The Body Firm (thebodyfirm.com) has a 3.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 31% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-27.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the high quality of the skincare items, noting that regular daily use helps improve skin texture and firmness. Many consumers find these formulas effective for deep moisturizing, leaving the face and neck with a much smoother appearance.
However, some people mentioned significant difficulties regarding unexpected automatic subscriptions and complicated challenges when trying to cancel their recurring orders. Reviewers also reported that customer service response times were frustratingly slow and that unwanted items continued to arrive despite repeated cancellation attempts. Additionally, a few buyers experienced mixed results regarding visible anti-aging improvements over time.
Auto-generated from all reviews of this business. For reference only.
The products sold by this company have been true to their advertisement. The two-step facility kit and the two-step body kit work really well.
As we all know, if someone (husband in this instance) notices the smoothness and vibrance of the skin... well then, the product is working!
Reply from The Body Firm2026-07-28
Thank you for sharing your experience. Wendy! We're thrilled to hear you're enjoying the results from our Two-Step Facial and Body Kit . We truly appreciate your feedback, and it's especially wonderful when others notice the difference too. We look forward to being part of your skincare journey. Thank you for choosing The Body Firm.
Can login to account, I have try on multiple occasions. Can't seem to get anyone on the phone.have been trying to cancel subscription, not really seeing results
Reply from The Body Firm2026-07-28
We're sorry to hear your feedback and experience, Daniella. Your cancellation request has been completed as of today 07/28/2026. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing The Body Firm and allowing us to be part of your skin care journey.
Thank you for sharing, Catherine! We’re thrilled we could help! Thank you for recognizing our Customer Care team — we’re always happy to support our customers. We're grateful to be part of your skincare journey.
I keep trying to stop this from coming and you keep sending it
You don’t honor when I try to skip too
I can’t find my log in easy
Everything is a hassle
Reply from The Body Firm2026-07-27
Thank you for sharing your feedback and experience, Lisamarie. We’re truly sorry for the frustration you encountered while managing your shipments and accessing your account. We can confirm that your membership was canceled on 07/26/2026, and no additional orders will be sent moving forward. We’re grateful to have had you as part of The Body Firm family.
This account has been CANCELED! What must I do to get you to STOP sending and CHARGING me for products I do NOT WANT!!!
CANCEL CA NCEL CANCEL
Reply from The Body Firm2026-07-27
We're sorry to hear about your experience, Kim. Your cancellation request has been completed. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing The Body Firm and allowing us to be part of your skincare journey. If anything else comes up, we're here.
I had sent an email to have all orders discontinued as I have plenty of products. Please do no to send, and discontinue any billing for the products. You could send a customer service number I could call, could not find one, (my date is wrong, do not remember when the request was sent}
Reply from The Body Firm2026-07-28
We're sorry to hear your feedback and experience, Joyce. Your cancellation request has been completed as of today 07/27/2026. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing The Body Firm and allowing us to be part of your skin care journey.
My crepey arm skin is less visible after using your products. My facial wrinkles are also not so noticeable anymore . Great products. Thank you .
Reply from The Body Firm2026-07-25
Thank you for sharing your feedback, Renita! We’re thrilled to hear about the positive results you’ve experienced and are glad that Crepe Erase has become a great fit for your routine. It truly means a lot to know our products have made a difference for you. Thank you for being part of The Body Firm!
It does take time for this product to work. If you put the time in and use the product as directed, you will notice subtle differences in your skin's appearance.
Reply from The Body Firm2026-07-25
We appreciate you taking the time to share your experience with Crepe Erase by The Body Firm, Juli! We’re glad to hear that staying consistent with your skincare routine has been a positive experience. Thank you for your continued support and for choosing The Body Firm!
Thank you so much for your kind words, Marvel! We’re happy to hear that you’re enjoying Crepe Erase by The Body Firm. We appreciate your support and are grateful to be part of your skincare routine. Thank you for choosing The Body Firm!
They trick you into a VERY expensive subscription. Very hard to cancel. Products themselves work ok
Reply from The Body Firm2026-07-27
We're sorry to hear your feedback and experience, Peggy. We appreciate that you like our Crepe Erase Product. We'd also appreciate the opportunity to review your account and discuss the options available to you. Please contact our Customer Care team at 1-800-262-7441 available daily from 7:00 AM–10:00 PM EST, and we'd be happy to assist.
Thank you for sharing your feedback, Kathryn! We’re glad to hear you had a positive experience with our Customer Care team. We appreciate your support and are always happy to provide great service when you need us. Thank you for being a valued member of The Body Firm.
I have been using Crepe Erase for several years. Like the product as it softens the wrinkles on my arms and aren't as noticeable.
Reply from The Body Firm2026-07-26
Thank you for sharing your feedback, Mary! We're delighted to hear about the visible improvements you've noticed over the years and that the product continues to work well for you. We're grateful to be part of your skincare journey.
It does not work!!!! I have tried to cancel this automatic recurring payment for months on email and no one responds back and I continue to get charged regardless of how many times I try to reach out to you. Your customer service is horrendous and this is a piece of crap product.
Reply from The Body Firm2026-07-24
We're sorry to hear your feedback and experience, Jon. Your cancellation request has been completed as of today 07/24/2026. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing The Body Firm and allowing us to be part of your skin care journey.
We appreciate you sharing your feedback, Brenda! We’re so glad to hear you’re enjoying your Crepe Erase routine and that everything has been going well for you. Thank you for choosing The Body Firm!
Love the products, but they send them too frequently.
Reply from The Body Firm2026-07-25
Thank you for your feedback, Dorothea! We're so glad to hear how much you're enjoying Crepe Erase. As a member, you have the flexibility to choose when your shipment is sent, and you can manage your delivery schedule anytime. Thank you for being part of The Body Firm!
It has helped tremendously to minimize my crepey & dry skin. Thank you.
Reply from The Body Firm2026-07-25
We appreciate your feedback, Linda! We're delighted to hear that you're enjoying the great benefits of our Crepe Erase products. Thank you for being a valued member of The Body Firm!
We appreciate you sharing your feedback, Connie! We’re glad to know your experience with The Body Firm has been so positive. Thank you for your continued support and for trusting The Body Firm!
This latest jar i received and applied…smells old and makes me fell old!
This last batch i received and applied smells like my skin is old. It’s got an odd old smell to it.. I can’t explain..
Reply from The Body Firm2026-07-27
Thank you for sharing your feedback and experience, Paula. We’re sorry if the product’s fragrance didn’t meet your expectations. As a member, you have the flexibility to personalize the products in your kit, including choosing items with or without fragrance. To make any adjustments, please visit thebodyfirm.com and log in to your Member Portal. If you haven’t created an account yet, you can easily register online. For any additional questions or support, our team is available daily at 1‑800‑262‑7441 from 7:00 AM to 10:00 PM EST, and we’re always happy to assist you directly.
I tried off and on to change what I was receiving because I liked the products but I couldn’t change what products I was receiving and have too much of what I did get. It was probably at least a year that I couldn’t even get on the website to make changes.
Reply from The Body Firm2026-07-27
Thank you for sharing your feedback and experience, Jada. We're sorry to hear that you had trouble accessing the website and updating your products. We'd appreciate the opportunity to review your account and discuss the options available to you. Please contact our Customer Care team at 1-800-262-7441 available daily from 7:00 AM–10:00 PM EST, and we'd be happy to assist.
Thank you for sharing your feedback, Suzanne! We appreciate your support and are always committed to providing excellent service and a great experience for our customers. Thank you for being a valued member of The Body Firm!
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