Learn More Follow us:
Written by the business, not verified by us.The Body Firm (thebodyfirm.com) has a 3.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 31% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-27.
Most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the high quality of the skincare items, noting that regular daily use helps improve skin texture and firmness. Many consumers find these formulas effective for deep moisturizing, leaving the face and neck with a much smoother appearance. However, some people mentioned significant difficulties regarding unexpected automatic subscriptions and complicated challenges when trying to cancel their recurring orders. Reviewers also reported that customer service response times were frustratingly slow and that unwanted items continued to arrive despite repeated cancellation attempts. Additionally, a few buyers experienced mixed results regarding visible anti-aging improvements over time.
Auto-generated from all reviews of this business. For reference only.The items that was ordered was sent to me timely and I appreciated that. Anything that was sent was in good shape.
Thank you for sharing your feedback, Dorothy! We’re happy to hear that your order arrived safely and that you had a positive experience. Providing a reliable and enjoyable experience is always our goal. Thank you for your loyalty and for trusting us to be part of your beauty journey.
I think that the body firm, especially the crêpe erase products are very high-quality. A little bit on the higher side as far as price wise, but I do like them. I had to reduce my order by a few products because it just got too expensive. I also really appreciated the introductory kit and I absolutely loved the LED light product for the face. However, the button to turn the product on fell inside and I was so disappointed because I really liked that a lot. I don’t find it on your site where I could order another one. I have not talked with customer service, but I may do that because I’d love to have another one.
Thank you for sharing your feedback, Jan. We're glad you're enjoying Crepe Erase. Our products are made with high-quality ingredients and research-backed formulations to deliver effective results. The Skin Revitalizing Tool is available exclusively online at thebodyfirm.com under Shop All > Body. If you need any assistance, our Customer Service team is always happy to help. Thank you for choosing The Body Firm.
Thank you for sharing your experience, Angie! We’re glad to hear you're enjoying the benefits of having full control over your account and subscription. Thank you for being a valued member of The Body Firm!
Wonderful products although I haven’t quite seen the results I hoped for. Nevertheless, I really like the products.
Thank you for sharing your feedback, Pamela! We're glad you're enjoying Crepe Erase by The Body Firm. Remember, consistency is key — using the products as part of your daily skincare routine can help you get the most out of your results over time. We're grateful to be part of your skincare journey.
Love the product, but I need to extend my months, can’t go through it as fast as I get the next shipment.
We appreciate your thoughtful feedback, Gail! We're so happy to know you're enjoying Crepe Erase by The Body Firm. We would love to further assist you with your concern and review your account. Kindly reach us at 1-800-262-7441 available daily from 7:00 AM–10:00 PM EST. so we can assist you directly.
It’s not easy to hold or cancel a shipment.
Thank you for sharing your feedback, Janet. We're sorry to hear that you find adjusting your shipment difficult. We'd appreciate the opportunity to review your account and discuss the options available to you. Please contact our Customer Care team at 1-800-262-7441, available daily from 7:00 AM–10:00 PM, and we'd be happy to assist.
She was very helpful in resolving a problem, a billing problem. Very patient, took the time to figure it out
We’re thrilled we could help, Victoria! Thank you for recognizing our Customer Care team — we’re always happy to support our customers. Thank you for your continued support and for trusting The Body Firm!
I really do love the product. The packaging is nice. Somewhat elaborate but nice.
We appreciate your feedback, Sandra! We’re so happy to hear that our products have become a favorite part of your skincare routine. Thank you for being a valued member of The Body Firm.
Love how my skin feels nourished; my skin misses this if I don’t use daily!
We appreciate your feedback, Monica! We’re so glad your skin feels cared for and that using it every day makes such a difference. Thank you for your continued support and for trusting The Body Firm.
I have had very good results with this product. I find that I don't use it as often as recommended. I tend to use it in the evening,as I'm very busy in the morning, thus right now I have more product then I can use. I'm 70 years old, on social security, and finding I have to reduce my spending. I will not stop using crepe erase, but I will customize my bundle in the future.
Thank you for sharing your thoughtful feedback, Kristin! We appreciate you sharing your experience and are so glad to hear the product has made a noticeable difference for you. Whenever you’re ready to make changes to your order, we’re happy to help you find an option that suits your needs. Thank you for choosing The Body Firm!
We’re so happy to hear about your positive experience, Norma! Thank you for recognizing our Customer Care team—we’re always here to support you. We truly appreciate having you as part of The Body Firm community!
I am pleased with being able to change or skip my orders. Thank you for that option.
We appreciate your feedback, Anita! We're happy to hear you're enjoying the benefits of having full control over your account and subscription. Thank you for being a valued member of The Body Firm!
Great products, I've been using the facial pumping and the neck repair for about 3 years now , I have seen a noticeable difference. I use them at night after I shower,
Thank you so much for your kind words, Pam! We’re so glad to hear that Crepe Erase by The Body Firm has become a trusted part of your skincare routine over the years. We appreciate your continued support!
My husband is so turned on by my skin. And I know it looks better since I lost weight and definitely needed to use the product. I can't imagine what it would look like without it.I'm sixty eight years old.
Thank you so much for sharing, Rosemary! We're delighted to hear how pleased you are with your results and that Crepe Erase has been such a great fit for your skincare routine. Thank you for choosing The Body Firm!
I think your products are expensive and have found others much more reasonable. Will be cancelling.
Thank you for your feedback and experience, Sheila. Our pricing reflects the high‑quality ingredients, research‑backed formulations, and strict manufacturing standards that go into creating a safe, effective, and premium skincare experience. We're committed to delivering dependable quality and visible results you can feel confident in. For further assistance or question, kindly reach us at 1-800-262-7441 available daily from 7:00 AM–10:00 PM EST. so we can assist you directly.
The products are top notch. I especially love the body crème.
Thank you for sharing your wonderful feedback, Mary! We’re glad to hear you’re enjoying Crepe Erase and that our products have become a favorite in your skincare routine. We appreciate your support and thank you for choosing The Body Firm!
I appreciate your flexibility in allowing me to push back my next delivery since I still have plenty of the product that works so well on reducing upper-arm flab. Your associate was courteous and not pushy. I also like being alerted of sales as we all like to save money.
Thank you for your feedback and sharing your experience, Elizabeth! We’re delighted to know that our service and Crepe Erase products have brought you such a positive experience. We truly appreciate you choosing The Body Firm as part of your skincare journey.
easy to use , instructions on multipul products are very breif
Thank you for your feedback and experience, Vivian. We're glad to hear you found our Crepe Erase product easy to use. We also appreciate your comment about the guidelines, you can visit our website at thebodyfirm.com for more instruction for each product. For further assistance and question, kindly reach us at 1-800-262-7441 available daily from 7:00 AM–10:00 PM EST. so we can assist you directly.
We're sorry to hear your feedback and experience, Jessica. We sincerely apologize that your recent experience with our Customer Care team did not meet expectations. Your feedback is important to us, and we appreciate the opportunity to improve. Thank you for choosing The Body Firm.
I had tried to cancel back in May and you people took out the money again. I want to cancel!!!!
We're sorry to hear your feedback and experience, Kelly. Your cancellation request has been completed as of today 07/24/2026. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing The Body Firm and allowing us to be part of your skin care journey.
102 reviews matching
MiamiMD
Smileactives
smooche
Kind Science
Prime Prometics
Meaningful Beauty
Hush Glow