, it was a bit small so they replaced it for shipping only.
Reply from Thebeautynorth2026-01-29
Dear Kovette
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I ordered the beautiful women’s plaid holiday pajamas and they’re gorgeous and so comfortable. I love them. The size I ordered was too small and you really should size up. Their customer service was so helpful and they sent me the correct size and I love them. I actually ordered another pair two lol. I highly recommend.
Reply from Thebeautynorth2026-01-28
Dear Tracey
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
The customer service was great. I had a small issue, I reached out to customer service. They responded so quickly and resolved my concern. I will definitely shop again.
Reply from Thebeautynorth2026-01-28
Dear Darlene
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Excellent service. I had an issue but Mia got it fixed. I’m very pleased with the service they provided.
Reply from Thebeautynorth2026-01-27
Dear Tiffany
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Dear randi
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
The customer service was great. They helped me with an order that didn’t fit. They replaced it with no hassles.
Reply from Thebeautynorth2026-01-26
Dear Deena
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
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