The Body Firm (thebodyfirm.com) has a 3.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 31% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-27.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the high quality of the skincare items, noting that regular daily use helps improve skin texture and firmness. Many consumers find these formulas effective for deep moisturizing, leaving the face and neck with a much smoother appearance.
However, some people mentioned significant difficulties regarding unexpected automatic subscriptions and complicated challenges when trying to cancel their recurring orders. Reviewers also reported that customer service response times were frustratingly slow and that unwanted items continued to arrive despite repeated cancellation attempts. Additionally, a few buyers experienced mixed results regarding visible anti-aging improvements over time.
Auto-generated from all reviews of this business. For reference only.
The product works quite well but is a bit expensive.
Reply from The Body Firm2026-08-26
Thank you for sharing your feedback, Karen! We're pleased to hear that you've been happy with the results from our products. We also appreciate your honest thoughts regarding the cost. Our pricing reflects the high-quality ingredients, research-backed formulations, and strict manufacturing standards that go into creating a safe, effective, and premium skincare experience. Thank you for being part of The Body Firm family.
I have been using it for a short while but really like the products. Easy to understand and use. Also not greasy or heavy on my skin!
Reply from The Body Firm2026-08-27
Thank you for sharing your experience with us, Lisa! It’s great to know that our formulas have fit comfortably into your daily regimen and made caring for your skin feel simple. We appreciate you being part of The Body Firm family.
It’s wonderful to hear your experience, Ellie. We’re glad you’ve started your Crepe Erase journey with us. Many customers see continued improvements as they stay consistent with their routine, and we’re confident you’ll enjoy the benefits as you move forward. Thank you for choosing The Body Firm.
Works excellent! I saw immediate improvement in my chin, neck and eyes. Results for me were very quick. I’m a sun worshiper and 63. Highly recommend being a member for the discounted pricing. Managing your orders online are easy if you need to adjust your orders to align with your finances.
Reply from The Body Firm2026-08-25
Thank you for sharing your experience, Jeannie! We're so glad to know that you’ve noticed changes you’re happy with and have found our membership options helpful for keeping your routine flexible. We truly appreciate your support and are happy to have you as part of The Body Firm family!
I have been using this product for a very short time and not as often as suggested and yet already I see a very big difference in the firmness of the skin on my arms and neck. The product gets a very unexpected five stars from me.
Reply from The Body Firm2026-08-24
Thank you for sharing your experience, Susan! We’re so pleased to hear that our products have made such a positive impression early in your skincare journey. We truly appreciate your support and are happy to have you as part of The Body Firm family!
I purchased the sample package. After using for a week my skin started to blister. Do not use if you have sensitive skin. I returned the sample package per their guarantee. They refunded the sample package but 2 days later charged me the first of 3 installments each larger than the sample price and sent me a new package. Obviously they had received my return.... they had refunded it. They don't advertise that you are automatically signed up for a very expensive subscription even when you return their products.
Reply from The Body Firm2026-08-22
We are so deeply sorry to hear about your severe reaction and the unexpected charges to your account, Kim. Your safety and peace of mind mean the world to us, and we take unexpected billing issues very seriously. Please contact our support team directly for us to better understand your situation and provide the most appropriate resolution. You can reach us at 1-800-262-7441. Our Customer Support team is available daily from 7:00 AM to 10:00 PM EST. We're looking forward to resolving this for you as quickly as possible.
I did not sign up for recurring crepe erase. I wanted to try it because you advertised a sale. I did not like the product and do not want to use it again. I was shocked to see it charged on my credit card today. I called to have it cancelled and not shipped. I know things do not get shipped immediately. Most companies are very helpful in cancelling right away.
Reply from The Body Firm2026-08-22
We truly value your feedback, Ellen. We are so sorry for the unexpected charges and understand how frustrating it is when a cancellation isn't handled immediately. We want to confirm that your subscription was successfully canceled on 08/21/2026, and no further shipments will be sent. If you have any additional questions, please reach out to us at 1-800-262-7441. Our Customer Support team is available daily from 7:00 AM to 10:00 PM EST, and we would be happy to assist you directly.
Prompt delivery of product! It works! Only drawback, too hard to contact company and change order!
Reply from The Body Firm2026-08-20
Thank you for sharing your feedback, Brenda! We're pleased to know that our products have delivered results you’re happy with. We also value your feedback regarding account assistance and order adjustments and understand how important accessible support is. If you still need assistance with your account, we would be happy to help. Kindly contact us at 1-800-262-7441, available from 7:00 AM to 10:00 PM daily, so we can assist you directly.
I had an allergic reaction to something. I stopped all products and have started trying them one at a time to figure out what I am allergic to.
Reply from The Body Firm2026-08-19
We're sorry to hear about your experience, Rae Ann. We recommend you discontinue use of the product immediately, if you have not done so already. Please also contact our The Body Firm Customer Care team at 1-800-262-7441, available 7:00 AM to 10:00 PM daily, and we'll be happy to help.
It did not really help my crept skin but better than other thing I tried on the market. I give it a 2-3 out of ten. Sorry. I am going to keep using it until I find a better product. Thank you for asking my opinion!
Reply from The Body Firm2026-08-18
Thank you for sharing your experience, Mariel! We’re grateful you’ve continued giving The Body Firm a try and appreciate your honest feedback. Crepe Erase helps replenish moisture while improving the appearance of smoother, softer, more youthful-looking skin. Always remember, consistency is the key, and with continued use as directed, you may notice more visible improvements in your skin’s texture and overall appearance over time. We appreciate you being part of The Body Firm family!
Friendly staff, willing to accommodate my schedule. Love the products- may have to unsubscribe for awhile to the finances. Thanks!
Reply from The Body Firm2026-08-17
Thank you for sharing your feedback and experience with us, Vieno! We’re delighted to hear that you’ve been happy with our service and the results you’ve seen with your skin. We truly appreciate your support and completely understand your decision. Please know that we’ll always be here to assist you whenever you’re ready to come back. We look forward to welcoming you again!
It doesn’t work had been using it for 2 months it doesn’t moisturize or get rid of crepey skin
Reply from The Body Firm2026-08-13
Thank you for sharing your experience, Jazzyluvsy. We're truly sorry that your experience with The Body Firm hasn't delivered the improvements you were hoping to see after incorporating it into your routine. We'd be happy to review your account and help explore options that may better suit your needs. Kindly contact us at 1-800-262-7441, available from 7:00 AM to 10:00 PM, so we can assist you directly.
I ordered it one time and now I have five here. They will not answer my emails and will not stop sending them. I’m very upset and probably will have to turn it over to a lawyer.
Reply from The Body Firm2026-08-13
We're sorry to hear about your experience and concerns regarding The Body Firm subscription details and shipments, Carol. We never want customers to feel surprised or frustrated by their order experience. We appreciate you bringing this feedback forward and will share it with the appropriate team for review. If you still need assistance with your account, please contact our Customer Care team at 1-800-262-7441. We're available daily from 7:00 AM to 10:00 PM and would be happy to assist you directly.
What a scam. I ordered the set that was on sale for 59 or $78 and all of a sudden a month and a half later I have a pending charge for $115.01. So I called them waited on hold for about three minutes, and the lady explained that I had a subscription. I didn’t know that I had a subscription, never signed up for a subscription, don’t want a subscription and that I would receive two more charges of $115.01 over the next two months because they break it up so that people don’t have to pay the $345 all at once. She claimed it has already been sent, but as I complained more, she offered me more as far as discounts, etc. she also said that I could delay the mailing if I wanted to. So I asked how can you delay the mailing if it’s already been sent she kind of stuttered and had absolutely no response. So then I told her cancel my subscription and I was met with what are you sure you want to cancel it? As she tried to sell me more and give me more discounts. The last discount was she would forgive the last two payments and I’d only have to pay $115.01 for the one that was supposedly already sent, but who knows she also said that if I didn’t want what was already sent it was on my dime to take it to the post office or UPS to return it. So I’m calling my credit card because I don’t think I should have to pay to return their junk that I never ordered Oh, and by the way, Cerve Works just as well. But if you really want the crêpe erase it’s a lot cheaper on Amazon.
Reply from The Body Firm2026-08-12
We're sorry to hear about your experience and concerns regarding The Body Firm subscription details, shipments, and billing. We never want customers to feel surprised or frustrated by their order experience. We appreciate you bringing this feedback forward and will share it with the appropriate team for review. If you still need assistance with your account, please contact our Customer Care team at 1-800-262-7441, available 7:00 AM to 10:00 PM daily, so we can assist you daily.
I agree with the reviews which state the the one time offer sends you to subscription hell. I thought I was getting a deal (too good to be true) ended up paying 3 times as much as I thought, got products I didn't want or need and hoops to jump through to return. I just threw it away. The body cream sits on your skin so it hard to get dressed after use. Not my life style to but on cream and then just lounge around till it soaks in. I feel like I got taken would not recommend to anyone.
Reply from The Body Firm2026-08-11
We're sorry to hear about your experience and concerns regarding The Body Firm subscription details, shipments, and billing. We never want customer to feel surprised or frustrated by their order experience. We appreciate you bringing this feedback forward and will share it with the appropriate team for review. If you still need assistance with your account, please contact our Customer Care team at 1-800-262-7441, available 7:00 AM to 10:00 PM daily, and would be happy to assist you directly.
I cancelled my account with Crepe Erase on July 15, 2026 and received an email verification. I was again charged 89.44 on Aug 8, 2026 and can only reach skin care specialists on a phone line. No customer account disputes or chats available. I need that refund now. Now I will have to receive the product and PAY to return it for a refund. I am unhappy with this. And how can I keep them from sending again and the same thing happening?
Reply from The Body Firm2026-08-10
Thank you for sharing your experience and feedback, Brenda. We sincerely apologize for the frustration and disappointment you've experienced, this is not the standard we hold ourselves to at The Body Firm. We take concerns about billing and our service experience very seriously and want to make this right. Please contact The Body Firm Customer Care team at 1-800-262-7441 (7:00 AM–10:00 PM EST) so we can review your account and resolve your concerns directly.
Do not order from the body firm LLC! They will convert your one time purchase to a subscription and you will not be able to get out of paying $89.74 three different times. A total scam and rip off.!!
Reply from The Body Firm2026-08-10
We appreciate you sharing your feedback, Beth. We understand how frustrating it can be when an order processes differently than expected, and we’re truly sorry for any confusion this may have caused. Good news, we’ve recently added a “Try Once” option on our website at https://thebodyfirm.com/, allowing you to purchase without enrolling in a recurring subscription. If you’d like to try this option, please reach out to us directly and we’ll be happy to assist. For immediate help, please contact our Customer Care Team at 1‑800‑262‑7441, available daily from 7:00 AM–10:00 PM EST, so we can ensure everything is properly addressed for you.
STAY AWAY. There seems to be no way to get out of the Subscription. I do not even believe I signed up for it. I guess going to the back and stopping payment may work. No idea. Don't do it.
Reply from The Body Firm2026-08-09
Thank you for sharing your experience with us, Suzan. We’re truly sorry for the frustration you experienced regarding your subscription and the difficulty you had trying to cancel it. I want to reassure you that your subscription was successfully canceled as of 08/08/2026, and no further shipments moving forward. If you need any additional assistance or would like us to review anything further, our Customer Care Team is here to help. You can reach us directly at 1‑800‑262‑7441, available daily from 7:00 AM–10:00 PM EST. We’ll be happy to assist you directly.
We appreciate you sharing your feedback. And we’re delighted to hear you’ve been enjoying the benefits of Crepe Erase. Thank you as well for your continued loyalty to The Body Firm.
I have cancelled this over and over again and i still keep getting shipments.
I just received one last week and i want to return it. do I need a return label?
Leslie
Reply from The Body Firm2026-08-05
We're sorry to hear about your experience, Leslie. We never want customers to feel surprised or frustrated by their order experience. We appreciate you bringing this feedback forward and will share it with the appropriate team for review, and we'd be happy to provide you a return options and help get this resolved. Kindly contact us at 1-888-708-2042, available 7:00 AM to 10:00 PM daily, so we can assist you directly.
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