Learn More Follow us:
Written by the business, not verified by us.The Body Firm (thebodyfirm.com) has a 3.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 31% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-27.
Most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the high quality of the skincare items, noting that regular daily use helps improve skin texture and firmness. Many consumers find these formulas effective for deep moisturizing, leaving the face and neck with a much smoother appearance. However, some people mentioned significant difficulties regarding unexpected automatic subscriptions and complicated challenges when trying to cancel their recurring orders. Reviewers also reported that customer service response times were frustratingly slow and that unwanted items continued to arrive despite repeated cancellation attempts. Additionally, a few buyers experienced mixed results regarding visible anti-aging improvements over time.
Auto-generated from all reviews of this business. For reference only.This creme doesn’t work. False advertising!
Thank you for your feedback, Paula. We're truly sorry to hear you haven't seen the results you were hoping for, we understand how frustrating that can be. We'd be happy to review your account with you and make any changes. Please reach out to The Body Firm Customer Care team at 1-800-262-7441 (7:00 AM–10:00 PM EST), we'd be happy to explore options that may work better for your skin.
Your company is very hard to deal with! Product that I did not order was charged on my credit card
We're sorry to hear about your experience, Leo. We sincerely apologize for the inconvenience. We understand how frustrating unexpected charges can be, and we can confirm that your account was canceled on 07/17/2026 to prevent any future shipments. Thank you for being part of The Body Firm family.
I have noticed a difference in the month I’ve had it but my free gift SKIN REVTIALIZING TOOL will NOT charge anymore. I know it was a free gift but I truly believe that is the reason for the difference
Hi June, thank you for your feedback! We're so glad to hear you've already noticed a difference. We're sorry to hear that your complimentary Skin Revitalizing Tool is no longer charging, and we understand how disappointing that must be. Thank you for choosing The Body Firm!
Product does not seem to be working as well as before.
We're sorry to hear your experience didn't meet your expectations, Nancy. That's not the experience we want for our customers. For the best results, we recommend using the product consistently, as many customers begin to notice visible improvements within 6–8 weeks. The formula is designed to help hydrate, smooth, and improve the overall appearance and texture of the skin over time. Thank you for choosing The Body Firm!
I have been using Crepe Erase products for 20 years plus, for a reason, It works.
Thank you so much for your incredible loyalty over the years, Mary Ann! It truly means a lot to us that Crepe Erase has remained a trusted part of your routine for so long. We're so glad to have you as part of The Body Firm!
The customer service has always been professional and very helpful with my needs.
We appreciate you sharing your feedback, Katherine! We're delighted to hear our team has consistently met your expectations. Thank you for being a valued member of The Body Firm!
I am 66 years young. I’ve been using Crepe Erase for over a year. Crepy skin is almost completely gone! Dry winters and hot summers are brutal to the skin. With daily use, my skin looks several years younger. Face, neck, arms, and legs look and feel amazing! Nothing else compares to Crepe Erase. Customer service helped me change my order status to receive my products sooner in the winter. Thank you to The Body Firm.
Thank you so much for sharing your feedback, Kathryn! We are so glad that Crepe Erase has made such a visible difference for you and that our team was able to make your experience even smoother. Thank you for your continued support and for trusting The Body Firm!
I have tried to cancel my subscription several times and keep getting the run around! I didn’t have to jump through hoops to purchase but now you won’t stop the subscription. I guess I will have to cancel my card so you will have no access to my account!!!!
We're sorry to hear your feedback and experience, Tashi. Your cancellation request has been completed as of today 07/24/2026. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing The Body Firm and allowing us to be part of your skin care journey.
Bad internal operations sent two packages of product after I had canceled my subscription. Granted that one may have been shipped while my subscription cancellation was in process but it's unfathomable that i should have to pay a shipping return for their error on the second shipment. I honestly canceled my subscription because I wasn't seeing results that merited spending $100 a month on the product line. I've actually seen better results in two weeks after using Nivea firming lotion.
We're sorry to hear about your feedback, Erin. That's certainly not the experience we want for our customers. We checked your account, and we can confirm that your subscription was successfully canceled on 07/14/2026. We'd also like the opportunity to review your account to ensure your concern is fully addressed. Please contact The Body Firm Customer Care team at 1-800-262-7441 (7:00 AM–10:00 PM EST), and we'll be happy to get this sorted out for you as quickly as possible.
No hassles with requested changes to autoshipment
Thank you for sharing your feedback and experience, Roxanne! We are delighted to hear that you are satisfied with our service. Thank you for choosing The Body Firm.
All of the products from the Body Firm are excellent and live up to what they say they will do. Firm the body and erase wrinkles
Thank you for sharing your feedback and your experience, Anya! We're happy to know that your getting the benefits of our Crepe Erase Products. Thank you for choosing The Body Firm!
The product didn’t work by for me so zi want to cancel my order
We’re sorry to hear that you’re not seeing the results you were hoping for, Debbie. Your cancellation request has been completed as of today 07/24/2026. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing The Body Firm and allowing us to be part of your skin care journey.
It works on certain areas but not all places you religiously apply.
Thank you for your honest feedback, Linda! We're so glad to hear you're already noticing great results. Remember that consistency really is key — most customers start to see more visible improvements within 6-8 weeks, as the products work to hydrate, smooth, and enhance your skin's appearance over time. Thank you for choosing The Body Firm!
Since using these products, my 73 year old skin looks & feels amazing
Thank you for sharing your experience with us, Gloria! We’re thrilled to hear how much you’re loving the results from Crepe Erase by The Body Firm! Thank you for being one of our valued loyal customers and for trusting us to be part of your beauty journey.
i WANT TO CANCEL THIS STUFF PLEASE CANCEL THE SUBSCRIPTION PROGRAM I DO NOT WANT TO GET ANYMORE OF THIS JUNK. PLEASE DON'T SEND ANYMORE OR I WILL CONTACT MY ATTORNEY TO HANDLE THIS PROBLEM NOW.
We're sorry to hear your feedback and experience,Darlene. Your cancellation request has been completed as of today 07/24/2026. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing The Body Firm and allowing us to be part of your skin care journey.
The body firm DOES work!! The creepiness I have on my arms is very much improved I am now working on my butt area
Thank you for sharing your feedback, Mary! We’re so glad to hear you’re happy with the results you’ve achieved using Crepe Erase by The Body Firm. It means so much to us to know our products are helping you feel more confident. Thank you for choosing The Body Firm!
Thank you for sharing, Geri! We’re happy to hear that you’re enjoying Crepe Erase by The Body Firm. We also appreciate your feedback about the cost. We put a lot of care into every product, using quality ingredients, thorough research, and high standards to provide a safe and effective skincare experience you can trust. Thank you for choosing The Body Firm!
I asked to stop this subscription after he first three, no one listens, I cannot get what I want and now I do not want anything else and I want to cancel going forward, I will call American Express and body firm as well
We're sorry to hear your feedback and experience, Bettina. Your cancellation request has been completed as of today 07/24/2026. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing The Body Firm and allowing us to be part of your skin care journey.
Always friendly when talking to anyone and easy to order and/or change my order
We’re thrilled we could help, Kathy! Thank you for recognizing our Customer Care team—we’re always happy to support you. We’re glad to hear you’re enjoying the convenience of having full control over your account. Thank you for your continued support and for trusting The Body Firm!
I do not see the difference from other lotions or exfoliants. In fact, I do not see any difference at all with this product. The ontact page is limited makes it difficult to contact the company to do anything but order more product. Also, there is not a cancellation option on the website.
Thank you for sharing this, Steff. We're truly sorry to hear you haven't seen the results you were hoping for, we understand how frustrating that can be. We'd be happy to review your account with you and make any changes. Please reach out to The Body Firm Customer Care team at 1-800-262-7441 (7:00 AM–10:00 PM EST), we'd be happy to explore options that may work better for your skin. We genuinely appreciate your commitment to The Body Firm.
102 reviews matching
MiamiMD
Smileactives
smooche
Kind Science
Prime Prometics
Meaningful Beauty
Hush Glow