The Body Firm (thebodyfirm.com) has a 3.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 31% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-27.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the high quality of the skincare items, noting that regular daily use helps improve skin texture and firmness. Many consumers find these formulas effective for deep moisturizing, leaving the face and neck with a much smoother appearance.
However, some people mentioned significant difficulties regarding unexpected automatic subscriptions and complicated challenges when trying to cancel their recurring orders. Reviewers also reported that customer service response times were frustratingly slow and that unwanted items continued to arrive despite repeated cancellation attempts. Additionally, a few buyers experienced mixed results regarding visible anti-aging improvements over time.
Auto-generated from all reviews of this business. For reference only.
This company took my trial and made it into a subscription without my concent. They keep taking my money even though I did not give them permission. I am going to look into legal measures at this time. The product did not work for me. I did not ask for additional shipments. They keep sending and charging.
Reply from The Body Firm2026-08-03
We're sorry to hear about your experience and concerns regarding The Body Firm subscription details, shipments, and billing. We never want customers to feel surprised or frustrated by their order experience. We appreciate you bringing this feedback forward and will share it with the appropriate team for review. If you still need assistance with your account, please contact our Customer Care team at 1-888-708-2042. We're available daily from 7:00 AM to 10:00 PM ET and would be happy to assist you directly.
We’re sorry for the confusion and concern this may have caused, Christine. After reviewing your account, we confirmed that there were no additional shipments scheduled for those two months, as they were part of the package you received on 23rd of May. We understand how this could have been unclear and appreciate the opportunity to clarify. If you have any additional questions, our Customer Care team would be happy to help. Please contact us at 1-888-708-2042, available daily from 7:00 AM–10:00 PM, so we can assist you directly.
It’s impossible to cancel this service! I want this cancelled immediately!!!!!
Reply from The Body Firm2026-08-02
Thank you for sharing your feedback, Kathie. We sincerely apologize for the frustration this experience has caused. We can confirm that your subscription has now been canceled. You will receive a confirmation email shortly with an overview of your canceled account and the cancellation details for your records. Thank you for choosing Smileactives and allowing us to be part of your smile care journey.
We're sorry to hear your feedback and experience,Lillian. Your cancellation request has been completed as of today 07/31/2026. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing The Body Firm and allowing us to be part of your skin care journey.
I just need to take the time out to use the product bc it’s really great but sometimes I am just to tired to use it that’s all I got bc I am again tired 😜
Reply from The Body Firm2026-07-31
We're so glad to hear you're enjoying your experience with The Body Firm, Jennifer! We understand that finding time for self-care isn't always easy but making your skincare routine part of your day whenever possible can help you stay on track toward your skincare goals. Thank you for sharing your experience and for choosing The Body Firm.
Thank you for your kind feedback, Linda! We're delighted to hear that your experience with our team was smooth and responsive. Providing timely support and helpful assistance is always our priority. Thank you for being part of The Body Firm family!
Great products and customer service. I have very sensitive skin and eyes… the products did not create any adverse reaction to my skin or eyes.
Reply from The Body Firm2026-07-30
Thank you for sharing your experience, Dannette! We're so pleased to know that our products have been a comfortable fit for your skincare needs. We're dedicated to creating gentle, high-quality products while providing support you can always count on. Thank you for being part of The Body Firm family.
Thank you for sharing your experience, Janie! We're delighted to hear our products have made your skincare journey enjoyable. Thank you for your continued support and for being part of The Body Firm family!
I have asked and asked for you to stop sending this product! You continue to ignore my request. No I don’t recommend it! I would have continued but had way to much product but since they don’t contact me I do not plan on using it.
Reply from The Body Firm2026-07-30
Thank you for your feedback, Virginia. We're sorry to hear your experience wasn't the one you expected. We would welcome the opportunity to review your account and discuss options that best meet your needs. Please contact our Customer Care team at 1-888-708-2042 available daily from 7:00 AM–10:00 PM EST, so we can assist you directly.
This is wonderful to hear, Bette! We're so glad to know that our product has become a valued part of your skincare routine. Your support inspires us to continue creating products that deliver care and quality you can trust. Thank you for being part of The Body Firm family.
Been using it for quite awhile absolutely no difference in my skin whatsoever. Tried to cancel guy talked me into continuing with the body firm cream and neck cream. Did it but absolutely nothing has improved. Regular good moisturizer that’s much cheaper is just as good!
Reply from The Body Firm2026-07-30
Thank you for sharing this, Jana. We're truly sorry to hear you haven't seen the results you were hoping for — we understand how frustrating that can be after dedicated use. We'd be happy to review your account with you and make any changes. Kindly contact our Customer Care team at 1-888-708-2042 available daily from 7:00 AM–10:00 PM EST — we'd be happy to explore options that may work better for your skin. We genuinely appreciate your commitment to The Body Firm.
I'm 59. I really did like all the products that I used with Body Firm. Just a few issues. The body crape erase lotion was hard to use at night for me because I don't like the feeling of heavy lotion on my body at bedtime. I do understand why it needs to be so thick though. It's trying to help aging skin. So I wasn't using it as directed. Not their fault. I did like luxurious feel of the face, neck and eye creams and I used them for about a year but I saw no improvement with fine lines or wrinkles. I would say the eyelid lift and smooth gel worked the best for me and was my favorite!
Reply from The Body Firm2026-07-30
Thank you for sharing your experience with us, Kara! We’re so pleased to hear that several of The Body Firm products, especially the Eyelid Lift and Smooth Gel, have become favorites in your routine. We also appreciate your honest feedback, as every skincare journey is unique. With continued, consistent use, you may notice even more visible improvements in the appearance of firmness, texture, and smoother-looking skin over time. Thank you for choosing The Body Firm!
The customer service person I told to delay the shipments for a while actually listened and that is good. I had a few containers so I needed to wait on the future shipments. Thumbs up
Reply from The Body Firm2026-07-29
We're so pleased to hear you had a positive experience, Kathryn! Delivering attentive, seamless service is something we take great pride in at The Body Firm. Thank you for taking the time to share your experience — we'll be sure to pass along your kind words to the team. We look forward to continuing to support you on your skincare journey.
Love the products. I use the scrub to cleanse my face in the morning. I use the body cream to keep my arms, legs and feet soft and smooth. I depend on it . Don't change a thing.
Reply from The Body Firm2026-07-30
Thank you for sharing your experience, Joyce! We're grateful to know that our products have become a trusted part of your everyday routine. Your support motivates us to continue delivering the quality and care you deserve. Thank you for choosing The Body Firm.
Thank you for sharing your feedback and experience, Beverly! We're delighted to hear that you were satisfied with the service provided by our team. Thank you for choosing The Body Firm.
I need to stop this service but cannot find how. I keep having to pay $128 each month and only get the package every 2 months if that. It is a scam. How do you stop this 'service?' IT IS EVERY MONTH I GET CHARGED so it is not a one-off thing . The date I put down is today, but this has been happening since I first bought a box (years)
Reply from The Body Firm2026-07-28
We're sorry to hear your feedback and experience, Sue. Your cancellation request has been completed as of today 07/28/2026. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing The Body Firm and allowing us to be part of your skin care journey.
Product has not worked at all and I have been using almost 2 years. I cancelled the product and it keeps on coming.
Reply from The Body Firm2026-07-28
Thank you for sharing this, Cathy. We're truly sorry to hear you haven't seen the results you were hoping for, we understand how frustrating that can be after dedicated use. We'd be happy to review your account with you and make any changes. Please reach out to The Body Firm Customer Care team at 1-800-262-7441 (7:00 AM–10:00 PM EST), so we can assist you directly.
My auto ship was not changed to a later date as requested & the package was sent out on their scheduled date & was not changed to extended date
They would not let me send it back & charged me for it when I already had one & didn’t need or want this one
Reply from The Body Firm2026-07-28
Thank you for bringing this to our attention, Patricia. We're sorry for the misunderstanding regarding your shipment date. That's not the experience we want for you. We'd like to extend our assistance to review your account and ensure your delivery preferences are correctly updated. Please contact The Body Firm Customer Care team at 1-800-262-7441 (7:00 AM–10:00 PM EST) and we'll get this sorted out for you right away.
We understand your frustration and appreciate your feedback, Kim. Our goal is always to provide a transparent and positive experience. Our Customer Care team would be happy to review your account and assist you further. Kindly contact us at 888-708-2042, available from 7:00 AM to 10:00 PM, so we can help you directly.
MiamiMD
Smileactives
smooche
Kind Science
Prime Prometics
Meaningful Beauty
Hush Glow