The Body Firm (thebodyfirm.com) has a 3.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 31% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-27.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the high quality of the skincare items, noting that regular daily use helps improve skin texture and firmness. Many consumers find these formulas effective for deep moisturizing, leaving the face and neck with a much smoother appearance.
However, some people mentioned significant difficulties regarding unexpected automatic subscriptions and complicated challenges when trying to cancel their recurring orders. Reviewers also reported that customer service response times were frustratingly slow and that unwanted items continued to arrive despite repeated cancellation attempts. Additionally, a few buyers experienced mixed results regarding visible anti-aging improvements over time.
Auto-generated from all reviews of this business. For reference only.
usually, the person I talk to on the phone cause I can’t figure out the website is very hard to understand they’re talking. It’s like a foreign language.
Reply from The Body Firm2026-07-16
Thank you for your feedback, Rebecca. We’re truly sorry for the difficulty you’ve experienced. We always want every interaction with our team to feel clear, comfortable, and helpful. Your comments are important and will guide us as we continue improving the support we provide. We appreciate you being part of The Body Firm family.
I began to request that my membership to TBF be cancelled in the fall of last year (2025). That included including by telephone, email, etc., and was still being charged.
I only recently was able to connect with a very helpful customer service representative, who not only indicated she would process the cancellation, but also reimburse me for the last two packages that I had returned.
Reply from The Body Firm2026-07-20
We're sorry to hear your feedback, Constance. Your cancellation request has been completed. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing The Body Firm and allowing us to be part of your skin care journey.
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